Fifth Third Bank

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• Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service.
• There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family.
• The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects.
• The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting.
• This role is responsible for processing teller transactions as well as working as a member of the platform staff.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Personal Banker I

Analyst

• Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed
• Use critical thinking to identify and draft documentation
• Responsible for regularly completing indicative credit information into Banking Systems with little to no errors
• Responsible for preparing risk-rating scorecard and tickler event analysis and determining actions based on results working in collaboration with PM's
• Responsible for developing risk models and advising PMs of unforeseen obstacles that may impede meeting client expectations
• Identify and determine monitoring analysis activities required
• Verify covenants and define updates needed on ticklers
• Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action
• Responsible for assessing covenant compliance reporting and identifying issues
• Review covenant compliance certificates to understand performance and determine actions
• Update financial covenants and calculations as needed
• Run Probability of Default (PD) model with oversight
• Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team
• Responsible for identifying and recommending preliminary portfolio management actions using Credit Service reporting and RADAR with some oversight
• Prepares ALSR reports with oversight
• Responsible for running risk and projection models with oversight assumptions provided
• Responsible for completing underwriting process with limited oversight
• Create and complete a CAM with little to no errors
• Review and re-write renewals for deals of limited complexity
• Responsible for portfolio analysis and the development for Portfolio Reviews in preparation for client meetings
• Support Portfolio Managers and special projects
• Takes appropriate remedial actions to resolve deficiencies and escalates questions/disputes to appropriate level when necessary.
• May assist with training of new employees.
• May work on special projects as assigned by management.

Credit Analyst – Asset Based Lending

Security Engineer

• Lead the design, implementation, and continuous improvement of the enterprise Secure Software Development Lifecycle (Secure SDLC) and Product Security program
• Drive implementation of a world-class enterprise Product Security and Secure SDLC control framework within the existing IT Target Operating Model
• Develop and track Product Security KPIs/KRIs
• Ensure alignment of security controls across teams
• Oversee execution of threat modeling and design security reviews for high-risk applications and APIs
• Integrate security signals from various security teams to produce holistic application risk views
• Drive risk-based prioritization by providing inputs into Agile backlogs
• Facilitate collaboration across various security functions and the Chief Software Engineering organization

Director, Product Security

Account Manager

• A sales position responsible for the acquisition, growth, and retention of bank customers, with specific focus on our Preferred Program customers and mass affluent prospects. • Proactively contact and service customers in the sales and service of bank products, conduct needs-based assessment of the prospective and existing client base, and engage partners to fulfill client financial needs. • Utilize and promote the Retail Consultative Sales process, using the prescribed tools and partnering with the financial center team for referral activity. • Work closely with internal sales partners to increase referral opportunities and provide needs-based solutions to the customer. • Work closely with customers to retain and grow current and next generation wealth. • Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. • Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. • While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Preferred Relationship Manager

• Responsible for profitable business development as well as monitoring the quality of an extensive existing portfolio of companies with annual gross sales of at least $10 million.
• Lead and coordinate with One Bank Partners to create and implement a relationship strategy for assigned clients and prospects.
• Strong understanding of credit, commercial products and financial statement analysis.
• Offer beneficial banking solutions based on clients and prospects needs.
• Solicit participation in public debt issuance for clients.
• Participate in community activities.
• Responsible for risk management by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Responsible for doing the right thing for customers and colleagues, ensuring that actions drive a positive customer experience.
• Identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources.
• Develop and implement a business plan to achieve financial goals and qualitative measures.
• Work closely with Fifth Third internal partners to deepen existing relationships and acquire new prospective relationships.
• Attend community and/or specific industry forums, conferences and/or meetings to broaden relationship networks and continually deepen knowledge of trends and competitive landscape.
• Work with product partners to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Monitor customer relationships to maximize opportunity for the bank, while considering Bank risk and customer needs.
• Meet with customers regularly to enhance the trusted advisor relationship and ensure business needs are met.
• Utilize consultative sell skills, commercial playbook principals and call reporting plans to enhance the client experience.
• Utilize the Bank's CRM system for client activity tracking, call reports and pipeline management.
• Analyze financial information provided to determine credit requests to pursue.
• Monitor customer financial performance, condition, and industry trends regarding credit exposure.
• Partner with Portfolio Managers and Credit Officers on credit requests while adhering to established Portfolio Management guidelines.

Commercial Relationship Manager

Business Analyst

• Work in partnership with the business unit in order to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams
• Enhance knowledge of Global Payment applications and apply same to workflow, process, and problem resolution
• Assist with the planning, testing, and implementation of new applications, enhancements and/or conversions
• Work with users in defining project and application requirements
• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
• Partner with the technical areas in the research and resolution of application and process problems
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
• Provide users with documentation and maintain manuals, training materials and other reference materials
• Where/when necessary, and in conjunction with the Review and Control Group and operations, author application procedures and provide training to user community
• Work to increase knowledge of the industry and the applications processed by 5/3 Bank and Global Payments
• Review published vendor fixes and make recommendation as to need to apply
• Level II customer support for front-end applications

Business Analyst I – CRA

Platform Engineer

• Evaluate, design and implement technology solutions to build and progress technology strategies with a line of business.
• Be the main liaison with software vendor(s) for systems utilized by a particular line of business.
• Stay abreast of upcoming changes and enhancements in vendor’s software and how those changes will impact the business.
• Work with the line of business to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation.
• Understand the business technology roadmap and make recommendations on continued utilization or elimination of current third party software solutions.
• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services.
• Provide operational support and troubleshooting for your team’s products and services.
• Provide coaching, mentoring, and training for new or less experienced team members.

