Findem

Manager

• Own and drive partner-sourced pipeline creation, meeting or exceeding quarterly quota targets.
• Build and execute partner enablement programs, including product education, sales alignment, and ongoing engagement to increase deal velocity.
• Design and run partner sales plays, identifying high-fit customer segments within partner accounts and motivating partner sales teams to unlock stalled deals and generate new opportunities.
• Collaborate closely with Marketing to plan and execute partner marketing initiatives, campaigns, and events that support pipeline growth.
• Partner with internal Sales teams throughout the deal lifecycle, supporting co-selling motions and ensuring smooth handoffs.

Partner Execution Manager

Support Engineer

• End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
• Troubleshoot and resolve technical issues for users across multiple regions and time zones.
• Manage and resolve IT tickets with defined SLAs.
• Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.
• Create, modify and deactivate user accounts across business applications.
• Ensure timely access, equipment delivery, and smooth employee transitions.
• Device & Asset Management Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.
• Ensure devices are configured and secured according to company standards.
• Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
• Troubleshoot application issues and support integrations.
• Monitor system dashboards for compliance and performance issues.
• Security & Compliance Support Ensure endpoints meet security baselines (encryption, patching, monitoring). Support SOC 2 and ISO evidence collection.
• Support access reviews and compliance reporting.
• Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake). Assist with IT-related projects tied to scaling, automation, and compliance.
• Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001). Documentation Maintain IT process documentation, how-to guides, and SOPs.
• Ensure asset issuance and return logs are up to date.

Contract IT Support Engineer – US Shift

DevOps Engineer

• Design, implement, and manage CI/CD pipelines to enable fast, reliable, and secure application deployments.
• Build and maintain Infrastructure as Code (IaC) using tools like Terraform, Cloud Formation, or Ansible.
• Manage and monitor containerized environments using Docker and orchestration platforms like Kubernetes.
• Architect scalable, secure, and implement cost-efficient cloud-based infrastructure in AWS.
• Collaborate with development teams to optimize and automate build, deployment, and release processes.
• Implement and manage observability tools for monitoring, logging, and alerting (e.g., Prometheus, Grafana, ELK Stack).
• Troubleshoot and resolve system performance issues and bottlenecks.
• Automate repetitive operational tasks using scripting languages like Python, Bash, and other programming languages.
• Ensure the availability and reliability of systems through robust disaster recovery and failover strategies.

Partner Execution Manager

Contract IT Support Engineer – US Shift

Senior DevOps, Information Security Engineer