Field Nation

Platform Engineer

• Actively contribute to defining, designing, building, and operating our internal developer platform and tools with a focus on enabling other engineering teams to focus on business requirements in their products
• Serve as a leader and mentor on internal developer platforms, cloud architecture, infrastructure as code, monitoring and alerting, establish best practices and other operational excellence areas.
• Ensure the products we build exceed our customer’s expectations by
• Actively participate in on-call rotation for incident response during working hours for the platform and tools
• Build monitoring that alerts on symptoms rather than on outages
• Use metrics/data to improve our products continuously
• Ensure we have the right SLIs defined and measured, and continuously ensure we meet or exceed our SLOs
• Identify and implement improvements in the platform architecture and/or tools to reduce toil and/or improve resilience and scalability
• Use solid engineering practices to build long-term solutions to prevent issues from repeating
• Utilize chaos engineering practices to stress and validate that the right observability, monitoring, resilience, and HA/DR commitments are being met

Staff Platform Engineer, Infrastructure

Technical Project Manager

• Consultative Solution Design: Lead discovery sessions and technical workshops with enterprise customers to deeply understand their business processes, workflows, and technical environments. Translate business needs into secure, scalable, and maintainable integration solutions across systems such as ERPs, CRMs, HCMs, and proprietary platforms.
• Integration Architecture & Implementation: Architect end-to-end integration solutions, including API design, data mapping, error handling, and system configuration. Develop detailed technical specifications and implementation plans that guide successful deployment, onboarding, and long-term scalability.
• Project Execution & Oversight: Own the technical track of onboarding and large-scale customer projects, including migrations, custom configurations, and 3rd-party system integrations (e.g., CRM, ERP, OCPI roaming hubs). Ensure solutions meet performance, compliance, and extensibility requirements.
• Technical Leadership & Advisory: Serve as the primary technical liaison throughout the customer lifecycle, from pre-sales discovery to post-deployment support. Evaluate integration requests for feasibility, recommend strategic solutions, and clearly articulate technical considerations to both technical and non-technical stakeholders.
• Collaboration & Communication: Act as the bridge between client stakeholders (IT, business SMEs, project managers) and internal teams (engineering, product, support), ensuring alignment and effective communication throughout the project lifecycle.
• Problem Solving & Issue Resolution: Proactively address technical challenges and ambiguous requirements with creative, effective solutions. Lead issue escalation and collaborate with R&D and support teams to resolve problems quickly and thoroughly.
• Documentation & Knowledge Sharing: Create and maintain architecture diagrams, integration guides, and technical documentation for both internal and external use. Contribute to internal best practices and mentor team members through knowledge sharing and reusable solution patterns.
• Customer Relationship Management: Build trust-based, long-term relationships with clients by consistently delivering value, demonstrating technical expertise, and acting as a reliable and consultative partner.

Staff Platform Engineer, Infrastructure

Technical Delivery Manager – Integrations