Lead Platform Engineer

Manager

• Daily management of Commercial LaserPro team and volume received
• Ensures deals are turned around accurately within agreed SLA
• Conducts weekly team meetings with staff to discuss volume, process, questions, etc
• Periodically pulls random samples of work from staff to review quality
• Oversees all aspects of preparing LaserPro documents
• Responsible for updating and communicating procedure changes
• Prepares, reviews and provides top quality, error free loan documents in a consistent and timely manner, utilizing LaserPro software
• Advises on documentation decisions
• Responsible for checking to ensure quality of work completed by Loan Documentation Specialists and Supervisor is to the bank’s standard
• Trains Loan Documentation Specialists
• Responsible for working and troubleshooting on the most complex deals
• Assists management with tracking and reporting of key data
• Develops efficiencies that will add value to the closing process and the loan process system
• Performs and conducts all necessary due diligence filings, recordings and searches, and regulatory requirements as applicable
• Collaborates with Relationship Manager, Portfolio Manager, Credit Analyst, Commercial Banking Associate, and Credit Documentation Analyst/Loan Closer to address and identify any discrepancies and/or deficiencies with any request for a loan
• Issues any documents deemed necessary after reviewing collateral documentation
• Prepares settlement statement for disbursement
• Maintain the accuracy of department database and status of the deal at all times.
• Responsible for preparing and reviewing BOLT and Credit Portal documents.
• Complies with all applicable federal and state laws and regulations.

Loan Documentation Manager

Customer Success Manager

• Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line
• Increase Bancorp product sales and revenue growth year over year
• Support new client acquisition efforts
• Monitor client success metrics
• Collaborate with Pricing and Finance partners
• Analyze market trends, client needs, and competitive dynamics
• Develop commercialization strategy to meet revenue and market share goals
• Act as a point of escalation for high-priority or complex client issues

Senior Commercialization Success Manager – Payables

• Responsible for the design and governance of information systems that support the Bank’s enterprise architecture
• Analyzes and understands client and user needs
• Evaluates technology and associated operational processes and recommends designs that will enhance performance, efficiency, and reliability
• Designs and develops IT technical infrastructure, such as hardware, software, network resources, security, and services
• Provides detailed requirements of design and ensures security and policy compliance requirements
• Collaborate with IT leadership on technical assignments, issues, and problems
• Serve as a technology and information security subject matter expert on projects
• Participate in conducting research on new technology, threats, and remediation techniques
• Assist in conducting risk assessments to evaluate the effectiveness of existing controls and determine the impact of proposed changes to business processes

Principal Enterprise Security Architect

Human Resources

• The Employee Experience Specialist is responsible for delivering Employee Experience (EX) and Bancorp programs, projects and events on time, within budget and with quality.
• Excels at working with all levels of the organization and external partners to plan, prepare and deliver programs and events.
• Delivers exceptional service and clear logistical communication to all levels of employees associated with meetings, events, and programs that may span multiple days, geographies and technologies.
• Provides detailed management of recognition programs and meetings, and all other supporting elements.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

Employee Experience Specialist, Human Resources

• Responsible for profitable business development and monitoring an existing portfolio of companies with annual gross sales of at least $10 million.
• Lead and coordinate with One Bank Partners to create and implement a relationship strategy for assigned clients and prospects.
• Solicit participation in public debt issuance for clients and participate in community activities.
• Develop and implement a business plan to achieve financial goals and qualitative measures.
• Meet with customers regularly to enhance trust advisor relationships and ensure business needs are met.
• Analyze financial information provided to determine the credit request that should be pursued.

Commercial Relationship Manager – III

Sales

• Completes quality assurance tasks to ensure that files are moving from the beginning stages of a refinance/purchase loan to the next steps in the fulfillment process.
• Confirms and review all documentation needed at time of application with the customer to ensure the file will meet the 7-Day submission requirement.
• Ensures all components to the file are ordered, copied and included in the loan package prior to processing.
• Prepares/sends out preliminary loan documentation.
• Serve as a liaison between MLO and the customer until file is sent to fulfillment for processing.
• Assisting in all other areas of the loan as necessary to provide additional support and efficiency.
• Hard stops files for lack of completion and ensures completeness before moving forward.
• Accompanies each customer through the welcoming stage of their loan by communicating all welcome and follow-up calls.
• Maintains a pipeline of incoming and current loan files.
• Managing time throughout the day with in-progress and incoming tasks to be completed in a timely manner.
• Maintain professionalism within verbal and written communications.
• Reviews confidential information such as: credit reports, guideline specifics to each loan, purchase/sale agreements, personal income/asset documentation, etc.
• Assists the channel in Minimum Submission scores and the overall experience for every customer.

Mortgage Direct Sales Assistant

Financial Planning and Analysis

• Key member of the 'coverage team', managing transactions and business portfolio tasks
• Review and recommend credit decisions
• Collaborates with the Relationship Manager to meet with clients
• Responsible for providing business partners credit lending policy interpretation
• Communicate directly with clients regarding credit events

Portfolio Manager II – Financial Institutions Group

Business Development Rep

• Responsible for building strong relationships to expand and deepen the Fifth Third customer base
• Provides guidance, coaching, and development support across the retail division on business development activities
• Identifies and shares best practices for successful team execution of the sales process
• Collaborates with sales team to manage a pipeline of companies and expand existing relationships
• Calls on and partners with companies to demonstrate the value of Fifth Third Bank
• Develops detailed plans to exceed sales and customer service goals
• Maintains an in-depth knowledge of Small Business Banking products/services