Account Servicing Administrator
Figure
Lending Servicing Administrator
Figure
full-time
Posted on:
Location Type: Hybrid
Location: Reno • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Junior
About the role
- Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
- Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
- Educate customers on servicing processes and procedures with knowledge and enthusiasm
- Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
- Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
- Collaborate and process requests from other Figure internal operational departments
- Provide technical support and troubleshooting on a variety of potential issues
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
Requirements
- 1+ years in a customer-facing or administration role
- BA/BS from an accredited university preferred
- Proven background in being a dependable and reliable team player
- Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
- 2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly, and compassionate communication skills
- Successfully complete the required compliance training
- A positive and problem-solving approach to customer service
- Ability to instill trust and rapport with customers
- Process-driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
- Must be authorized to work in the United States; Figure will not sponsor work visas
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- 15% annual bonus target, paid quarterly
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan administrationloan documentation reviewpayment assistance processingEscrowsubordinationscustomer serviceHELOCMortgagePersonal Loans
Soft skills
customer servicecommunicationteam playerflexibilityadaptabilityproblem-solvingtrust-buildingorganizational skillsquick learningcompassion
Certifications
compliance training
