Administration

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication for Figure’s products
• Educate customers on servicing processes and procedures
• Conduct loan administration duties such as loan documentation reviews/requests and payment assistance processing
• Provide technical support and troubleshooting on a variety of potential issues
• Gather key insights and assist in process improvement for products and customer experience
• Collaborate and process requests from other Figure internal operational departments
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Account Administration Associate

Claims Administrator

Lease Administrator – NV RE License Required

Lease Administrator, RE Licence Required

Account Servicing Administrator

Lending Servicing Administrator