FICO

Client Services Representative

• Drive strategic planning and execution to protect and expand FICO® Score market share within the auto industry ecosystem.
• Develop multi-year growth strategies with detailed industry segmentation and market positioning to optimize go-to-market effectiveness.
• Lead cross-organizational auto industry initiatives and high-impact projects.
• Serve as primary strategic advisor to the VP of Auto, delivering critical industry insights to the FICO® Scores Leadership Team.
• Build and maintain C-level relationships with Auto Lenders, Dealers, and Solution Providers to position FICO® Scores as the industry standard.
• Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives.
• Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning.
• Provide thought leadership through client engagements, industry events, and strategic presentations.
• Resolve complex client and solution challenges through strategic recommendations on contracting, pricing, and service delivery.
• Partner effectively with internal stakeholders and functional teams from solution development through successful deal closure.

Client Services Director – Auto Industry

Business Analyst

• Provide expert-level support and process improvements related to Oracle Order Management and Accounts Receivable modules.
• Partner with business users to optimize Order to Cash processes and resolve complex functional challenges.
• Design and implement solutions for sales order, billing, collections, and revenue recognition workflows.
• Design innovative and practical solutions for challenges that cannot be addressed using standard Oracle functionality.
• Write detailed functional specifications for custom solutions and collaborate with development teams for implementation.
• Provide day-to-day incident resolution and user support for Oracle EBS Applications Business as required.
• Facilitate monthly business review meetings to identify system challenges and improvement opportunities.
• Act as liaison between business and technical resources, advocating for business partner needs.
• Support integrations with third-party CRM, fulfillment and sales order systems.
• Define, document, and implement system configuration changes.
• Partner with business teams to implement quality integrations with Oracle Billing.
• Approach business challenges creatively while maintaining system integrity and best practices.

Senior Business Analyst – Oracle EBS

Backend Engineer

• Support a diverse set of database platforms including MySQL, Oracle, Couchbase, AWS RDS and Kubernetes EKS cluster in a 24x7 production environment.
• Perform capacity planning, database health checks, and performance tuning to ensure high availability and reliability for mission-critical OLTP and decision support systems.
• Implement and maintain disaster recovery (DR) and high availability (HA) solutions across multi-region environments.
• Monitor and optimize query performance, replication lags, and overall database efficiency through indexing and best practices.
• Automate deployment of database changes to support new builds, patches, and hotfix releases using modern DevOps practices.
• Implement and enforce database hardening, security, and backup/restore best practices to maintain compliance and data protection.
• Design, implement, and manage EKS clusters to support microservices and container-based applications running on Kubernetes.
• Collaborate with internal and external teams to troubleshoot performance issues and provide expert-level support for escalations.
• Work closely with development and implementation teams to provide tuning, guidance, and review of database design and code.
• Participate in a rotational on-call schedule and be available for after-hours or weekend support as required.
• Contribute to process improvement by developing and documenting procedures to enhance stability, performance, and operational efficiency.

Database Engineering Lead

Cloud Engineer

• Design, maintain and expand our infrastructure (maintained as IaaC)
• Oversee systems and resources for alerting, logging, backups, disaster recovery, and monitoring
• Work jointly with other software engineering teams in building fault-tolerant & resilient services that are in line with our infrastructure's best practices
• Improve the performance and durability of our CI/CD pipelines
• Think with security in mind all the time
• You may be asked to be on-call to assist with engineering projects

Lead Engineer – Cloud Engineering, Developer Tooling

Network Engineer

• Design and manage security solutions, including firewall, and network intrusion detection systems.
• Manage all network hardware and equipment, including routers, switches, firewalls and load balancers.
• Implement and maintain all equipment, hardware, and software upgrades.
• Implement and maintain network access permissions and access rights.
• Participate in the planning and execution of security audits.
• Ensure network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Recommend and manage network monitoring tools.
• Perform troubleshooting of all Network systems in both Corp and Data centre.
• Develop and implement applications and tools to improve the operational efficiency of the company.
• Participating in the identification and enablement of process automation.
• Help maintain and enhance existing applications and processes.
• Participating in the proactive monitoring of our global network.
• Developing metrics and reports for managing network connectivity.
• Collecting and analysing data that is necessary for enabling new sites.
• Prepare and maintain system level documentation.
• Develop and maintain training material where appropriate.

