Fifth Third Bank

IT Support

• Monitor, support, and manage incidents across the enterprise-wide network, systems, and applications
• Lead IT incident bridge calls to resolution
• Act on alarming data proactively
• Support system and application access management in production environments
• Monitor network connectivity and performance
• Document issues and resolutions in the ServiceNow ticketing system
• Provide first-line troubleshooting for corporate data center technologies

IT Ops Center Technician – 3rd Shift

General

• Focus on generating new business from prospects and under-penetrated clients within the Metals, Materials, and Construction sectors
• Work jointly with a Relationship Manager on well-penetrated clients
• Drive the development of new profitable business with a designated portfolio
• Develop strategic sales plans and execute them
• Manage client visitation and contact
• Understand the clients' business environments, strategies, and industry
• Promote sales through frequent client meetings
• Manage proposal writing and the entire sales process
• Generate cross-sell opportunities by maintaining strong working relationships with other lines of business

Corporate TM Officer III

Data Analyst

• Gather and prepare complex data for modeling and analysis
• Develop and execute models, segmentation and policy in market
• Project business impacts and monitor and track against the commitments
• Create and present convincing business cases to support recommendations
• Design tests to generate insights and improve understanding of our customers
• Effectively lead project teams in a highly matrixed environment
• Communicate effectively with senior leadership
• Perform adhoc portfolio analysis in a fast paced and dynamic business environment

Business Strategy & Optimization Analyst – Quantitative Analyst

Manager

• Manage a portfolio of owned and leased properties
• Develop and manage operating budgets and asset management plans
• Cultivate relationships with area leadership and partners
• Deliver property management services according to defined standards
• Inspect properties and identify service deficiencies

Property Portfolio Manager I

Product Manager

• Review and prioritize incoming requests from GRC Strategy and business stakeholders
• Facilitate backlog grooming and refine epics, features, and user stories
• Conduct stakeholder meetings to clarify needs, define value, and align on priorities
• Lead or participate in Agile ceremonies (daily standups, sprint planning, PI planning)
• Partner with architects and engineers to ensure solution feasibility and alignment
• Monitor delivery progress, remove blockers, and adjust priorities as needed
• Communicate updates, risks, and progress to leadership and stakeholders
• Track metrics and outcomes to inform roadmap adjustments
• Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development
• Define, develop and lead the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes

Principal Product Owner – Governance, Risk & Compliance Technology

Financial Planning and Analysis

• Provides credit risk management for portfolio credits having a moderate to complex degree of difficulty.
• Performs analysis to underwrite and monitor credit, completing existing and proposed credit approval requests.
• Provides a high level of customer service and support.
• Completes special projects as requested.
• Reviews documentation to achieve understanding required for processing and monitoring of loans.
• Responsible for approval within designated authorities.
• Mentors and develops more junior portfolio managers and business partners.

Commercial Portfolio Manager II – Financial Institutions

Banker

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
• Focused on cross-selling to existing customer base and engaging in outside sales activities
• Establish close working relationships with assigned Business Partners to provide timely and holistic financial solutions
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
• Provide guidance to CSRs with respect to the sales and referral process
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism
• Act with confidence by answering customer questions and owning customer issues

Personal Banker Associate II

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Personal Banker Associate I

Sales

• Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals.
• Meet standards and objectives defined by management for team mortgage loan sales and cross-selling objectives.
• Responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO) inclusive of structuring loans, pricing, investment of marketing dollars, group affiliations and prioritization of MLO utilization.
• Effectively partner with Fulfillment Operations to drive closed volume.
• Actively recruit and grow talent.
• Onboard, coach and train MLOs.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Area Sales Manager II

Mortgage Loan Originator

• Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals.
• Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives.
• Assumes overall responsibility for the residential mortgage loan from application to closing.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Customer Advocate

• Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts
• Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments
• Monitor delinquent accounts to identify situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
• Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
• Skip trace accounts by accessing statements, applications, and third-party vendor services
• Employ conflict management skill set to handle escalated situations
• Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
• Mentor and train peers while functioning as a Customer Solution’s subject matter expert
• Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program

Customer Solutions Advocate

• Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program.
• The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities.
• This role is responsible for processing teller transactions as well as working as a member of the platform staff.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.

• Managing a portfolio of commercial loans and ancillary credit exposure
• Review of updated financial statements
• Proactive monitoring of business
• Client interaction and managing portfolio risk
• Identifying emerging credit problems
• Analyzing historical financials and projections
• Ensuring compliance with internal policies and regulatory guidelines

Senior Portfolio Manager – Corporate Banking

• Lead and support the model governance analytical framework development, model implementation, monitoring, and documentation of quantitative models used in commercial/wholesale credit risk rating
• Provide quantitative analytical support for commercial credit risk and modeling
• Develop analytical consulting support for LOB teams and other cross functional business partners
• Prepare standard model and monitoring documentation that aligns with regulatory expectations and internal governance standards

IT Ops Center Technician – 3rd Shift

Corporate TM Officer III

Business Strategy & Optimization Analyst – Quantitative Analyst

Property Portfolio Manager I

Principal Product Owner – Governance, Risk & Compliance Technology

Commercial Portfolio Manager II – Financial Institutions

Personal Banker Associate II

Personal Banker Associate II

Personal Banker Associate I

Area Sales Manager II

Mortgage Loan Originator

Customer Solutions Advocate

Personal Banker Associate I

Senior Portfolio Manager – Corporate Banking

Quantitative Manager – CCAR/CECL