PM Officer / Junior Project Manager
Xebia Poland
Job Level
Junior
About the role
- Serve as the main point of contact for SMB customers during onboarding and early adoption
- Develop a deep understanding of the Secureframe platform and guide customers through the implementation process
- Configure customer accounts and tailor onboarding workflows to fit customer needs
- Ensure smooth and timely onboarding experiences for multiple customers simultaneously
- Provide clear, concise, and proactive communication (written and verbal) to customers at every stage
- Monitor customer progress, identify risks, and take action to keep implementations on track
- Partner with Customer Success Managers to ensure a seamless handoff post-implementation
- Gather and share customer feedback to help improve the onboarding process and product experience
- Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met
- Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success
Requirements
- 1–2 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting
- Excellent English communication skills—both written and spoken
- Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel
- Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA)
- Customer-first mindset with empathy, patience, and problem-solving skills
- Ability to explain technical concepts clearly to non-technical stakeholders
- Self-starter comfortable working in a fast-paced, dynamic startup environment
- Must be able to travel by air to company off-sites two to four times per year
