Fieldwire by Hilti

Account Executive

• Own strategic accounts for Fieldwire from discovery phase to managing the accounts after signing on to the Fieldwire platform.
• Discover, coordinate, and attend in-person customer events to drive new business opportunities with large and complex accounts, roughly 25% domestic travel requirements annually
• Organize and facilitate in-person lead generation events with large customer stakeholders in various markets across the United States
• Attend and facilitate discussions about Fieldwire with strategic accounts during Customer Experience Events
• Partner with Strategic Business Developers in Hilti North America to gather leads from customers, subsequently owning the Fieldwire sales cycle with key stakeholders (internal and external)
• Own C-Suite relationships with customers interested in Fieldwire
• Own and drive revenue growth opportunities by uncovering new business opportunities through hunting for referrals, cold calling, and connecting stakeholders
• Solve complex customer needs by working with our Construction Success Team

Enterprise Account Executive

Events

• Own end-to-end planning and execution of conferences, tradeshows, industry association events, customer events, and webinars
• Manage all logistics including timelines, vendors, registration, staffing, travel, and onsite execution
• Ensure programs are delivered on time, on budget, and aligned to brand and pipeline goals
• Own relationships with key industry associations and event organizers Identify and execute sponsorships, activations, and opportunities to increase Fieldwire’s visibility
• Manage all partnership deliverables, timelines, and ongoing engagement
• Lead exhibit house and booth execution including design, fabrication, I&D, and onsite setup
• Own shipping, inventory, storage, and tracking of all event and branded assets
• Oversee logistics for swag, signage, and branded activations (including Fieldwire truck)
• Own branded merchandise strategy including sourcing, ordering, inventory, and distribution
• Manage Fieldwire’s online store, ensuring seamless ordering and fulfillment
• Forecast demand and maintain brand consistency and cost efficiency
• Partner with marketing to execute event-related social media and content strategy
• Support pre-event promotion, live coverage, and post-event recaps
• Capture and coordinate onsite content to maximize reach and engagement
• Manage external vendors (exhibit houses, logistics, print, experiential) including contracts and performance
• Build and optimize scalable processes for logistics, shipping, and asset tracking
• Drive post-event reporting, asset recovery, and continuous improvement

Experiential Marketing & Events Manager

Customer Success Manager

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

Mid-Market Construction Success Manager

Product Manager

• Identify complex, high-impact opportunities and product gaps within the construction technology ecosystem
• Translate ambiguous problems into clear product direction and measurable outcomes
• Drive product vision and execute strategic roadmaps aligned to company growth priorities
• Own one or more product development teams and lead initiatives across the full product lifecycle
• Collaborate cross-functionally with Engineering, Design, Sales, Marketing, and Customer Success to deeply understand customer needs
• Engage directly with customers and prospects to validate problems and test solutions
• Lead rapid experimentation through prototypes, A/B testing, and iterative releases to deliver value quickly
• Use data, research, and customer insights to guide product decisions and prioritization

Senior Product Manager

Security Engineer

• Act as Product Business Information security officer for Fieldwire
• Develop, own and implement Fieldwire product security improvement plan.
• Identify and assess product security risks and threats.
• Collaborate with Fieldwire management to integrate security measures into the SW product and business processes.
• Report to management on security incidents and measures.
• Support the Head of Construction SW Security & GRC in all aspects of cyber security
• Work closely with other Information Security Officers within Hilti, the Group CISO.
• Analyze regulatory and legal developments (e.g., NIST, CRA, NIS2, EU AI data act), translate these into actionable requirements, and oversee their implementation.
• Independently manage business projects related to information and product security, from requirements to implementation.
• Take responsibility for specific security topics such as Cloud & AI Security or technical risk analysis within Fieldwire.
• Contribute to the continuous improvement of the security architecture, the ICS, and the ICT & cyber risk management for Fieldwire.
• Own and maintain Fieldwire SOC2 certification and support Group ISO27001 certification.
• Coordinate internal and external audits in the field of information and product security and support the implementation of the resulting measures.

