Implementation Specialist

• Serve as the main point of contact for SMB customers during onboarding and early adoption
• Develop a deep understanding of the Secureframe platform and guide customers through the implementation process
• Configure customer accounts and tailor onboarding workflows to fit customer needs
• Ensure smooth and timely onboarding experiences for multiple customers simultaneously
• Provide clear, concise, and proactive communication (written and verbal) to customers at every stage
• Monitor customer progress, identify risks, and take action to keep implementations on track
• Partner with Customer Success Managers to ensure a seamless handoff post-implementation
• Gather and share customer feedback to help improve the onboarding process and product experience
• Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met
• Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success

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