Lead Network Engineer

Analyst

• Architect Privacy by Design: Lead the implementation of privacy by design and by default across FICO’s technology stack. Embed privacy controls into system architecture, APIs, data flows, and cloud environments.
• Demonstrated ability to create detailed architecture diagrams, including end‑to‑end data flow maps, system interaction diagrams, privacy control overlays, and cloud architecture schematics identifying data ingress/egress points, retention zones, and risk surfaces.
• Translate Law into Code: Operationalize global privacy regulations (e.g., GDPR, CCPA, HIPAA) into technical requirements and reusable design patterns.
• Proven capability to translate statutory and regulatory obligations into implementable engineering requirements, and acceptance criteria consumable by product, engineering, and data teams.
• Conduct Technical Privacy Reviews: Lead or support Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new technologies, features, and third-party integrations.
• Ability to perform full-stack data lineage tracing across distributed systems, including transformation logic review, and identification of unlawful, unnecessary, or high‑risk data propagation paths.
• Enable Engineering Teams: Develop and recommend “best‑case implementation scenarios” to achieve compliance, including architectural alternatives, de‑identification strategies, and configurable enforcement mechanisms aligned with business and technical constraints.
• Build Privacy Infrastructure: Contribute to the development of privacy tooling, automation, and governance frameworks that scale across the enterprise.
• Create reusable templates for privacy engineering tasks, including data mapping models, lineage documentation standards, architectural review checklists, and privacy-by-design design patterns.
• Foster a Privacy-First Culture: Mentor technical teams, contribute to internal training, and advocate for ethical data stewardship throughout the product lifecycle.
• Lead workshops enabling engineering, product, and data science teams to operationalize privacy patterns through hands‑on architectural exercises.
• Stay Ahead of the Curve: Monitor emerging privacy technologies (e.g., federated learning, differential privacy, PETs) and evolving standards (e.g., NIST Privacy Framework). Evaluate and articulate the architectural impact of emerging technologies on existing systems, including risk posture changes, model retraining implications, and control effectiveness.

Data Privacy Analyst II

Manager

• Conduct privacy impact assessments and risk assessments
• Collaborate with cross-functional teams
• Develop, implement, and manage privacy standards
• Lead or support Privacy Impact Assessments (PIAs)
• Respond to privacy-related inquiries
• Continuously assess and validate the effectiveness of the privacy program
• Work with procurement and compliance teams

Data Privacy Manager

Account Manager

• Strategic Leadership: Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn.
• Solution Innovation: Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies.
• Complex Deal Structuring: Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Client Advocacy: Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Business Growth: Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Market Leadership: Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Key Account Management – Partner

Sales

• Work with existing and new customers to understand their key initiatives in Consumer Lending and Retail Banking across Marketing, Originations, Customer Management, Personalization, Collections and Fraud.
• Share expertise and thought leadership in Decisioning, Analytics, & Optimization within Financial Services with the goal of helping our clients leapfrog the competition leveraging FICO’s cutting-edge Platform.
• Build relationships with senior client stakeholders in Business and Technology to gain insights into their most urgent decision management related problems while articulating FICO’s platform capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal Key Account Managers, Pre-Sales Domain Experts and Pre-Sales Architects to formulate and effectively position solution proposals.
• Ensure clients are delighted with solutions purchased to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate across internal FICO teams including Global Solution Architecture, Product Development, Finance and Professional Services to shape a cohesive sales effort that educates our customers on the tremendous business value the FICO Platform delivers.
• Work with the largest and most advanced Financial Institutions as well as a core set of leaders in other sectors.
• Manage sales to quarterly and annual targets, with significant earnings upside when targets are exceeded.

Platform Sales – Partner

• Work with existing and new customers to understand their key initiatives in Consumer Lending and Retail Banking across Marketing, Originations, Customer Management, Personalization, Collections and Fraud
• Share expertise and thought leadership in Decisioning, Analytics, & Optimization within Financial Services with the goal of helping our clients leapfrog the competition leveraging FICO’s cutting-edge Platform
• Build relationships with senior client stakeholders in Business and Technology to gain insights into their most urgent decision management related problems while articulating FICO’s platform capabilities
• Research and shape potential solution opportunities through collaborative engagement with internal Key Account Managers, Pre-Sales Domain Experts and Pre-Sales Architects to formulate and effectively position solution proposals
• Ensure clients are delighted with solutions purchased to create win-win relationships that are long-term, expanding, and profitable
• Collaborate across internal FICO teams including Global Solution Architecture, Product Development, Finance and Professional Services to shape a cohesive sales effort that educates our customers on the tremendous business value the FICO Platform delivers
• Work with the largest and most advanced Financial Institutions as well as a core set of leaders in other sectors
• Manage sales to quarterly and annual targets, with significant earnings upside when targets are exceeded

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Work with stakeholders to comprehend and provide feedback on requirements for your software platform capability.
• Provide leadership to your team to ensure positive customer outcomes, aligned autonomy, a spirit of innovation, a bias for action, clear and transparent communication, community of trust, and commitment to move forward together.
• Collaborate with other engineering leaders and cross-functional groups to ensure that the entire streaming platform is a success.
• Continuously improve engineering practices for the software platform to support efficiency, reliability, and serviceability goals.
• Coach and motivate your leaders and engineers to excel in their roles while fostering a learning culture.
• Hire the best talent for your teams.
• Participate in prospect/customer meetings on technology topics.
• Participate in support activities for both cloud and on-premises implementations.

