Senior Customer Success Executive

Field Nation

Senior Customer Success Executive driving key relationships and platform utilization for enterprise clients. Leveraging AI to enhance business outcomes and client success initiatives.

Posted 6/30/2026full-timeMinnesota • Minnesota • 🇺🇸 United StatesSenior💰 $125,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and sustain executive sponsor relationships - lead strategic business discussions, establish shared goals and milestones, and become the partner buyers bring into internal planning conversations.
Develop a deep understanding of each buyer's business model, competitive landscape, and field service spend, and use that context to bring recommendations, not options.
Translate buyer use cases into real platform configurations: dispatch rules, SLA routing, skills matching, contractor networks, and multi-region scheduling that work in the field, not just in a demo.
Own the technical side of onboarding - SSO, ERP/CRM/payroll integrations, automation setup - and lead working sessions directly with buyers' ops and IT teams without escalating.
Use AI and platform analytics to detect adoption gaps, flag rising exceptions, and surface where buyers are leaving performance on the table, then turn those signals into practical workflow improvements.
Run structured KPI discovery - first-time fix rate, dispatch time, work order cost, SLA compliance - and co-create a quantified value hypothesis tied to the buyer's P&L.
Build mutual success plans with clear owners and milestones; track outcomes vs. baseline and present results as before/after narratives in the buyer's financial language, not a feature list.
Drive renewals and expansion by anchoring every business-focused conversation to evidence of realized value - new regions, deeper platform engagement, and additional services.

Requirements

What you’ll need

7+ years of enterprise customer-facing experience in Customer Success, Customer Engineering, Value Engineering, or Strategic Account Management, with a track record of delivering measurable business outcomes.
Executive-level relationship management, with the ability to influence C-suite, Operations, IT, and Finance stakeholders while serving as a trusted advisor.
Strong technical and business acumen, including APIs, integrations, SSO, workflow design, ROI modeling, cost savings analysis, and communicating value in operational and financial terms.
AI-forward and consultative mindset, leveraging AI tools in daily work while applying critical thinking, domain expertise, and proactive problem-solving.
Relevant industry experience and tools, preferably in IT field services, on-demand labor, or third-party services, with proficiency in Salesforce (or similar CRM) and Google Workspace.

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsIntegrationsSSOWorkflow DesignROI ModelingCost Savings AnalysisValue CommunicationPerformance ImprovementField Service Spend AnalysisContractor Network Management

Soft Skills

Influencing StakeholdersConsultative MindsetCritical ThinkingProactive Problem-SolvingBuilding Mutual Success Plans