Filassistance

Group Manager – Assistance Desk Manager

Filassistance

full-time

Posted on:

Location Type: Office

Location: Saint-Cloud • France

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Salary

💰 €38,000 - €40,000 per year

Job Level

Junior

About the role

  • Ensure the operational and managerial leadership of a mid-sized team of Assistance Advisors (between 5 and 10 advisors)
  • Be accountable for your team's overall performance and a high level of customer satisfaction
  • Organize, manage and control the desk's activities in coordination with the team of Group Managers
  • Participate occasionally in the recruitment and onboarding of new employees
  • Supervise, support, engage and develop the skills of the Assistance Advisors
  • Analyze performance and work quality using activity dashboards
  • Implement continuous improvement initiatives
  • Ensure correct application of internally defined procedures and processes
  • Produce reports and present them to Management
  • Provide support to the team when needed

Requirements

  • Bachelor’s degree (Bac +3) or equivalent minimum
  • Significant experience in a managerial role within customer relations
  • Prior experience in assistance is a plus
  • Proficiency in spoken and written English
  • Availability to work staggered shifts during the week and/or weekends, and to fulfill on-call duties
  • Analytical skills and ability to interpret numerical data
  • Strong organizational skills and ability to prioritize tasks
  • Excellent interpersonal skills and team-oriented mindset
  • Active listening and clear communication skills
  • Ability to manage tensions and resolve conflicts
  • Strong writing and documentation abilities
  • Excellent capacity to handle pressure and manage stress
Benefits
  • Company health insurance
  • Company savings plan (PEE)
  • Profit-sharing
  • Gift vouchers
  • Meal vouchers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsperformance analysisreport productioncontinuous improvement initiativescustomer relations management
Soft skills
leadershipteam managementinterpersonal skillsactive listeningcommunication skillsconflict resolutionorganizational skillsstress management
Certifications
Bachelor’s degree