Assistant Concession and Retail Manager

Feld Entertainment

full-time

Posted on: 9/22/2025

Location: 🇺🇸 United States

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JuniorMid-Level

About the role

Assist managing the day-to-day operations and sales team while on traveling tour.
Responsible for equipment maintenance, coordinating logistics, maintaining proper inventory and controls.
Oversee the tour’s inventory and distribution team members and conduct inventory audits.
Train and mentor other staff members and enforce company policies and mitigation procedures.
Ensure concessions, merchandise, and photo equipment are clean, working, displayed, and stored properly; repair and replace equipment.
Coordinate transportation and placement of trailers, vehicles, ice merchandisers, and equipment; ensure safety during load in/out.
Oversee hotel accommodations, room assignments, and policy enforcement for all staff; communicate with housing/hotel staff.
Purchase and order local commodities for venues; verify invoices and manage vendor orders and payments.
Ensure sales locations are set up properly with required electrical, lighting, and sound power.
Oversee sanitation protocols, food handler guidelines, and assist with local agency and venue inspections.
Supervise concourse sales during performances, ensure merchandising standards, uniforms, customer service, and resolve customer concerns.
Coordinate with Tour Safety Coordinator to ensure compliance with mitigation guidelines and document implementation in post engagement reports.
Oversee local or agency vendors, secure appropriate vendor numbers, issue and collect vendor uniforms, and ensure policy compliance.

Associate Degree in Business or equivalent experience.
2+ years of retail/food management.
Valid Driver’s license.
Valid Passport (must be able to travel domestically and internationally).
Familiarity with Microsoft Office software and a variety of computer programs.
Strong interpersonal and organizational skills.
Excellent written and oral communication skills.
Computer skills with working knowledge of Microsoft Office.
Multi-lingual a plus.
The ability to sit and stand for long periods of time, climb stairs, and lift 50lbs.
Ability to communicate on various organizational levels with strong interpersonal and organizational skills.
Ability to work under high pressure and quick deadlines.
Experience in food service (Food Handler or Food Manager Certification a plus).
The ability and willingness to travel domestically and internationally 90-100% of the time.
Given the touring nature of Feld Entertainment’s business, COVID vaccination is strongly encouraged for successful candidates.
If visiting a jurisdiction that requires vaccination, proof of vaccination in accordance with relevant international law should be submitted at least six weeks prior to the start of the tour.