Fidelity Investments

Call Center Representative

• Lead the design and development of next-generation Contact Center Digital Engagement Services
• Build modern, cloud-native, event-driven platforms for customer interactions
• Translate business needs into scalable, high-throughput systems
• Design and develop contact center components using open-source communication frameworks
• Engineer IVR systems with speech recognition and conversational AI integrations
• Build APIs, microservices, and real-time processing capabilities
• Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
• Play a key role in migrating legacy systems to open-source, cloud-native platforms
• Advance CI/CD, automated testing, and infrastructure-as-code practices

Principal Software Engineer, Contact Center Digital Engagement Services

Human Resources

• Lead and execute forward-thinking HR strategies for Workplace Investing Client Engagement Group
• Partner with leaders to shape talent strategies and enhance the associate experience
• Influence senior executives and deliver practical solutions
• Drive meaningful outcomes through people strategies
• Support organizational change and shape workforce strategies

Director, Human Resources

Product Analyst

• The Product Analyst works within the Fidelity Workplace Investing Agile Model as a member of the SPS Customer Solutions Chapter.
• Product Analysts are tasked with collaborating with Product Managers to elicit, document, and translate high complexity business requirements into Agile feature-level epics.
• They also drive the effort for developing and executing business acceptance test plan, test strategy and implementing solutions to ensure the highest level of integrity, accuracy, and overall quality are included in the final product.
• The Product Analyst must have proven experience with strong analytical and problem-solving skills.

Senior Product Analyst, SPS Customer Solutions

Full-stack Engineer

• Lead the development and evolution of Operations Workstation platform.
• Assist VP of Engineering in developing and implementing a multi-year technology strategy for Brokerage Operations workstation.
• Build a delivery roadmap balancing modernization, operationally driven initiatives, regulatory compliance, and operational stability.
• Translate strategic intent into actionable engineering plans with clear milestones, resource requirements, and success metrics.
• Lead structured planning and prioritization processes.
• Partner with product management, UX, operations, and business stakeholders to align technology delivery with business goals.
• Drive consistency across platform experience.
• Communicate technical strategy and delivery roadmaps clearly to both technical and non-technical executive audiences.
• Own end-to-end engineering delivery — from backlog refinement and sprint planning through release management and production deployment.
• Drive a high-performance delivery culture that balances velocity with quality, reliability, and security in a regulated financial environment.

Director, Software Engineering

Financial Planning and Analysis

• make a key impact on the branch culture by partnering with associates to help clients reach their goals
• own providing Fidelity’s best-in-class experience for clients throughout their visit
• inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity
• provide a warm and welcoming environment upon client arrivals
• help clients with service interactions and identify planning and advice opportunities through those interactions
• contribute to branch success
• identify leads and make effective introductions that impact the success of the branch
• be an early adopter of technology and share what you have learned with the team

Financial Representative

Communications

• Help Fidelity's clients deliver critical information to their employees
• Develop and deliver best-in-class communication materials through a variety of channels
• Produce high-quality Defined Contribution plan communications
• Pursue opportunities to increase participant engagement through Fidelity’s Financial Wellness and Education offerings
• Manage the creation and deployment of communications related to the 401k plan and associated Fidelity products and services
• Ensure regulatory mailings are set up and distributed in adherence with FINRA and DOL requirements
• Uncover plan-level opportunities by reviewing data from various internal sources
• Communicate operational updates to participants such as fund or fee changes
• Ensure strong client satisfaction through the seamless execution of effective communications strategies
• Strategize on the best approach to communicate critical information to participants
• Measure and report successes/opportunities based on the results of our communications
• Estimate cost of projects and bill for our services (when applicable)

Director, Communications Consultant

Operations

• Manage a team of 10–15 Defined Benefit Specialists and ensure quality, accuracy, and productivity
• Communicate organizational goals, values, and expectations clearly across the team
• Coach, mentor, and develop team members to support performance, growth, and career development
• Monitor team metrics, addressing performance gaps and driving continuous improvement
• Improve operational processes to increase efficiency and reduce cost per participant
• Manage operational risk by exercising sound judgment and ensuring legal and compliance adherence
• Oversee capacity planning, resource allocation, budgeting, and succession planning
• Collaborate across Defined Benefits business partners to pursue cohesive business goals
• Drive a customer‑focused culture and support quality initiatives
• Anticipate and lead organizational and operational change using data and business insight

