Technical Support Analyst
Beyond
AWSAzureGoogle Cloud PlatformJavaScriptPythonSQL
Job Level
JuniorMid-Level
Tech Stack
ApacheCassandraCloudDNSDockerJ2EEJavaRabbitMQSOAPSQLUnix
About the role
- Serve as front line contact for our external customers by resolving pre-production and post production technical issues
- Act as a technical expert on Feedzai products, demonstrating leadership and working independently to resolve complex technical problems and escalate to development when needed
- Resolve technical issues related to product and infrastructure in a 24x7 environment
- Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements; work closely with Engineering and Customer Success to implement enhancements
- Occasionally work on internal bugs and supporting tools
- Support clients across the product lifecycle, collaborating with product, account management, and customer success teams
- Own customer issues end-to-end to ensure resolution and Customer Delight
Requirements
- Bachelor’s Degree in Computer Science or a related field
- 2+ years of java application support experience
- At least 1 year of Client-facing experience, preferably in a 24X7 environment, with on-call duties
- HTTP, REST APIs and JSON
- Basic networking knowledge to debug network issues (e.g. DNS)
- Unix, Log processing/log analysis
- Knowledge of database management (i.e., SQL)
- Familiarity with technologies like: Java Script, J2EE (using Tomcat and/or Websphere), Web Services (SOAP, XML), Configuring web servers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases
- Excellent written and verbal communication skills in English and Portuguese
- Ability to work autonomously in a fast-paced environment
- (Added Plus) Understanding or experience with Cassandra databases (cqlsh)
- (Added Plus) Experience with container platforms such as Docker
- (Added Plus) Knowledge of messaging systems (RabbitMQ, ActiveMQ, ZeroMQ)
- (Added Plus) Previous experience with data science (machine learning, modeling, algorithms)
- (Added Plus) Fluent in a second language, preferably one of the following: French, German, or Spanish
