FICO

Operations

• Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.
• Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.
• Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.
• Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.
• Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.
• Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.
• Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.
• Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.
• Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.
• Lead operationalization of strategic initiatives from General Availability through scaled customer adoption.
• Drive customer migration planning, sequencing, and value realization for the most strategic accounts.
• Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.
• Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.
• Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.
• Define and track metrics that enable speed and confidence across all operational functions.
• Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.
• Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.
• Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.

Vice President, Product and Technology Operations

DevOps Engineer

• Develop and manage CI/CD pipelines using ArgoCD or similar tools
• Implement and maintain observability solutions (monitoring, logging, tracing) for Kubernetes-based data-intensive applications
• Collaborate with development teams to optimize application deployments and performance on Kubernetes
• Automate infrastructure provisioning and configuration management using AWS services and tools
• Ensure security and compliance with the cloud infrastructure

DevOps Engineer, Kubernetes

Product Marketing

• Support the development of compelling value messaging and positioning for FICO Platform, tailored to different target audiences and market segments.
• Collaborate closely with product management, sales, and other cross-functional teams to ensure alignment of messaging with product functionality, software vision, and customer needs.
• Partner with the market insights team on buyer intelligence and competitive analysis to identify key market trends, buyer pain points, and opportunities for differentiation.
• Build launch frameworks, content activation strategies, and foundational platform materials (product sheets, demos, sales decks) to support GTM initiatives.
• Partner with content marketing and creative teams to produce high-quality assets for global sales activities and marketing campaigns.
• Translate technical concepts into clear, accessible narratives that resonate with both technical and non-technical audiences.
• Equip the sales organization with tools, materials, and training to enhance sales effectiveness.
• Assist with and conduct enablement sessions on platform capabilities, competitive positioning, and objection handling.
• Develop repeatable frameworks that scale knowledge across global teams.
• Assist with the GTM execution for new platform functionality and product innovations, ensuring alignment across stakeholders.
• Analyze and optimize launch strategies, messaging, and campaign content to drive adoption and revenue impact.

Product Marketing Manager – Platform, Enterprise

Program Manager

• Own end-to-end program management for the FICO® Score Open Access Program, a key external-facing consumer initiative, serving as the primary point of contact for its strategy, execution, and growth.
• Drive program adoption and expansion through proactive client outreach, presentations, awareness campaigns, industry events and ongoing support across the client base.
• Manage at least one direct report, providing mentorship, development opportunities, and day-to-day guidance to support individual and team success.
• Deliver compelling presentations to clients and prospects across a range of stakeholder groups, collaborating with teams in Client Success, Sales, Marketing, Data Science, etc.
• Develop and execute strategies to engage a broad client base, ensuring high levels of client satisfaction and delivering consistent, meaningful client reporting.
• Cultivate and maintain trusted, long-term relationships with diverse client stakeholders, acting as a reliable and knowledgeable point of contact.
• Review and communicate program updates and marketing materials to clients clearly and in a timely manner, ensuring alignment and understanding across stakeholder groups.
• Continuously identify opportunities to improve program materials, expand program reach, and strengthen FICO's external representation.
• Recommend and implement strategies to improve operational efficiency, program effectiveness, and overall business results.

Director, Consumer Program Management

Product Manager

• Lead comprehensive market research and voice of customer initiatives
• Develop and execute 1–3 year product strategy and roadmap
• Operationalize product strategy by developing and articulating a clear product vision
• Collaborate with product managers to ensure achievement of KPIs
• Collaborate with analytics, software, and cross-functional teams to define product roadmap
• Build and maintain strategic relationships with key data and technology partners
• Monitor the market landscape and conduct competitive analysis
• Author business and technical requirements documents
• Partner with regulatory and compliance experts
• Represent B2B Scores in external engagements
• Drive thought leadership initiatives through content development
• Engage directly with clients to discover and address product adoption challenges

Senior Director – B2B Scores Product Management

Customer Success Manager

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program.
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS.
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs.
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts.
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles.
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives.
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs.
• As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations.
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams.
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities.
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience.
• Showcase new product features from releases and capture client requests for integration into product roadmap development.
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market.
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization.
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients.
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Director – Sales and Client Success, Mortgage & Capital Markets

Full-stack Engineer

• Lead technical development of a decision intelligence platform
• Collaborate with product managers and stakeholders
• Coach leaders and engineers
• Ensure success of the software platform
• Participate in prospect/customer technology meetings

Senior Director – Software Engineering

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program.
• Promote adoption of FICO’s latest best-in-class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS.
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs.
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts.
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles.
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives.
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs.
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams.
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities.
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience.
• Showcase new product features from releases and capture client requests for integration into product roadmap development.
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market.
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization.
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients.
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Senior Director – Sales and Client Success, Mortgage & Capital Markets

