Customer Success Manager

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.
• Work in a fast-paced call center environment and become an expert in Figure products to resolve issues and move customers through the application process.
• Schedules assigned after training; operate on a shift bid structure (Monday-Friday 10am-7pm CST).

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