Account Servicing Administrator
Figure
Account Administration Associate
Figure
full-time
Posted on:
Location Type: Hybrid
Location: Reno • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Be the first point of contact and promote brand recognition by ensuring unrivaled support to customers via email and outbound calls
- Handle customer and third-party inquiries via omnichannel communication for Figure’s products
- Educate customers on servicing processes and procedures
- Conduct loan administration duties such as loan documentation reviews/requests and payment assistance processing
- Provide technical support and troubleshooting on a variety of potential issues
- Gather key insights and assist in process improvement for products and customer experience
- Collaborate and process requests from other Figure internal operational departments
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
Requirements
- 1+ years in a customer-facing or administration role
- BA/BS from an accredited university preferred
- Proven background in being a dependable and reliable team player
- Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
- 2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly, and compassionate communication skills
- Successfully complete the required compliance training
- A positive and problem-solving approach to customer service
- Ability to instill trust and rapport with customers
- Process-driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
- Figure will not sponsor work visas for this position; must verify identity and eligibility to work in the United States
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- 15% annual bonus target, paid quarterly
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan administrationloan documentation reviewpayment assistance processingcustomer servicetechnical supporttroubleshootingprocess improvementcompliance training
Soft skills
dependablereliable team playerflexibilityadaptabilitycommunication skillsproblem-solvingtrust-buildingrapport instillingorganizational skillsquick learning
Certifications
BA/BS degree
