FICO

Communications

• Lead the development and execution of B2B communications and media outreach strategies
• Serve as a primary media contact for business, financial services, fintech, and mortgage industry reporters
• Develop and oversee high-quality communications materials
• Shape lender-focused narratives around product innovation and industry research and insights
• Monitor media coverage, consumer sentiment, and industry trends to identify proactive storytelling opportunities

Senior Manager, FICO Scores B2B Communications

Platform Engineer

• Design, develop, deploy and support modules of large world-class enterprise-level product.
• Participate in architectural design of product.
• Develop high level development timelines based on project scope and understanding of the existing application code.
• Evaluate new design specifications and raise quality standards, address architectural concerns.
• Evaluate stability, compatibility, scalability, interoperability, and performance of the software product.
• Maintain and upgrade product source codes.
• Demonstrate technical expertise through publication, presentations, white papers and event participation.
• Continually learn new technologies in related areas.
• Serve as a source of technical expertise and mentor junior team members.

Lead Platform Engineer

• Lead the design, implementation, and evolution of our cloud-native platform infrastructure.
• Build and maintain scalable, resilient systems that empower our engineering teams to deliver innovative solutions rapidly and reliably.
• Design, deploy, and manage scalable cloud solutions on AWS public cloud platform via Infrastructure as Code.
• Manage infrastructure as code (IaC) leveraging Terraform, CloudFormation and GoLang.
• Design and implement Kubernetes-based platform solutions with focus on scalability, reliability, and security.
• Support and maintain large Kubernetes clusters in production environments.
• Implement security best practices and ensure compliance with industry standards and regulations.
• Work closely with development, operations, and security teams to integrate infrastructure as code practices.
• Develop automation to build and deploy Docker Containers through CI/CD pipelines for engineering teams deploy and test services.
• Write policy & standard validation tests and integrations with Security Scanning software to ensure compliance.
• Implement and support Observability solutions to ensure platform performance, reliability, and scalability.
• Create Dashboards and integrate into Backstage IDP for visibility into system health.
• Provide guidance and mentorship to team members on best practices in GitOps, CI/CD, and infrastructure management.

Principal Platform Engineer

Security Engineer

• Build and automate security solutions using Terraform; CI/CD pipelines, and policy-as-code frameworks.
• Engineer and implement Secure Service Edge (SSE) capabilities, including internet access and endpoint connectivity using platforms such as Zscaler (ZIA and ZCC).
• Own application edge security solutions including WAF, Bot Protection, and CDN capabilities using platforms such as Imperva.
• Provide firewall governance and oversight using tools like Netography and Firemon Implement and operate CSPM and workload protection using platforms such as Wiz.
• Architect scalable security solutions on AWS, integrating controls into development workflows via GitHub /bitbucket and CI/CD platforms.
• Drive adoption of “Security as Code,” developing reusable modules, automation playbooks, and self-service deployment patterns.
• Collaborate with DevOps, Platform Engineering, and Application Security teams to embed boundary protection into every layer of the software delivery lifecycle.
• Integrate security tools with SIEM/SOAR platforms for centralized monitoring and response
• Contribute to security architecture decisions, threat modeling, and risk-based prioritization
• Mentor junior engineers and help raise the overall engineering bar within the team.

Lead Security Engineer

Analyst

• Design, enhance, and maintain end-to-end Anaplan incentive compensation models and supporting data structures.
• Execute quarterly incentive compensation and bonus payment cycles, ensuring accuracy, timeliness, and alignment with operations.
• Collaborate closely with Incentive Compensation analysts and regional operations leads to gather requirements, recommend improvements, and implement scalable solutions that support our Sales Incentive program.
• Revise and optimize database queries to source, transform, and validate sales production data used in compensation calculations, analyzing large, complex datasets to identify and resolve calculation or data integrity issues.
• Partner with stakeholders to understand complex business requirements and translate them into technical solutions, including intuitive Anaplan UX pages, modules, and processes.
• Build dashboards and reporting tools that improve transparency, insight, and calculation accuracy for sales professionals and leadership teams.
• Identify and implement automation and process improvements that reduce manual effort, strengthen internal controls, and enhance user experience.
• Document technical specifications, system configurations, and development processes to ensure knowledge transfer and maintain strong system governance.

