Finch

Marketing

• Own demand and inbound – assess which channels deserve investment, where we're leaving growth on the table, and build the systems that compound over time.
• Build our content strategy and narrative – decide what stories are worth telling and build the engine (video, social, case studies, campaigns) to tell them consistently and at scale.
• Craft a social presence with a point of view – develop the voice and strategy that makes Finch worth following, with a focus on being genuine and useful to the people we serve.
• Define and own field marketing – determine which events, audiences, and formats are worth our time, then build the playbook and run it. You'll design experiences that build relationships, generate pipeline, and put Finch in the right rooms.
• Integrate AI into how we market – identify where AI-powered systems create real leverage and build the infrastructure to execute.
• Think about what's next – Finch's marketing is trust-first and relationship-driven. You'll help define what that looks like as we scale, and build the foundation the next phase of growth runs on.

Founding Marketer

Developer Relations

• Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
• Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
• Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
• Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
• Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
• Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
• Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
• Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
• Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

Senior Developer Success Engineer

Attorney

• Answer inbound calls with empathy and professionalism.
• Qualify cases and confirm eligibility using defined criteria.
• Guide clients through the sign-up process and secure retainers.
• Hand off cases to attorneys and lead paralegals with complete and accurate information.
• With your teammates, maintain responsiveness as a key builder of trust with every partner.

Legal Intake Specialist, Bilingual – English/Spanish

Legal Intake Specialist

Designer

• You'll own design across Finch's entire surface area — product, brand, and the emerging AI experiences in between.
• Build the internal case management tools that make our legal ops team faster and more capable.
• Design law firm-facing portals that give partners real visibility and control over their cases.
• Shape client experiences that make a complicated legal process feel clear and navigable.
• Define how Finch shows up publicly — brand, marketing site, and visual identity.
• Establish our earliest design system, creating a shared language of quality across product, design, and engineering.

Founding Designer

Full-stack Engineer

• Own major features end-to-end, from architecture decisions through production release.
• Build reliable, performant systems across our core workflows using Python/Django, React, and AWS.
• Ship AI-powered functionality that turns legal complexity into clear, usable software for law firms.
• Collaborate directly with product, ops, and design to define what gets built and why.
• Shape our engineering culture, standards, and practices while we're still small enough for it to matter.

Software Engineer

Sales Development Rep

• Own top-of-funnel pipeline through outbound email, cold calls, and LinkedIn outreach to law firm decision-makers.
• Build Finch's SDR playbook from scratch — testing messaging, tracking performance, and iterating quickly.
• Convert early interest into booked meetings for our Account Executive team.
• Maintain clean, accurate pipeline data in our CRM so the team can move fast with confidence.
• Represent Finch at legal tech conferences and industry events.

Sales Development Representative

Manager

• Open insurance claims with all relevant carriers (liability, UM/UIM, med pay), send letters of representation, obtain claim numbers and adjuster assignments, and manage ongoing carrier communication including acknowledgment follow-up
• Request and track policy limits disclosures, medical records, police reports, and other essential case documents; implement systematic follow-up protocols to ensure timely receipt and flag non-responsive parties for escalation
• Identify health insurance liens, send required lien notices, monitor subrogation communications, and coordinate lien resolution to prevent settlement delays or compliance issues
• Conduct liability analysis from police reports and carrier responses, assess compensability based on available coverage limits, and prepare comprehensive case packages for lead paralegals to draft settlement demands
• Analyze workflow inefficiencies in case setup processes, identify automation opportunities, and implement process improvements to reduce cycle time from intake to demand-ready status

Case Manager, Claims & Liens

Data Scientist

• Update & Maintain: Oversee the timely updates of the firm's CMS with completed tasks related to claims, medical records, police reports, and other firm-specific requirements.
• Consistency is Key: Ensure that the CMS accurately reflects Finch's application, maintaining consistency and accuracy across platforms.
• Real-Time Monitoring: Manage task updates in real-time to guarantee all information is current and precise.
• Collaborative Problem-Solving: Work closely with team members to identify and resolve discrepancies in case management updates.
• Record Keeping: Maintain detailed records of all updates and changes made to the CMS.
• Adapt & Innovate: Embrace changes in processes and technology to enhance efficiency and accuracy.

Case Data Manager

• Lead, coach, and grow a team of legal operations professionals across a range of functions
• Oversee key pre-litigation workflows—including claim initiation, medical record retrieval, police report follow-ups, and lien resolution
• Drive quality and throughput across high-volume personal injury caseloads
• Collaborate cross-functionally with paralegals, engineers, and leadership to improve processes
• Identify operational bottlenecks and implement scalable solutions
• Maintain high-touch communication with law firm partners and internal stakeholders
• Cultivate a culture of excellence, accountability, and client-centered service

Legal Operations Manager

Product Manager

• Defining and evolving the core workflows that power our internal case management tools, helping our legal operations team move faster and handle more cases with confidence
• Shaping law firm–facing surfaces that give partners visibility, control, and trust in how their cases are handled
• Owning client-facing product decisions that make a complex legal process clearer, more predictable, and easier to navigate
• Setting product direction for how Finch shows up across our platform, ensuring consistency and quality as we scale
• Guiding the development of our emerging AI-powered features, with a focus on usefulness, reliability, and real-world impact
• Establishing the foundations of product at Finch by defining how we prioritize work, make tradeoffs, measure success, and collaborate across product, design, and engineering.

Founding Product Manager

• Open insurance claims and manage communication with carriers
• Request, track, and follow up on medical records and police reports
• Monitor lien and subrogation issues, ensuring timely resolution
• Partner with lead paralegals to prepare cases for demand drafting
• Identify and fix operational bottleneck.

Case Manager

Account Executive

• You’ll own the full sales cycle — from demo to deal — while helping refine Finch’s GTM motion, narrative, and playbook.
• Execute on a fast-growing pipeline in a company that’s already achieved strong product-market fit — turning demand into long-term, trusted partnerships.
• Build trust at the top by becoming a strategic partner to managing partners, operations leads, and firm owners — helping them modernize how their practices operate.
• Drive the full sales cycle from discovery to close, coordinating across various teams.
• Collaborate to win by working cross-functionally to tailor Finch’s solutions, refine messaging, and feed real client feedback into our roadmap.
• Represent Finch externally, attending legal tech events and industry conferences to showcase how we’re redefining how law firms work.