Finastra

Senior Strategic Account Management Executive – Enterprise Accounts

Finastra

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Job Level

Senior

About the role

  • Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention.
  • Identify opportunities for account growth and work to expand the relationship with existing customers.
  • Analyze the financial position and challenges of existing customers to determine the most effective account management approach.
  • Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
  • Use a consultative approach to develop account plans and identify specific needs for each customer.
  • Ensure customer needs are met and address any issues or concerns promptly.
  • Maintain appropriate account management activity to ensure a healthy pipeline of opportunities.
  • Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting.
  • Develop and maintain strong relationships with key stakeholders within existing customer accounts.
  • Participate in user group meetings and trade shows as approved.
  • Stay abreast of current industry trends, competitors, and new company products and services.
  • Perform other duties as assigned.

Requirements

  • 10+ years of successful account management experience representing enterprise software, SaaS, or FinTech solutions.
  • Experience managing relationships with C-level executives.
  • Significant knowledge of Corporate Lending solutions and Domain.
  • Relationship and consultative account management experience.
  • Ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs.
  • Demonstrates deep product and industry knowledge, including market trends and competitive intelligence.
  • Exceptional written, verbal, and interpersonal communication skills with stakeholders.
  • Superior presentation skills.
  • Ability to present compellingly and negotiate complex deals.
  • Proven ability to articulate value proposition and ROI.
  • Proven ability to manage accounts with multiple decision-makers.
  • Proven ability to manage internal resources to support the account.
  • Proven record of building and managing account plans and achieving/exceeding targets.
  • Proven record of matching customers’ needs with solutions.
  • Responsive, reliable, and results-oriented.
Benefits
  • Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
  • Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
  • Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
  • Sustainability: Benefit from paid time off for volunteering and donation matching.
  • DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
  • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
  • Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementfinancial analysisaccount forecastingconsultative sellingrelationship managemententerprise softwareSaaSFinTechCorporate Lending solutionsnegotiation
Soft Skills
customer satisfactioncommunicationpresentationinterpersonal skillsproblem-solvingstakeholder managementresults-orientedreliabilityconsultative approachrelationship building