Senior Anaplan Analyst – Incentive Compensation

Account Manager

• Own a portfolio of key/strategic partners, serving as the primary contact and trusted advisor to the account.
• Establish and maintain strong relationships within key partner accounts to ensure alignment and drive mutual business outcomes.
• Co-develop and execute joint go-to-market plans that drive revenue growth, adoption, and deepen market penetration.
• Partner closely and collaborate with other B2B segments (MCM/CL/Auto) to understand their strategic goals and align the PAM goals to them.
• Be a trusted advisor, both internally and externally, to drive the proper messaging and awareness for different solutions (i.e. UltraFICO/Plaid, DLP, 10T, etc.).
• Join meetings with team members from other segments to be the solution specialist for the strategic solutions owned by our team (UltraFICO, DLP, etc.).
• Has a deep understanding of the partner´s strategic direction, proactively identifying any expansion and growth opportunities, driving new score initiatives to the market.
• Lead partner enablement by delivering training, sales tools, and product education that help partners effectively position and sell FICO Scores to their clients.
• Collaborate with internal teams (marketing, product, analytics) to align partner needs to our innovations/roadmap.
• Advocate for partners internally, capturing feedback and translating it into product improvements, new features, and differentiated solutions by vertical.
• Negotiate and manage partner agreements, including renewals, expansions, and commercial terms, in coordination with internal teams (legal/finance).
• Maintain accurate client records and pipeline activities in CRM systems and track to KPI’s/KPM’s.
• Monitor partner performance including revenue, pipeline, and market penetration; analyze data to surface insights and recommend actions to optimize growth.
• Own the Strategic Business Plan development along w/ internal & external stakeholders and use as a living document to drive future growth and progress.
• Stay current on the competitive landscape, regulatory changes, and industry trends to expertly help partners leverage FICO solutions to drive business outcomes.
• Be the “face of FICO” to strategic partners and the broader industry through client meetings, conferences, speaking engagements, and promotion of FICO initiatives.

Director – Partner Account Management, B2B Scores

Manager

• Serve as the primary point of contact for inbound marketplace partner applications
• Own and manage a streamlined onboarding process for high-volume partnerships
• Monitor onboarding progress across all marketplace partners
• Maintain a pipeline of targeted providers
• Manage a portfolio of lower-touch, transactional partnerships
• Handle complete account setup, partnership records, quotes, and opportunities
• Identify process bottlenecks, gaps, and improvement opportunities
• Collaborate with colleagues across departments

Senior Manager, Marketplace Onboarding – Partner Management

Program Manager

• Oversee and drive end-to-end product delivery management lifecycle and release management operations for the Product organization.
• This role requires a strategic leader adept at managing complex products, coordinating across numerous technology teams, and implementing best practices to drive efficiency and excellence.
• Works in a senior leadership role to lead highly technical product delivery, aligning scope and release planning with strategic business objectives.
• Takes ownership and drives teams to quality and on-time delivery using agile methodologies, company-defined delivery standards, and best practices.
• Identifies potential risks and obstacles that could impact product roadmap and release timelines.
• Proactively identifies and develops dependency and risk mitigation strategies.
• Establish and monitor KPIs to measure product delivery effectiveness, quality, and overall success.
• Facilitate culture of continuous learning by regularly conducting product retrospectives and improving established product delivery standards.

Senior Principal – Software Delivery, Software Program Management

Sales

• Work with existing and new customers to understand their key initiatives in Consumer Lending and Retail Banking across Marketing, Originations, Customer Management, Personalization, Collections and Fraud.
• Share expertise and thought leadership in Decisioning, AI, Analytics, & Optimization within Financial Services with the goal of helping our clients leapfrog the competition leveraging FICO’s cutting-edge Platform.
• Build relationships with senior client stakeholders in Business and Technology to gain insights into their most urgent decision management related problems while articulating FICO’s platform capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal Key Account Managers, Pre-Sales Domain Experts and Pre-Sales Architects to formulate and effectively position solution proposals.
• Ensure clients are delighted with solutions purchased to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate across internal FICO teams including Global Solution Architecture, Product Management, Finance and Professional Services to shape a cohesive sales effort that educates our customers on the tremendous business value the FICO Platform delivers.
• Work with the largest and most advanced Financial Institutions as well as a core set of leaders in other sectors.
• Manage sales to quarterly and annual targets, with significant earnings upside when targets are exceeded.

Senior Solution Sales Partner

Product Manager

• Lead the vision, strategy, and roadmap for the Software Platform’s API ecosystem
• Ensure APIs are developer-friendly, secure, scalable
• Own the end-to-end API product lifecycle including design, documentation, governance, versioning, monetization
• Deliver exceptional developer experience and robust security/compliance
• Establish KPIs such as API uptime, usage growth, developer NPS
• Conduct developer research and build feedback loops
• Influence platform architecture and evaluate API management tools

