Filassistance

Manager

• Manages the company’s project portfolio
• Define project objectives, scope and deliverables
• Develop and monitor project schedules, budgets and associated resources
• Facilitate steering committees and ensure stakeholder coordination
• Manage risks, dependencies and anticipate potential roadblocks
• Track progress and report to Executive Management and stakeholders
• Work collaboratively with Infrastructure, Development and Business teams
• Ensure communication and change management with end users
• Oversee external vendors and ensure adherence to contractual commitments
• Supervise a small team of 1–2 Project Managers (m/f)
• Gather and analyze business requirements
• Develop the project plan (define deliverables, timelines/milestones, resources)
• Contribute to the drafting of detailed project specifications
• Lead workshops and coordinate various internal and external contributors
• Ensure compliance with deadlines, costs and quality

Project Division Manager

System Administrator

• Administer the IT infrastructure
• Perform installation, configuration, hardening, and ensure operational maintenance
• Enforce the company's security policy
• Participate in overall IT infrastructure management
• Prevent and troubleshoot network outages
• Ensure the security of the company's network
• Handle user support requests
• Manage, install, and maintain the IT equipment and hardware inventory

Systems and Network Administrator

• Provide operational and managerial oversight of a medium-sized team of Assistance Advisors
• Ensure the team’s overall performance and high level of customer satisfaction
• Organize, manage and monitor the platform’s activities in coordination with the Group Managers team
• Participate occasionally in recruitment and onboarding of new employees
• Supervise, coach, engage and develop the skills of the assistance advisors
• Analyze performance and work quality
• Implement continuous improvement initiatives
• Ensure correct application of internal procedures and processing rules
• Produce reports and present them to Management
• Provide support to the team when required

Group Manager – Head of Assistance Platform

Bookkeeper

• Oversee the maintenance of general, subsidiary and analytical accounting
• Ensure quarterly and annual closings for all group companies
• Ensure the accuracy of accounts and compliance with accounting and tax regulations
• Prepare financial statements, tax filings and management reporting
• Supervise cash management and financial investments
• Manage the accounting for assistance cases and associated financial flows
• Monitor and account for technical provisions (ongoing files, claims payable)
• Monitor and control service provider transactions, including international flows
• Oversee tax filings (TCA, VAT, corporate income tax and various other taxes)
• Act as the primary contact for statutory auditors, external auditors and other partners
• Lead the development and improvement of accounting and financial tools, particularly the ERP
• Manage, motivate and develop the accounting team (3 people)
• Implement and improve internal control procedures
• Optimize and automate accounting and financial processes

Accounting Manager

• Administrer les infrastructures informatiques
• Assurer l’installation, le paramétrage, la sécurisation
• Maintenir les conditions opérationnelles et de sécurité
• Appliquer la politique de sécurité de l’entreprise
• Participer à la gestion globale de l’infrastructure informatique
• Gérer, installer et maintenir le parc informatique

Administrateur Systèmes & Réseaux

Project Manager

• Take responsibility for the various phases of assigned projects
• Support business teams in defining and writing requirements
• Analyze expressed needs in relation to business objectives
• Draft the statement of work (SOW), functional specifications, schedules, test plans and all project documentation
• Liaise with development teams responsible for implementation
• Monitor the project lifecycle, organize workshops, produce meeting minutes, ensuring adherence to schedules and budgets
• Support users during testing and deployment phases
• Support and train users through changes

Business/Functional Project Manager (MOA)

• Ensure the operational and managerial leadership of a mid-sized team of Assistance Advisors (between 5 and 10 advisors)
• Be accountable for your team's overall performance and a high level of customer satisfaction
• Organize, manage and control the desk's activities in coordination with the team of Group Managers
• Participate occasionally in the recruitment and onboarding of new employees
• Supervise, support, engage and develop the skills of the Assistance Advisors
• Analyze performance and work quality using activity dashboards
• Implement continuous improvement initiatives
• Ensure correct application of internally defined procedures and processes
• Produce reports and present them to Management
• Provide support to the team when needed

Group Manager – Assistance Desk Manager

• Superviser la tenue de la comptabilité générale, auxiliaire et analytique
• Assurer les clôtures trimestrielles et annuelles de l’ensemble des sociétés du groupe
• Garantir la fiabilité des comptes et la conformité aux normes comptables et fiscales
• Assurer la remontée des comptes trimestriels en normes IFRS au groupe
• Préparer les états financiers, liasses fiscales et reportings de gestion
• Superviser le suivi de la trésorerie et des placements financiers
• Assurer le suivi comptable des dossiers d’assistance et des flux financiers associés
• Suivre et comptabiliser les provisions techniques
• Contrôler les flux prestataires, y compris internationaux
• Superviser les déclarations fiscales

Responsable Comptable

• Piloter le portefeuille projet de l’entreprise
• Définir les objectifs, le périmètre et les livrables des projets
• Élaborer et suivre le planning, le budget et les ressources associées
• Animer les instances de pilotage et assurer la coordination des parties prenantes
• Gérer les risques, les dépendances et anticiper les éventuels blocages
• Assurer le suivi et le reporting auprès de la Direction et des parties prenantes
• Travailler en collaboration avec les équipes Infrastructures, développements et métiers
• Assurer la communication et la conduite du changement auprès des utilisateurs
• Piloter les prestataires externes et garantir le respect des engagements contractuels
• Encadrer une petite équipe de 1 - 2 Chefs de projets H/F
• Recueillir et analyser les besoins métiers
• Elaborer le plan projet (définir les livrables, délais/jalons, ressources)
• Participer à la rédaction des spécifications détaillées du projet
• Animer les ateliers et coordonner les différents intervenants internes et externes
• Assurer le respect des délais, des coûts et de la qualité