Finch

Full-stack Engineer

• Live by and champion our values: #empathy, #execution, #humility, #curiosity.
• Lead critical infrastructure projects and drive architectural decisions that will span across multiple teams ranging from problem definition/scoping to execution and see it through to successful and smooth delivery of impactful solutions
• Establish platform engineering standards and partner with product teams on reliability, performance, and architecture
• Be hands on in various parts of the system like AWS infrastructure, CI/CD pipelines, internal tooling and application layer.
• Communicate platform priorities and trade-offs to engineering leadership and help them with building a prioritized roadmap.
• Mentor other engineers who need technical guidance.

Senior Software Engineer – Platform

Engineering Manager

• Live by and champion our values: empathy, execution, humility, curiosity.
• Manage a first-class engineering team that will scale as the company and business grows, identifying and filling any team gaps
• Develop a team-oriented, supportive culture with a strong focus on creating a working environment that fosters collaboration, open communication, and delivering outcomes
• Be responsible for team output across multiple axis: execution, speed, technical excellence, reliability, just to list a few examples.
• Collaborate with Product in setting roadmap and priorities to ensure we’re delivering a valuable and delightful customer experience.
• Constantly improve team productivity, refine agile processes, and create methods to increase efficiency
• Perform personnel management tasks for a team of developers, including performance reviews, compliance with company policies, mentoring, and planning career growth
• Set best practices, standards, culture, and policies

Brand Designer

• Own and design high-quality brand assets across campaigns, web, sales materials, events, social, and internal storytelling
• Define and evolve Finch’s brand system, including core visual assets, guidelines, and reusable components
• Build templates, libraries, and standards that enable the marketing team to execute consistently and at a high level
• Maintain a high bar for quality and consistency across every brand touchpoint
• Balance speed, craft, and risk, knowing when to move fast, when to polish, and when to push into new creative territory
• Bring systems thinking and strong judgment to layouts, concepts, and executions
• Operate as a self-starter and self-checker, taking ownership of your work and continuously raising the bar
• Collaborate closely with marketing, founders, sales, product, and external partners to ensure brand aligns with business goals
• Translate a complex technical infrastructure product into clear, compelling visual stories that resonate far beyond a technical audience

Senior Brand Designer

Account Manager

• Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
• Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
• Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into **scalable, repeatable playbooks**
• Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
• Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
• Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
• Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
• Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
• Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions

Account Manager – Growth

• Own the technical health and growth strategy for Finch’s SMB customer base
• Design and execute one-to-many engagement tactics
• Identify high-potential developers and nurture them
• Conduct cohort analysis and run experiments
• Partner with Account Management for expansion signals
• Create industry-specific technical guides
• Own performance tracking and product discovery

Developer Growth Engineer, Scaled Programs

Support Engineer

• Spearhead the definition of “technical customer support” at Finch and scale the team
• Shape how Finch is perceived by the developer community
• Manage technical and product issues and escalations to deliver high level of developer satisfaction with Finch
• Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
• Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch’s value proposition in the developer community
• Become an authority on Finch’s API, products, and integrations to encourage developers to use our products more widely
• Write code samples, tutorials, and technical articles for the developer community

Senior Software Engineer – Platform

Engineering Manager

Senior Brand Designer

Account Manager – Growth

Developer Growth Engineer, Scaled Programs

Technical Support Engineer