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IT Ops Center Technician – 3rd Shift
Fifth Third BankIT Operations Center Technician at Fifth Third Bank managing incidents for enterprise-wide systems and applications. Leading IT incident resolution and ensuring system availability and performance.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Monitor, support, and manage incidents across the enterprise-wide network, systems, and applications
- Lead IT incident bridge calls to resolution
- Act on alarming data proactively
- Support system and application access management in production environments
- Monitor network connectivity and performance
- Document issues and resolutions in the ServiceNow ticketing system
- Provide first-line troubleshooting for corporate data center technologies
Requirements
What you’ll need- Associate’s degree and 3+ years of experience, or equivalent combination
- Strong verbal and written communication skills
- Demonstrated problem-solving ability
- Flexibility to work assigned shifts, including nights and evenings
- Commitment to continuous improvement and customer-centric service
- ITIL and/or Lean Six Sigma certification beneficial
Benefits
Comp & perks- Comprehensive benefits programs designed to support employees' individual needs
- Physical, financial, emotional and social well-being support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementTroubleshootingNetwork MonitoringApplication Access ManagementData Center Technologies
Soft Skills
Verbal CommunicationWritten CommunicationFlexibilityCustomer-Centric ServiceCommitment to Continuous Improvement
Certifications
ITIL CertificationLean Six Sigma Certification