Manager/Senior Manager, Defined Benefit Operations

Analyst

• Work closely with leaders and business partners to deliver analysis and insights to support the development and ongoing assessment of operational forecasts, staffing strategies, and multi-year business plans
• Identify trends and relevant information to help leaders build effective staffing plans, evaluate performance, and clearly understand team and associate capabilities
• Assess the impact of improvements and new product initiatives on long range staffing plans and contribute to business case development
• Develop and improve analytic tools/models/dashboards through automation, contributing to the evolution of our team’s analytic and business intelligence capabilities

Senior Analyst, Distribution Capacity Planning

• manage employee relations issues
• provide guidance on HR policies and procedures
• conduct investigations into employee concerns
• collaborate with management on organizational development

Director, Employee Relations

• delivering impactful and insightful financial analysis to business and finance partners
• supporting the Next Generation Allocation View (NGAV) efforts
• analyzing drivers of profitability
• keeping the platform and methodologies up to date and relevant for the business
• developing strong understanding of Fidelity Wealth/Fidelity Brokerage’s financial results and profitability model to apply that knowledge to variance analyses
• improving reporting and data consolidation processes

Financial Analyst

Cloud Engineer

• lead key functions that scale across the organization and enable strategy development and implementation
• work across the ECIO senior leadership team to drive strategic planning, executive communications, management routines, as well as own specific strategic programs

Head of Strategy, Planning and Product Enablement – Enterprise Cloud Infrastructure and Operations

Data Analyst

• Analyze business and operational data needs
• Understand upstream and downstream data flows
• Translate business requirements into system and data requirements
• Convert business ask into system-ready user stories when required
• Analyze enterprise data workflows and system dependencies to identify performance bottlenecks across applications and integration layers
• Define source-to-target data mappings, interface contracts, and end-to-end data lineage across upstream and downstream systems
• Supporting performance optimization by conducting data analysis, profiling, and validation using SQL
• Partnering with engineering teams to ensure system and data solutions meet performance, scalability, and operational requirements
• Performing impact analysis related to schema changes, integration logic updates, and data pipeline enhancements
• Leading backlog refinement sessions to ensure stories are clear, testable, and ready for sprint planning
• Supporting quarterly planning and backlog management for performance-focused system and data initiatives
• Collaborating with Architecture, Data Engineering, and Application teams to align on data contracts, integration dependencies, and SLAs
• Identifying and managing risks and dependencies impacting application and data processing performance
• Supporting end-to-end testing to validate performance improvements and functional alignment with defined requirements

Senior IT Data Analyst

Director

• Lead and develop a team of 10-15 Plan Consultants supporting IRS pre-approved document creation and ongoing ERISA compliance for 401(k) and 403(b) plans
• Champion innovation and execution excellence in Plan Consulting
• Define and drive strategic objectives for Plan Consulting
• Own the end-to-end Plan Consulting service model ensuring consistent, high-quality delivery
• Use metrics and analytics to monitor performance and implement mitigation strategies
• Coach and develop a high-performing, multi-site team of Plan Consultants
• Navigate and resolve complex blocking issues
• Partner closely with Legal, Implementation, Sales, and Relationship Management to ensure seamless delivery

Director, Plan Consulting

SDET

• Working with a team of technologists passionate about Quality Assurance and Engineering
• Partnering with development and business partners in test and process automation
• Designing, developing, documenting, and maintaining automated tests and contributing to automation framework
• Adhering to established software engineering best practices and standards
• Collaborating with other technical resources to suggest improvements for processes, best practices, and standards
• Understanding requirements, identifying opportunities to improve maintainability of automation platform
• Applying test driven design concepts to test and debug automated solutions and software utilities developed by self and others
• Delivering accurate and maintainable code for test automation and software utilities
• Building CI/CD pipelines
• Responsible for stakeholder management including communicating to senior leaders in the domain area

Senior Software Engineer in Test

• Engage with partners across business, analytics, and technical teams
• Enable easier access to improved data analytics
• Foster strong collaboration across Fidelity Technology
• Ensure timely delivery and successful outcomes
• Navigate integrated enterprise data and work across multi-functional teams
• Identify analytics insights and make stakeholder recommendations