Feedzai

Manager

• Be the focal point of the Region in terms of Onboarding and Activating Clients;
• Ensure Client’s activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio;
• Manage the team of Project Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing;
• Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process;
• Work collaboratively with other internal teams: Product Management, Product Engineering, Account Management, Finance, Customer Support, Pre-Sales & Sales;
• Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom;
• Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team;
• Execute strategic improvements to reduce onboarding effort and accelerate time to value;
• Primary point of contact for all client escalations in the region;
• Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region;
• Represent the interests of the team, recognizing that a happy team delivers;
• Gather, consolidate, prepare, and present metrics and program updates to senior leadership;
• Develop and maintain relationships with delivery partners;

Regional Delivery Senior Manager