Senior Product Analyst, SPS Customer Solutions

Fidelity Investments

Product Analyst at Fidelity transforming high complexity business requirements into Agile epics. Collaborating with product managers and ensuring integrity in final product quality.

Posted 7/9/2026full-timeKentucky, New Hampshire, Rhode Island, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving capabilities, with expertise in business analysis techniques and Agile methodologies. Proficient in facilitating collaboration across teams and producing clear product documentation.

Highest-signal resume keywords

Business Analyst TechniquesAgile MethodologyJiraUser Acceptance TestingCPAB/CSPO Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ElicitationCurrent/Future State AnalysisFlow DiagrammingBenchmarkingBusiness Rules AnalysisRisk AnalysisProduct DocumentationTest Strategy DevelopmentBusiness Acceptance Testing

Soft Skills

Analytical SkillsProblem-Solving SkillsMediation SkillsCommunication SkillsTime Management Skills

Tools & Technologies

JiraConfluenceMural

Certifications & Qualifications

CPAB CertificationCSPO Certification

Industry Keywords

Agile ModelCustomer SolutionsProduct ManagementBusiness PartnersWorkshop Facilitation

About the role

Key responsibilities & impact

The Product Analyst works within the Fidelity Workplace Investing Agile Model as a member of the SPS Customer Solutions Chapter.
Product Analysts are tasked with collaborating with Product Managers to elicit, document, and translate high complexity business requirements into Agile feature-level epics.
They also drive the effort for developing and executing business acceptance test plan, test strategy and implementing solutions to ensure the highest level of integrity, accuracy, and overall quality are included in the final product.
The Product Analyst must have proven experience with strong analytical and problem-solving skills.

Requirements

What you’ll need

Demonstrated knowledge (5 plus years) of business analyst techniques, for example: elicitation, current/future state analysis, flow diagramming, benchmarking, business rules and risk analysis, user acceptance testing and product documentation.
Agile mentality; experience with Jira or similar Agile backlog management tool, Confluence, Mural preferred
Bachelor’s degree preferred
CPAB/CSPO Certification desirable
Enjoy solving problems and able to resolve conflicts through strong mediation skills
Facilitating and orchestrating across multiple teams, BU, squads, business partners
Outstanding listening, verbal, and written communication skills
Proven analytical, critical thinking and problem-solving skills
Capable of facilitating a workshop, or speaking publicly to a broad audience
Excellent time management skills
Proven the ability to write clear, concise product documentation and communications
Positive demeanor and flexible, with ability to adapt to the changing needs of the chapter

Benefits

Comp & perks

Health insurance
Professional development opportunities
401(k)
Paid time off