Fiddler AI

Platform Engineer

• Help build our future platform using best practices from the PE community in industry.
• Build self-service infrastructure for our engineers and customers to ship their code quickly and reliably.
• Manage the containers-based model serving platform in both a hosted, multi-cloud environment and in customer on-premise VPCs.
• Operate underlying infrastructure (compute, networking, storage, etc.).
• Own the development experience for our customers, including CI/CD, local development environment, documentation, compliance, upgrading, and more.
• Establish monitoring and infrastructure health reporting for the advancement of self-healing infrastructure principles.
• Be on-call for services owned.
• Work across timezones in a collaborative remote environment.

Staff Platform Engineer

Solutions Engineer

• Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler’s capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met.
• Be the trusted technical partner our customers rely on. You’ll build strong relationships with data science and ML engineering teams, guiding them through every stage of their AI observability journey and ensuring they realize measurable value from Fiddler.
• Champion the customer voice across Fiddler. Lead ongoing technical engagements, status syncs, roadmap discussions, QBRs, and escalation management; to ensure customer feedback influences our product roadmap and long-term strategy.
• Become a domain expert in AI Observability. Master Fiddler’s platform and help customers operationalize observability best practices improving model transparency, performance monitoring, and compliance across their ML lifecycle.
• Deliver seamless integrations and technical success. Write custom integration code that connects Fiddler to customer data ecosystems using tools like Snowflake, Airflow, MLflow, S3, Kafka, and more; ensuring robust, scalable, and secure pipelines.
• Accelerate platform adoption. Build and refine integration patterns between Fiddler and common data platforms, workflow tools, and ML infrastructures to reduce time-to-value for new customers.
• Uncover and drive expansion opportunities. Identify new ways Fiddler can provide impact; whether through advanced observability use cases, expanded integrations, or deeper model governance, helping drive renewals and growth.

Solutions Architect, Customer Success

• Close a percentage of qualified high-priority sales opportunities by owning the technical win, from initial presentation to final validation, ensuring the prospect's technical requirements and business value needs are fully met by the Fiddler platform.
• Successfully facilitate, scope, and deliver Proof of Concepts, resulting in a clear, documented path for customer production deployment and a final presentation that quantifies Fiddler’s value (e.g., $ savings, % reduction in bias, etc.) for executive stakeholders.
• Cultivate strong, trusted relationships with technical stakeholders, converting them into internal Fiddler advocates and power users who actively champion our platform's adoption within their organizations.
• Deliver product feedback and market intelligence (e.g., competitive gaps, feature requests) to the Product team on a weekly basis, resulting in actionable product updates, while also contributing to our public-facing market publications, documentation, and FAQs.
• Effectively develop and deliver tailored presentations and sales materials that clearly communicate Fiddler’s value proposition, adapting content and style to diverse customer audiences in the absence of a defined playbook.

Senior Solutions Engineer, Pre-Sales

Sales Development Rep

• Generate qualified opportunities by identifying, researching, and engaging key decision-makers across target enterprise accounts.
• Create consistent, high-quality pipeline for Account Executives through a mix of inbound follow-up, outbound prospecting, and strategic multi-channel outreach (email, phone, LinkedIn, events).
• Collaborate with Marketing and Sales to refine messaging, optimize campaigns, and drive continuous improvement in conversion rates and lead quality.
• Master Fiddler’s platform story—clearly articulate our value proposition, differentiators, and impact on enterprise AI trust, governance, and performance.
• Achieve and exceed monthly and quarterly targets, including meetings booked, qualified opportunities generated, and conversion rates.
• Document and analyze prospect interactions in Salesforce to provide insights and feedback loops to Marketing and Product teams.

Senior Sales Development Representative

Account Executive

• Drive new revenue by prospecting, securing meetings, and closing business with key decision-makers across enterprise accounts.
• Build and expand awareness of Fiddler within target accounts and territories, identifying high-value opportunities for engagement and growth.
• Navigate complex, multi-stakeholder sales cycles, understanding customer budgets, procurement paths, and decision-making dynamics.
• Demonstrate a strong understanding of customer requirements related to AI models, and how the Fiddler platform addresses those needs.
• Identify compelling business drivers for prospects to take action, and articulate a clear, persuasive case for choosing Fiddler over alternative solutions.
• Create and execute go-to-market strategies leveraging viral, organic, and high-velocity methods to accelerate demand.
• Consistently achieve individual activity, pipeline, and revenue targets set by the company.
• Operate autonomously with focus, ownership, and strong execution discipline.
• Collaborate as a high-impact team player, contributing beyond your core responsibilities to support overall company success.
• Travel as required (approximately 10–25%)

