Customer Solutions Advocate

Fifth Third Bank

Customer Solutions Advocate at Fifth Third Bank addressing delinquency management and customer solutions advocacy. Responsible for risk mitigation, customer communication, and account resolution in a call center environment.

Posted 7/3/2026full-timeCincinnati • Missouri, Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts
Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments
Monitor delinquent accounts to identify situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
Skip trace accounts by accessing statements, applications, and third-party vendor services
Employ conflict management skill set to handle escalated situations
Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
Mentor and train peers while functioning as a Customer Solution’s subject matter expert
Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program

Requirements

What you’ll need

High school diploma or equivalent
Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
Proficient oral, written, and intrapersonal communication skills
Exemplary comprehension, listening and negotiation skills
Excellent customer service skills with both external and internal customers
Attention to detail
Excellent conflict management skills
Ability to work in a Call Center environment
Basic mathematical and analytical skills
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
Self-motivated, professional with strong organizational and problem-solving skills.

Benefits

Comp & perks

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CollectionsData EntryMathematical SkillsAnalytical SkillsNegotiation Skills

Soft Skills

Time ManagementAttention to DetailOrganizational SkillsSelf-MotivationIntrapersonal Communication