Operations Documentation and Process Improvement Specialist
HireRight
eBilling Specialist
Fenwick & West
full-time
Posted on:
Origin: • 🇺🇸 United States • California, District of Columbia, Massachusetts, New York
Visit company websiteSalary
💰 $76,000 - $107,500 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate with Pricing and Billing teams to onboard and maintain client portfolios on eBilling sites, including rate and budget submissions.
- Manage the submission process of billing rates to client platforms, ensuring their acceptance and accuracy of rates between Aderant and client billing platform.
- Manage client deadlines as required for budgets, monthly accruals and billing due dates.
- Work with Client Accounting Team to ensure ebills are prepared accurately and in accordance with client and eBilling vendor requirements.
- Ensure the timely and accurate submission of electronically billed invoices using BillBlast and other web-based eBilling vendor platforms.
- Track the status of submitted invoices and address issues in a timely manner.
- Work with Client Accounting Team and attorneys to resolve short payments, rejections, appeals and resubmissions, as needed.
- Accurately update submission files to ensure compliance with client and/or vendor requirements.
- Prepare appeals for rejected or short-paid invoices, ensuring compliance with each client's specific deadlines.
- Independently troubleshoot and resolve issues or collaborate with the Client Accounting team by providing detailed information for effective resolution.
- Actively monitor eBilling platforms for delays and escalate issues to Client Accounting team.
- Maintain documentation of all non-standard ebilling requirements and update the Client and Matter eBilling Instructions in Aderant and CET data base to ensure they remain current.
- Identify and implement process improvements to enhance the success rate of eBilling submissions.
- Utilize Aderant, BillBlast and eBilling platforms to assist team members with the collections process and reporting.
- Work with Cash Receipts staff to research and resolve misapplied payments, ensuring that unapplied cash/trust balances are kept to a minimum.
- Perform other related duties as assigned.
Requirements
- Strong attention to detail, accuracy and organizational skills.
- Strong analytical and troubleshooting skills.
- Communicate effectively; both verbal and written with attorneys, staff professionals and clients.
- Ability to prioritize multiple tasks efficiently in a fast-paced, deadline-driven environment.
- Strong teamwork skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience with creating and editing LEDES files, preferred.
- 3-5 years of legal billing and/or ebilling experience in a law firm setting.
- Experience with Aderant, Bill Blast or 3E, and familiarity with e-billing sites, i.e. CounselLink, Serengeti, T360, etc., preferred.
- Bachelor’s degree strongly preferred.