Enterprise Account Executive

• Build awareness and opportunity for Fiddler within target accounts and territories
• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers in enterprise companies
• Demonstrate an understanding of customer requirements regarding AI models, and how the Fiddler platform can meet these requirements
• Be able to recognize compelling reasons for customers and prospects to act upon these requirements, and in turn be able to persuasively articulate why Fiddler is best to meet these requirements
• Navigate complex sales cycles, understanding client budgets and decision-making processes
• Create and execute go to market plans that are based on viral methods and organic growth
• Be a team player who is willing to do more than your part to contribute to the success of the team and Fiddler
• Achieve all individual activity, pipeline, and revenue targets set by the company
• Travel, as required - Approximately 10 – 25%
• Work autonomously with efficiency and focus

• Generate qualified opportunities by identifying, researching, and engaging key decision-makers
• Create consistent, high-quality pipeline for Account Executives through inbound follow-up and outbound prospecting
• Collaborate with Marketing and Sales to refine messaging
• Master Fiddler’s platform story to articulate value proposition
• Achieve and exceed monthly and quarterly targets
• Document and analyze prospect interactions in Salesforce

Product Marketing

• Evolve the messaging and positioning strategy for AI Observability, ensuring it resonates across C-level, technical, and practitioner audiences.
• Craft compelling narratives that connect technical depth with business outcomes, differentiating our offerings from competitors.
• Influence product roadmap and strategy by bringing in customer, competitive, and market perspectives.
• Build scalable enablement programs for sales and solutions engineering.
• Deliver pitch materials, competitive battlecards, and objection-handling frameworks.
• Act as a thought partner to Product and Sales ensuring consistent execution and alignment.
• Lead ongoing market analysis, identifying key trends in AI observability, customer adoption patterns, and regulatory impacts.
• Maintain an up-to-date competitive landscape, developing playbooks to arm the field with effective differentiation strategies.
• Partner with the Marketing team to elevate our voice in the market and influence category definitions.

Technical Product Marketing Manager

Full-stack Engineer

• Design and build core services and components of a world-class cloud platform to help enterprises develop, monitor and improve their full suite of AI based applications (covering predictive models, LLMs, GenAI models and agentic applications)
• Lead the design and implementation of distributed systems, microservices and applications that compute, persist, and expose new ML + agentic observability metrics (e.g., response relevancy, hallucination scores) from raw trace data
• Spearhead the development of new types of metrics and evaluation capabilities to satisfy evolving customer needs around agentic applications. Take part in conversations with customers around discovery and support
• Developer in-house AI Agents and GenAI capabilities to augment the Fiddler observability products
• Define and evolve the operational maturity (reliability, observability, SLOs, observability) of core services and components, establish best practices and champion improvements across the team
• Team & Culture Building: you will take an active role in building a world-class engineering team and actively participate in the talent acquisition process through interviewing, candidate evaluation and coaching**

Staff AI Software Engineer

Backend Engineer

• Design and build core services and components of a world-class cloud platform to help enterprises develop, monitor and improve their full suite of AI based applications (covering predictive models, LLMs, GenAI models and agentic applications)
• Lead the design and implementation of distributed systems and microservices that compute, persist, and expose new ML + agentic observability metrics (e.g., response relevancy, hallucination scores) from raw trace data
• Design enterprise-grade, scalable data infrastructure, services and APIs to support enterprise scale workloads and meet compliance needs and SLAs
• Spearhead the development of new types of metrics and evaluation capabilities to satisfy evolving customer needs. Take part in conversations with customers around discovery and support
• Define and evolve the operational maturity (reliability, latency, SLOs, observability) of core services, establish best practices and champion improvements to internal CI/CD processes, testing frameworks, error handling, efficiency and resiliency
• Team & Culture Building: you will take an active role in building a world-class engineering team and actively participate in the talent acquisition process through interviewing, candidate evaluation and coaching

Staff Backend Engineer

Security Engineer

• Develop a comprehensive security roadmap that addresses current and future threats, including cloud security, application security, and incident response.
• Directly implement half of the roadmap yourself with changes from GitHub Actions to Terraform to Python; while delegating the other half to other engineering teams. Drive execution of the engineering roadmap by personally delivering key features and infrastructure improvements (spanning GitHub Actions, Terraform, and Python), while coordinating and delegating the remaining initiatives to other engineering teams to ensure end-to-end delivery.
• Own our compliance processes end-to-end, including SOC 2 Type 2, GDPR, HIPAA (and more)—by defining and updating controls, supplying evidence during audits, etc.
• Prepare for and lead our incident response efforts, including developing and testing incident response plans, and coordinating the response to security incidents; work with other engineers to shift left.

