Finch

Support Engineer

• Spearhead the definition of “technical customer support” at Finch and scale the team
• Shape how Finch is perceived by the developer community
• Manage technical and product issues and escalations to deliver a high level of developer satisfaction with Finch
• Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
• Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch’s value proposition in the developer community
• Become an authority on Finch’s API, products, and integrations to encourage developers to use our products more widely
• Write code samples, tutorials, and technical articles for the developer community

Technical Support Engineer

Data Entry

• Own Intake Data Accuracy: Review, validate, and enter new case information (client details, incident data, documentation) with a high level of precision.
• Set up cases for success: Ensure every new case is properly created, structured, and aligned with firm standards
• Manage in real time: Process intake updates quickly to keep cases moving without delays
• Maintain consistency across systems: Ensure alignment between intake tools, Finch, and partner firm systems
• Identify and resolve issues early: Partner with intake and operations teams to flag and fix missing or inconsistent data
• Keep clean records: Document updates and changes to maintain transparency and auditability
• Continuously improve processes: Look for ways to increase speed, accuracy, and efficiency in intake workflows

Intake Data Entry Specialist

Product Manager

• Own the vision, strategy, and roadmap for Finch's retirement integrations and solutions.
• Grow the network of retirement integrations, expanding reach, depth, and reliability
• Transform fragmented integration patterns into automated, scalable workflows through better data mapping, operational tooling, and integration architecture
• Lead design partnerships with strategic partners — co-building solutions that work for their systems and Finch's platform
• Partner with GTM to qualify opportunities, support sales cycles, and translate market demand into roadmap
• Operate as the GM of your product line - collaborate across all functions at Finch to drive whole product success and operational rigor.

Senior Product Manager – Retirement

Manager

• Open insurance claims with all relevant carriers (liability, UM/UIM, med pay), send letters of representation, obtain claim numbers and adjuster assignments, and manage ongoing carrier communication including acknowledgment follow-up
• Draft and submit FOIA and public records requests to police departments, state agencies, and municipal offices; track request status, escalate non-responsive agencies, and ensure timely receipt of police reports, supplemental narratives, dash/body cam footage, and 911 recordings
• Request and track medical records, witness statements, scene photographs, and other essential evidence; implement systematic follow-up protocols to ensure timely receipt and flag non-responsive parties for escalation
• Conduct liability analysis from police reports, witness statements, and scene evidence; assess fault allocation, comparative negligence exposure, and evidentiary gaps; prepare comprehensive case packages for lead paralegals to draft settlement demands
• Analyze workflow inefficiencies in evidence collection and case setup processes, identify automation opportunities, and implement process improvements to reduce cycle time from intake to demand-ready status

Case Manager, Liability, Evidence & Claims

Account Manager

• Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
• Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
• Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
• Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
• Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
• Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

Full-stack Engineer

• Own major features end-to-end, from architecture decisions through production release.
• Build reliable, performant systems across our core workflows using Python/Django, React, and AWS.
• Ship AI-powered functionality that turns legal complexity into clear, usable software for law firms.
• Collaborate directly with product, ops, and design to define what gets built and why.
• Shape our engineering culture, standards, and practices while we're still small enough for it to matter.

Software Engineer

Attorney

• Answer inbound calls with empathy and professionalism.
• Qualify cases and confirm eligibility using defined criteria.
• Guide clients through the sign-up process and secure retainers.
• Hand off cases to attorneys and lead paralegals with complete and accurate information.
• With your teammates, maintain responsiveness as a key builder of trust with every partner.