Director – Platform Product Management, API & Connectivity

DevOps Engineer

• Design, build, and maintain scalable, resilient data and ML pipelines, infrastructure, and workflows using tools such as GitHub Actions, ArgoCD, Crossplane, Terraform, Helm, and others.
• Automate infrastructure provisioning and configuration management using cloud-native services (preferably AWS) with tools like Terraform, CloudFormation, or Crossplane.
• Design, containerize, and manage Kubernetes (EKS) clusters and/or ECS environments in AWS.
• Collaborate with development teams to optimize performance, deployment, and cost.
• Partner with DevOps and SRE teams to ensure high availability, observability, scalability, and security of the data and ML infrastructure.
• Work closely with Data Scientists and ML Engineers to operationalize machine learning models, including building CI/CD pipelines for model training, validation, and deployment.
• Implement observability for data pipelines and ML services using tools like Prometheus, Grafana, Datadog, or similar.
• Develop and maintain automated pipelines for model retraining, monitoring drift, and versioning in production.
• Support experimentation and prototyping in areas such as Machine Learning and Generative AI, transitioning successful prototypes into production systems.
• Ensure cloud infrastructure is secure, compliant, and cost-efficient, following best practices in governance, identity, and access management.

Senior Engineer – DevOps, DataOps

• Oversee the physical security, workplace safety, and protective services function for FICO.
• Develop, document, and implement a comprehensive physical security program including security technologies and risk assessments.
• Drive governance of the corporate Physical Security program for FICO and create a security-awareness culture.
• Collaborate with internal stakeholders to understand the physical security risks and build effective programs to mitigate these risks.
• Evaluate security issues at office locations and recommend, design, and implement effective security solutions.
• Conduct formal Threat and Vulnerability Assessments (TVAs) on global facilities and identify vulnerabilities in physical security posture.
• Manage administrative tasks and drive efficiencies to create a financially sustainable security practice.
• Consult and make recommendations on physical security systems and controls.

Director – Global Security & Safety, Physical Security

Financial Planning and Analysis

• Work with existing and potential customers to understand their key initiatives in Consumer Lending and Retail Banking across Marketing, Originations, Customer Management, Personalization, Collections, and Fraud.
• Share expertise and thought leadership in Decisioning, Analytics, & Optimization within Financial Services to help our clients leapfrog the competition, leveraging FICO’s cutting-edge Platform.
• Build relationships with senior client stakeholders in Business and Technology to gain insight into their most urgent decision management-related problems while articulating FICO’s platform capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal Key Account Managers, Pre-Sales Domain Experts and Pre-Sales Architects to formulate and effectively position solution proposals.
• Ensure clients are delighted with solutions purchased to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate with internal FICO teams, including Global Solution Architecture, Product Development, Finance, and Professional Services, to shape a cohesive sales effort that educates our customers on the tremendous business value the FICO Platform delivers.
• Work with the largest and most advanced Financial Institutions as well as a core set of leaders in other sectors.
• Manage sales to quarterly and annual targets, with significant earnings upside when targets are exceeded.

Platform Solution Sales – Financial Services

Consultant

• Requirements analysis, solution architecture and design.
• Leading development, implementation, maintenance, and testing support of cloud, web and service applications on FICO Platform.
• Assist in integration of the applications with the client’s IT systems and 3rd party services.
• Lead architecture and design of cloud-enabled products, weighing both technical and business factors, as well as the trade-offs between immediate needs and a long-term vision for an elegant and maintainable design.
• Empower distributed and remote development teams with framework implementations, knowledge sharing, and sustainable practices.
• Support the development of strategy, frameworks, best practices and patterns for the development organization.
• Troubleshoot critical issues that may involve many systems in a distributed architecture.
• Help drive complex technical projects from planning through execution.
• Nurture engineers think with architecture and design best practices in mind, including aspects such as performance, scalability, maintainability, and security.
• Promote and drive innovation in technologies, processes, and tools.
• Develop strategies to realize significant cost savings with reusability and solve issues of software quality.
• Partner with other architects and engineering leadership to collaborate, design and validate appropriate engineering solutions and proof of concepts.
• Recommend and participate in activities related to the design, development and maintenance of Enterprise Architecture (EA).

Principal Consultant – Fraud

• Contribute to the design, implementation, and evolution of our cloud-native platform infrastructure
• Design, deploy, and manage scalable cloud solutions on AWS public cloud platform via Infrastructure as Code
• Manage infrastructure as code (IaC) leveraging CloudFormation, Terraform, and GoLang
• Design and implement Kubernetes-based platform solutions with focus on scalability, reliability, and security
• Support and maintain large Kubernetes clusters in production environments
• Implement security best practices and ensure compliance with industry standards and regulations
• Work closely with development, operations, and security teams to integrate infrastructure as code practices
• Develop automation to build and deploy Docker Containers through CI/CD pipelines for engineering teams deploy and test services
• Write policy & standard validation tests and integrations with Security Scanning software to ensure compliance
• Implement and support Observability solutions to ensure platform performance, reliability, and scalability