Director of Software Engineering, Java, Streaming

Security Engineer

• Define a comprehensive security architecture vision and roadmap across all FICO security domains, including cloud and on-premises environments.
• Lead and mentor management teams, developing their strategic thinking and architectural leadership capabilities.
• Partner closely with software engineering teams and internal stakeholders to integrate security architecture throughout the development lifecycle.
• Establish security architecture principles, standards, and decision frameworks that guide all security initiatives enterprise-wide.
• Drive organizational evolution from tactical security operations to strategic architectural thinking and planning.
• Design unified architectural frameworks and optimize security architecture patterns for enhanced effectiveness and efficiency.
• Architect the integration of AI and automation technologies within the broader security architecture framework to enhance security outcomes.
• Serve as the strategic security architecture voice to executive leadership, translating business objectives into architectural decisions.
• Elevate security professionals to think architecturally, developing strategic decision-making capabilities across security domains.
• Ensure security architecture aligns with and enhances overall enterprise architecture and business strategy.

Senior Director – Cyber Security Architecture

Product Manager

• Define and drive the long-term strategy and roadmap for platform capabilities, including infrastructure, APIs, developer experience, data management, security & operations, observability, and shared services.
• Lead and mentor a team of platform product managers, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate cross-functionally with engineering, architecture, security, operations, and business stakeholders to align platform investments with enterprise goals.
• Influence senior leadership and partner teams to prioritize platform initiatives that drive scalability, reliability, and developer productivity.
• Oversee the development of platform features that support multi-tenant architectures, integration frameworks, and extensibility.
• Ensure platform solutions meet high standards for availability, performance, security, and defect reduction, with clear KPIs and continuous monitoring.
• Champion observability practices to enable proactive issue detection, root cause analysis, and system health transparency.
• Drive platform capabilities that support modern DevOps workflows, CI/CD pipelines, and infrastructure automation.
• Advocate for data governance, accessibility, and integrity across platform services.
• Stay ahead of industry trends and emerging technologies to inform platform strategy and innovation.

Senior Director, Platform Product Management

Product Marketing

• Shape FICO's marketing strategy in critical mortgage and capital markets segments.
• Lead marketing strategy for FICO's mortgage and capital markets portfolio, developing engaging content and campaigns.
• Drive market positioning and messaging that articulates FICO's unique value proposition across the mortgage lifecycle.
• Create compelling narratives around complex analytical solutions that resonate with C-level executives and technical decision-makers.
• Conduct competitive analysis and develop differentiated positioning that showcases FICO's unique advantages in mortgage risk assessment and capital markets analytics.
• Execute integrated go-to-market strategies while developing mortgage and capital markets-specific content.
• Establish systematic content production that supports pipeline generation and sales acceleration across multiple customer segments.
• Build deep market intelligence by developing data-driven ideal customer profiles and market segmentation strategies.
• Stay current with regulatory changes, industry trends, and competitive dynamics impacting the mortgage and capital markets business.

Senior Manager, Product Marketing – B2B FICO Scores, Mortgage & Capital Markets

• Deliver mission-critical marketing execution across lending segments by creating compelling content, conducting targeted research, and managing key projects that drive our go-to-market strategies and strengthen FICO's competitive position.
• Transform complex analytical concepts into accessible, engaging materials that resonate with executives, risk managers, and technical decision-makers across various lending verticals and customer segments.
• Drive research and competitive intelligence initiatives that inform strategic decision-making, including market analysis, customer insights gathering, and competitive positioning that supports our segment marketing teams.
• Manage cross-functional projects and streamline marketing processes to improve team efficiency, ensure consistent content quality, and accelerate delivery timelines across multiple initiatives simultaneously.
• Support messaging development by synthesizing market intelligence, customer feedback, and industry trends into actionable insights that strengthen our positioning and value propositions.

Client Services Director – Auto Industry

Senior Business Analyst – Oracle EBS

Database Engineering Lead

Lead Engineer – Cloud Engineering, Developer Tooling

Lead Network Engineer

Data Privacy Analyst II

Data Privacy Manager

Key Account Management – Partner

Platform Sales – Partner

Platform Sales – Partner

Director of Software Engineering, Java, Streaming

Senior Director – Cyber Security Architecture

Senior Director, Platform Product Management

Senior Manager, Product Marketing – B2B FICO Scores, Mortgage & Capital Markets

Manager, Product Marketing – B2B FICO® Scores