Finch

Solutions Engineer

• Partner with the sales team to demonstrate how Finch’s solutions will address their business needs
• Collaborate with the Account Executives, Product, Engineering, and Marketing teams
• Support the rapidly growing team as a Sales Engineer

Full-stack Engineer

• Own major features end-to-end, from architecture decisions through production release.
• Build reliable, performant systems across our core workflows using Python/Django, React, and AWS.
• Ship AI-powered functionality that turns legal complexity into clear, usable software for law firms.
• Collaborate directly with product, ops, and design to define what gets built and why.
• Shape our culture of our technical team, standards, and practices while we're still small enough for it to matter.

Member of Technical Staff, Software Engineer

Software Engineer

Member of Technical Staff – Applied AI

Machine Learning Engineer

• Build voice agents, browser agents, OCR pipelines, and LLM-powered workflows that work reliably in production.
• Design rigorous evaluation frameworks and feedback loops to systematically improve model accuracy and reliability.
• Own the full ML lifecycle — model selection, fine-tuning, prompt design, deployment, and monitoring.
• Collaborate directly with product, ops, and legal experts to make sure the AI is solving the right problems.
• Track emerging research and tools, and make deliberate calls about when to bring them into our stack.

Member of Technical Staff, Machine Learning

• Own major features end-to-end, from architecture decisions through production release.
• Build reliable, performant systems across our core workflows using Python/Django, React, and AWS.
• Ship AI-powered functionality that turns legal complexity into clear, usable software for law firms.
• Collaborate directly with product, ops, and design to define what gets built and why.
• Shape our engineering culture, standards, and practices while we're still small enough for it to matter.

Technical Staff Member

Paralegal

• Own attorney relationships, client communications, and case progression from sign-up to resolution
• Serve as the primary liaison between Finch, attorneys, and clients
• Maintain proactive communication with clients throughout treatment and the case lifecycle
• Provide detailed case status reports and updates to attorneys and firms
• Work with case managers, intake specialists, and demand reviewers to coordinate case progress
• Identify and resolve delays or issues before they affect outcomes

Lead Paralegal

Manager

• Open insurance claims and manage communication with carriers
• Request, track, and follow up on medical records and police reports
• Monitor lien and subrogation issues, ensuring timely resolution
• Partner with lead paralegals to prepare cases for demand drafting
• Identify and fix operational bottleneck.

Case Manager

Sales Development Rep

• Own top-of-funnel pipeline through outbound email, cold calls, and LinkedIn outreach to law firm decision-makers.
• Build Finch's SDR playbook – testing messaging, tracking performance, and iterating quickly.
• Execute with discipline and consistency day to day – this role is as much about the daily grind as it is about strategy.
• Convert early interest into booked meetings for our Account Executive team.
• Maintain clean, accurate pipeline data in our CRM so the team can move fast with confidence.
• Represent Finch at legal tech conferences and industry events.

Sales Development Representative

Product Marketing

• Understand the Finch product suite in-depth to help build content including demos, product feature spotlights, and other assets.
• Own the creation and execution of product launches for new features.
• Research, build, and adapt positioning and messaging for new industries and personas.
• Convert key messages into high fidelity externally-facing content, including thought leadership content, webinars, one pagers, pitch decks and more for various audiences
• Support Marketing campaigns with industry, persona, and product-focused content that can be leveraged to generate and nurture leads.
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against competitors and the status quo.
• Partner with Customer to build onboarding resources, expansion campaigns, and co-marketing content that accelerates adoption.
• Occasionally attend tradeshows and other events to gather market insights and connect with customers directly.

Product Marketing Manager

Support Engineer

• Spearhead the definition of “technical customer support” at Finch and scale the team
• Shape how Finch is perceived by the developer community
• Manage technical and product issues and escalations to deliver a high level of developer satisfaction with Finch
• Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
• Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch’s value proposition in the developer community
• Become an authority on Finch’s API, products, and integrations to encourage developers to use our products more widely
• Write code samples, tutorials, and technical articles for the developer community

Technical Support Engineer

Data Entry

• Own Intake Data Accuracy: Review, validate, and enter new case information (client details, incident data, documentation) with a high level of precision.
• Set up cases for success: Ensure every new case is properly created, structured, and aligned with firm standards
• Manage in real time: Process intake updates quickly to keep cases moving without delays
• Maintain consistency across systems: Ensure alignment between intake tools, Finch, and partner firm systems
• Identify and resolve issues early: Partner with intake and operations teams to flag and fix missing or inconsistent data
• Keep clean records: Document updates and changes to maintain transparency and auditability
• Continuously improve processes: Look for ways to increase speed, accuracy, and efficiency in intake workflows

Intake Data Entry Specialist

Product Manager

• Own the vision, strategy, and roadmap for Finch's retirement integrations and solutions.
• Grow the network of retirement integrations, expanding reach, depth, and reliability
• Transform fragmented integration patterns into automated, scalable workflows through better data mapping, operational tooling, and integration architecture
• Lead design partnerships with strategic partners — co-building solutions that work for their systems and Finch's platform
• Partner with GTM to qualify opportunities, support sales cycles, and translate market demand into roadmap
• Operate as the GM of your product line - collaborate across all functions at Finch to drive whole product success and operational rigor.