SDR
Opply
Juniorfull-time$60k–$65k / yearNew York · 🇺🇸 United States
Posted: 4 hours agoSource: opply-1682428990.teamtailor.com
Onboarding Manager
Figma
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $91,000 - $215,000 per year
Job Level
JuniorMid-Level
About the role
- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoff experience
- Understand customer goals and successfully manage their onboarding timeline towards value
- Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
Requirements
- 2-4 years of experience in a customer facing role working with technical products
- B2B SaaS experience with a technical product
- Proven project management skills and experience working with multiple customers concurrently
- Excellent oral and written communication skills
- Experience speaking to customers representing different personas across both function and seniority
- Consultative approach; ability to navigate complex business needs and technical requirements
Benefits
- equity to employees
- health, dental & vision
- retirement with company contribution
- parental leave & reproductive or family planning support
- mental health & wellness benefits
- generous PTO
- company recharge days
- a learning & development stipend
- a work from home stipend
- cell phone reimbursement
- sales incentive pay for most sales roles
- an annual bonus plan for eligible non-sales roles
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer onboardingB2B SaaStechnical product knowledgecontent developmenttraining resourcesmetrics reportingcustomer feedback analysisproduct adoption strategies
Soft skills
communication skillsconsultative approachcustomer relationship managementproblem-solvinginterpersonal skillsorganizational skillsability to navigate complex needscollaborationadaptability
