Federal Trade Commission

Content Manager

• Oversee and edit content and layouts to ensure compliance, accuracy, and readiness for submission.
• Guide the creative team through the revision process, interpreting and implementing feedback from MLR reviewers and clients.
• Oversee MLR feedback tracking to ensure clarity and alignment with established precedents across entire brands.
• Collaborate with brand, creative, and regulatory teams to keep projects moving efficiently through the review process.
• In collaboration with MLR Operations Managers, identify process bottlenecks and drive solutions to improve workflow and turnaround times.
• Support, mentor, and train MLR content team members, sharing best practices and exemplifying high standards.

Freelance Senior MLR Content Manager

Product Designer

• Define and champion customer experience vision, UX principles, and strategic frameworks across brand-level engagements, ensuring experiences balance user needs, business goals, medical accuracy, regulatory requirements, and measurable value.
• Plan, conduct, and/or moderate qualitative and quantitative user research and usability testing, then translate findings, analytics, customer insights, and stakeholder input into clear recommendations and client-ready reports.
• Guide customer journey mapping, ecosystem planning, omnichannel experience mapping, information architecture, and experience architecture across digital and connected touchpoints.
• Develop sitemaps, user flows, personas, page schematics, level-two interaction design, wireframes, prototypes, and form/tool flows for HCP, patient, caregiver, and consumer experiences.
• Write and review functional annotations, functional requirements, URL matrices, responsive behavior notes, interaction rules, staging review notes, and development-ready UX specifications.
• Move insights out of decks and into delivery by translating recommendations into wireframes, design guidance, prototypes, annotations, buildable requirements, and downstream QA criteria.
• Identify friction points, improve navigation systems, optimize journeys, and champion accessibility, inclusive design, and equitable experiences across digital and omnichannel ecosystems.
• Guide creative teams in implementing wireframes and interaction models into polished experiences, offering light visual design, intelligent interaction design, service design, scalable design system, and component guidance where needed.
• Collaborate with in-house, third-party, and client-side development teams to clarify requirements, resolve implementation questions, maintain UX fidelity, and QC staging work for functionality, usability, responsive behavior, ISI/safety handling, overlays, CTAs, forms, links, and user flow integrity.
• Provide strategic guidance for information architecture, semantic page structure, content hierarchy, page intent, SEO/GEO, and experience patterns that support both human users and emerging AI/search behaviors.
• Partner closely with strategy, research, medical, creative, regulatory, analytics, technology, account, project management, media, and client stakeholders; lead workshops, working sessions, executive presentations, and client walkthroughs that create alignment and drive action.
• Mentor UX/CX talent, establish best practices and frameworks, identify opportunities to expand client relationships, and help shape agency thinking around customer experience, healthcare innovation, AI, and emerging technologies.
• Autonomously manage UX workstreams for up to nine active or intermittently active clients, balancing strategic rigor with timelines, launch risk, review cycles, and production realities.

Freelance VP Experience Strategy – UX

Medical Director

• Work with the Medical and Scientific Services team to:
• Develop strategies and service lines to support medical communications and scientific exchange with Key Opinion Leaders and HCPs.
• Plan and lead presentations and meetings with all prospective clients and complete any RFPs and proposals; lead follow up to close business
• Support current clients and identify new clients in this field, leveraging knowledge of Medical Affairs and field-deployed scientific liaisons (MSLs/CSLs/TLLs etc.)
• Build mutually beneficial business relationships with clients in order to optimize growth and client satisfaction
• Actively lead and provide strategic support and guidance to all teams as relevant
• Guide the overall cadence of the medical and scientific team to drive OHMC forward
• Manage client relationships in coordination with internal teams
• Supervise members of scientific team on existing and new business opportunities
• Represent the broader medical team and serve as subject matter expert in areas of your experience, including development and delivery of proposals/pitches and strategy into program execution
• Remain abreast of new industry/healthcare directions and trends to identify opportunities and challenges for clients

SVP Medical Director

• Lead and develop content, including data analysis, for a range of complex projects with minimal review/direction
• Work with teams on budgets and proposal review
• Develop understanding of forecasting and staffing tools
• Incorporate strategic concepts into projects Independently and accurately, and train junior team members to do so
• Drive and contribute to client strategies
• Independently lead written and verbal client communications
• Build and manage collaborative relationships with clients
• Participate and lead off-site and remote meetings
• Assist other Associate Directors and team members with project prioritization
• Identify and communicate important updates and medical-regulatory milestones to team and recommend new business opportunities
• Lead internal training sessions as appropriate
• Develop understanding of agency capabilities and identify opportunities to cross-sell scientific services

Associate Medical Director

• Lead multi-channel, multi-brand accounts and clients, demonstrating strong business acumen and informed decision making to achieve pull through on initiatives
• Oversee content development and supervise scientific team members
• Contribute to scope creation and provide feedback on scientific components of budget development
• Collaborate with Client Services on forecasting and resource planning
• Ensure scientific teams are staffed appropriately
• Serve as scientific lead on multiple accounts, providing strategic direction and demonstrating consistent leadership and management
• Demonstrate deep understanding of assigned therapeutic categories and strategic needs of associated stakeholders
• Proven ability to develop a rigorous strategic plan that will achieve the clients’ goals
• Build, manage and grow strong client relationships, identifying opportunities for innovation, especially through digital channels
• Moderate and facilitate effective, productive client discussions as the senior on-site agency representative
• Represent agency positively to clients, employment candidates and other critical stakeholders
• Work with Client Services partner to plan for team organization and project execution in line with timelines and budget
• Provide routine, proactive feedback on client satisfaction, including suggestions for improvement to Senior Management
• Lead Scientific Services departmental initiatives designed to foster creativity and innovation
• Demonstrate effective and efficient time and project-management and financial skills across multiple accounts and various business needs
• Proactively manage Scientific Services team and individual performance, including training and development of junior scientists
• Leverage understanding of agency capabilities and business/industry environments to target and act on new business opportunities
• Lead business development initiatives

Freelance Senior MLR Content Manager

Freelance VP Experience Strategy – UX

SVP Medical Director

Associate Medical Director

VP – Medical Director