Staff Security Engineer

Financial Planning and Analysis

• Drive Strategic Financial Decisions: own the financial strategy and operations that enable rapid, sustainable growth. Partner with the executive team and Board to drive strategic decisions that optimize growth, profitability, and capital allocation helping to ensure MRR/ARR grows quarter-over-quarter, churn stays low, and net revenue retention increases.
• Lead FP&A, Forecasting, and Budgeting: delivering rolling forecasts with low variance versus actuals, aligning budgets across departments, and ensuring capital is allocated efficiently to support strategic initiatives.
• Ensure Accounting Excellence and Compliance: maintaining timely reporting and audit readiness, to support high confidence decision making, maintaining a month-end close on time, achieving zero major audit findings, and ensuring full regulatory compliance, while providing timely and accurate management reporting and Board decks.
• Optimize Operations and Systems: to scale efficiently, extending cash runway, maintaining a burn multiple at or below 1.5x, and implementing scalable processes and controls across the finance organization.
• Lead Fundraising and Investor Relations: crafting credible financial narratives and managing diligence processes for growth equity, private equity, or prospective public investors, enabling successful capital raises and smooth M&A integrations.
• Build & Mentor the Finance Team: fostering a culture of ownership, transparency, and accountability and creating a finance function capable of supporting Fiddler AI’s next stage of growth

Vice President of Finance

• Close a percentage of qualified high-priority sales opportunities by owning the technical win
• Successfully facilitate, scope, and deliver Proof of Concepts
• Cultivate strong, trusted relationships with technical stakeholders
• Deliver product feedback and market intelligence to the Product team
• Develop and deliver tailored presentations and sales materials

Senior Solutions Engineer – Remote, Hybrid

Product Manager

Our Purpose: At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. With the rise of the internet, trust in AI has been degraded by a plethora of issues like spam, fraudulent transactions, hate speech, and online abuse. Fiddler enables organizations to get ahead of these issues by building trustworthy, transparent, and explainable AI solutions.
Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. Data Science, MLOps, and business teams use Fiddler AI to monitor, explain, analyze, and improve their AI solutions to identify performance gaps, mitigate bias, and drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the “why” and how behind model outcomes.
Our Founders: Fiddler AI is founded by Krishna Gade (engineering leadership at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (two-time founder with acquisitions by Samsung and PayPal and product roles at Expedia and Microsoft). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital.
Why Join Us: Our team is motivated to unlock the AI opaque box and help society harness the power of AI. Joining us means you get to make an impact by helping reduce algorithmic bias and ensure that models in production across many different industries are transparent and ethical. We are an early-stage startup and have a rapidly growing team of intelligent and empathetic doers, thinkers, creators, builders, and everyone in between. The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental. This is your chance to be a trailblazer.
What You'll Do: Join a world-class team innovating in the rapidly expanding LLM and ML infrastructure space
Actively engage in customer discovery, taking a hands-on approach to engage in conversations with customers. Deeply understand the challenges they face in observing AI/ML and LLM-based applications
Define a compelling vision and strategy for an enterprise-grade LLM Observability product
Lead the development and execution of the LLM Observability roadmap. Collaborate with Data Scientists, Engineers, and Designers to address the daily challenges our customers face in observing and troubleshooting AI/ML models and LLM-based applications. Build solutions that align with market trends and customer needs
What We're Looking For: Hands-on experience with Machine Learning
10+ years of software product management experience with at least two years in ML
Enterprise or early-stage experience preferred
Passionate about AI: You geek out on data science and machine learning theory and industry developments
Technically fluent: You have experience building technical systems for technical users
Strategically minded: You can quickly grasp both business and customer motivations and goals and craft a plan to drive toward them
Exceptional communicator: You communicate clearly and concisely
BA/BS in Computer Science or related discipline

Staff Platform Engineer

Solutions Architect, Customer Success

Senior Solutions Engineer, Pre-Sales

Senior Sales Development Representative

Enterprise Account Executive

Enterprise Account Executive

Senior Sales Development Representative

Technical Product Marketing Manager

Staff AI Software Engineer

Staff Backend Engineer

Staff Security Engineer

Vice President of Finance

Senior Solutions Engineer – Remote, Hybrid

Staff Product Manager