Contract IT Support Engineer – US Shift
Findem
contract
Posted on:
Location Type: Remote
Location: India
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About the role
- End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
- Troubleshoot and resolve technical issues for users across multiple regions and time zones.
- Manage and resolve IT tickets with defined SLAs.
- Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.
- Create, modify and deactivate user accounts across business applications.
- Ensure timely access, equipment delivery, and smooth employee transitions.
- Device & Asset Management Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.
- Ensure devices are configured and secured according to company standards.
- Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
- Troubleshoot application issues and support integrations.
- Monitor system dashboards for compliance and performance issues.
- Security & Compliance Support Ensure endpoints meet security baselines (encryption, patching, monitoring). Support SOC 2 and ISO evidence collection.
- Support access reviews and compliance reporting.
- Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake). Assist with IT-related projects tied to scaling, automation, and compliance.
- Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001). Documentation Maintain IT process documentation, how-to guides, and SOPs.
- Ensure asset issuance and return logs are up to date.
Requirements
- 5-8 years of IT support or systems support experience.
- Willing to work in the US shift timings.
- Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
- Strong understanding of Google Workspace and Microsoft 365 Administration.
- Experience with MDM tools (Rippling, Intune, Jamf, Kandji). Basic knowledge of networking (DNS, VPN, Wi-Fi).
- Strong communication and problem-solving skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
macOSWindowsGoogle WorkspaceMicrosoft 365 AdministrationMDM toolsnetworkingtroubleshootingapplication integrationsystem improvementsasset tracking
Soft Skills
communicationproblem-solving