Director, Information – Application Security

Financial Planning and Analysis

• Own and enhance core revenue, OPEX, unit economics, and ROI models
• Drive monthly updates, accuracy, and variance investigations
• Lead budget cycles for assigned functions and act as the primary finance advisor, providing insights that shape resourcing and strategy
• Build and present executive reporting, business updates, and board-ready materials
• Maintain controls for commission bookings, quota modeling, and CRM audit processes
• Reconcile data across ERP, CRM, and BI sources
• Diagnose and fix issues
• Design repeatable processes that improve quality and reduce manual work
• Build automated reports, dashboards, and templates to streamline close, forecasting, and KPI monitoring
• Provide fast-turn analysis on ARR, revenue, expenses, headcount, pricing, and P&L topics as executive needs arise

Senior Financial Analyst, FP&A

Construction Success Manager

Account Manager

• Manage all contract renewals and lead negotiations with our customers
• Retain and increase revenue with a managed book of business
• Perform Business Reviews with strategic clients
• Solve complex customer needs by working with our Construction Success Team
• Expand the book of business by asking for referrals and uncovering new business opportunities

Account Manager, French Speaking

Customer Support

• Master the Fieldwire product; answer inbound phone calls, emails, and messages, persistently driving each issue to resolution
• Triage and troubleshoot account management, customer education, and technical support issues; follow and improve upon our bug, product improvement, and feature-request reporting procedures
• Execute customer trainings for the purpose of successfully onboarding new customers and retrainings to help customers get back to using Fieldwire on their projects day-to-day
• Update existing knowledge base articles, ticket macros, setup guides, and instructional videos
• Leverage our newest and latest AI Assistants, while helping us create and scale net-new processes for prompt engineering, source content improvements, and quality assurance
• Contribute to the execution of cross-functional projects with product, engineering, marketing, sales, and success teams that champion the voice of the customer and deliver new processes, automations, and customer outreach programs
• Execute basic back office account operations tasks, including premium account set up

Customer Operations & Support Specialist

Product Designer

• Turn field observations and user feedback into a clear product roadmap for construction teams
• Build a scalable design system and detailed prototypes to handle complex workflows like plan management and task tracking
• Maintain high-quality visual standards and design tokens to keep the app consistent across web and mobile
• Work daily with engineering and product teams to get features built to spec and launched on schedule
• Monitor app performance to find and fix friction points in the user experience

Recruitment

• Proactively source top talent through multiple channels including LinkedIn Recruiter, Boolean searches, referrals, networking, and creative outreach strategies
• Source for roles across the United States, Europe, and other global markets as business needs evolve
• Partner with Recruiters and Hiring Managers to refine job specifications, define target profiles, and align on sourcing strategy across different geographies
• Build and maintain strong passive talent pipelines globally through consistent, thoughtful outreach
• Engage prospective candidates via social media, phone, text, email, and personalized messaging to strengthen Fieldwire’s employer brand worldwide
• Track and report on sourcing metrics, pipeline health, and conversion rates to ensure goals are met
• Lead sourcing best practice sharing and training across the Talent Acquisition team
• Evaluate and implement new sourcing tools, technologies, and workflows to improve efficiency and quality
• Maintain high levels of data integrity within Greenhouse and other HR systems

Sourcer

• Partner closely with the Recruiting team and hiring managers to successfully drive candidates through the interview and offer process
• Ensuring complex interview schedules run flawlessly across time zones and stakeholders
• Creating a seamless, thoughtful candidate experience from application through offer
• Keeping recruiting systems, data, and processes accurate, scalable, and efficient
• Manage phone, video, and onsite interview scheduling across multiple time zones
• Serve as the primary point of contact for candidates throughout the interview process
• Coordinate interviews with hiring teams, executives, and cross-functional partners
• Deliver a welcoming, professional, and high-touch experience for every candidate
• Provide timely updates, guidance, and communication throughout the hiring journey
• Act as a brand ambassador for Fieldwire during every candidate interaction
• Maintain data integrity within our ATS (Greenhouse), including candidate tracking and status updates
• Ensure compliance and accuracy across all recruiting workflows
• Grant and support ATS access for hiring managers and interview panel members globally, walking them through system usage as needed
• Facilitate and support requisition creation by ensuring requests are reviewed promptly and launched smoothly into approval workflows
• Educate hiring managers on process and hiring workflows
• Partner with Global TA and HR teams to gather candidate information, support offer creation, and assist in closing candidates
• Manage complex candidate scheduling for remote and in-person interviews
• Post open roles to company websites, job boards (LinkedIn, Indeed), and other platforms
• Assist with basic sourcing activities as needed
• Support job fairs, campus recruiting efforts, and networking events
• Track recruiting metrics, generate reports, and support recruiting-related projects
• Help update, document, and improve recruiting processes to support scale and efficiency