Implementation Specialist

• Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.
• Lead the highest-complexity, highest-ambiguity engagements end-to-end — spanning architecture, operating model design, and commercial outcomes — and translate complex, cross-functional business objectives into scalable solution architectures that drive fraud reduction, credit risk optimization, customer growth, and regulatory adherence.
• Operate with exceptional autonomy and judgment across FICO's most strategically important and complex customer programs.
• Build deep relationships with VP and executive-level stakeholders, driving consensus across organizational and geographic boundaries.
• Develop and scale repeatable executive engagement patterns, strategic account frameworks, and reference architectures that can be applied across FICO's most important opportunities.
• Influence the roadmap of FICO platforms by shaping investment themes, product direction, and key trade-offs across decisioning, fraud, analytics, and Intelligent Decisions.
• Drive portfolio-level patterns — reusable architectures, playbooks, and operating models — adopted across multiple accounts and geographies.
• Establish yourself as a widely recognized authority both internally and in the broader market, representing FICO at industry forums, customer summits, and executive briefings.
• Own escalation strategy and incident management governance across a portfolio of strategic accounts, ensuring escalation practices are consistent, well-governed, and aligned with FICO's delivery-excellence standards.
• Mentor Principal Customer Engineers, Senior Customer Engineers, and other contributors, actively raising the technical and customer-advisory bar across the broader customer engineering community.

Senior Principal Customer Engineer

Support Engineer

• Provide hands-on support and troubleshooting for on-premise deployments and workloads deployed in the AWS Cloud environment.
• Actively participate as a contributing member of a geographically distributed support team.
• Apply foundational understanding of cloud service delivery models — PaaS, IaaS, and SaaS.
• Use your working knowledge of the AWS platform to assist in diagnosing cloud-related performance, availability, and configuration issues.
• Clear, professional, and empathetic communication with end users, customers, and internal stakeholders.
• Adhere to defined incident management processes, escalation paths, and runbooks to resolve support tickets efficiently.

Technical Support Engineer II – Scores Software Team

Public Relations

• Lead the development and execution of communications and media outreach strategies
• Serve as a primary media contact for business and financial outlets
• Develop and oversee high-quality communications materials
• Partner closely with product, analytics, legal, marketing, and sales teams
• Prepare and support spokespeople for interviews and media engagements
• Monitor media coverage and identify proactive storytelling opportunities
• Track and report on earned media performance

Senior Manager, Communications – Media Relations

Backend Engineer

• Support a diverse set of database platforms including MySQL, Oracle, Couchbase, AWS RDS and Kubernetes EKS cluster in a 24x7 production environment
• Perform capacity planning, database health checks, and performance tuning to ensure high availability and reliability for mission-critical OLTP and decision support systems
• Implement and maintain disaster recovery (DR) and high availability (HA) solutions across multi-region environments
• Monitor and optimize query performance, replication lags, and overall database efficiency through indexing and best practices
• Automate deployment of database changes to support new builds, patches, and hotfix releases using modern DevOps practices
• Design, implement, and manage EKS clusters to support microservices and container-based applications running on Kubernetes

Database Engineer – Associate

Strategy

• Identify opportunities for significant shareholder value creation and recommend practical approaches to realize those opportunities
• Lead strategic projects and initiatives for Software, Scores and FICO corporate across a broad range of areas such as new business opportunities, growth, pricing, cost reduction/efficiency, and organizational restructuring
• Lead, or contribute to, corporate development projects, including acquisitions, divestitures and partnerships. This can include deal strategic assessment, negotiations, post transaction planning and full post-merger integration
• Create broad organizational alignment on key strategic projects and initiatives by leading cross-functional teams of managers and leaders
• Present recommendations to key stakeholders, including senior leaders across the business, to foster broad, consistent understanding, and strategic alignment

Director – Corporate Strategy

Events

• Planning and executing a portfolio of global tradeshows and events designed to differentiate FICO in the marketplace.
• Support global corporate Events and Marketing team on yearlong planning for FICO’s global client conference and internal Sales Kick-off.
• Work with multiple internal stakeholders and external suppliers, using a collaborative approach to identify and execute goals.
• Create and update websites for events as well as online registrations and overall attendee management.
• Ship and track exhibit stands and other materials to and from events.
• Onsite event management where required, including the set up and teardown of event booth at tradeshows.
• Control event equipment and stock by managing the distribution, return and storage of the equipment.

Events Manager – FICO B2B, B2C Scores

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs
• As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience
• Showcase new product features from releases and capture client requests for integration into product roadmap development
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development