Federal Trade Commission

Administrative Assistant

• Serve as the primary liaison between the Guayaquil office and global teams.
• Lead and develop local administrative staff; oversee office logistics, facilities, and vendor performance.
• Manage vendor relationships (contracts, SLAs, invoicing) and coordinate with Finance/Legal as needed.
• Own the annual office budget: planning, forecasting, approvals, and monthly reporting.
• Maintain workspace standards, safety protocols, and office policies, coordinate IT and workspace resources.
• Plan and execute office events, executive visits, and team offsites; support travel coordination when needed.
• Drive continuous improvement initiatives to streamline administrative workflows and operational efficiency.
• Act as the local HR representative for Ecuador-based employees, serving as a trusted point of contact.
• Ensure compliance with Ecuadorian employment laws and regulations, coordinate with legal counsel on employment contracts and regulatory matters.
• Align local HR practices with U.S. company standards to deliver a consistent employee experience.
• Review and update benefits programs annually; manage vendor renewals and employee communications.
• Develop and maintain the employee handbook, policies, and SOPs.
• Partner on recruitment: job postings, candidate screening, interviewing, offers, and onboarding.
• Design and implement onboarding programs that accelerate productivity and cultural integration.
• Support employee relations, performance processes, training, and organizational development initiatives.
• Maintain accurate HR records/HRIS, confidential files, and data integrity; liaise with Payroll/Finance where applicable.
• Prepare HR and compliance reports; support audits (MDT/Labor Inspection, IESS, internal/external).

People Operations Manager

Designer

• Responsible for project work, as assigned by the team leadership
• Participates in design development with the client and team, through various means of communication and delivery.

Design Intern

• Responsible for project work, as assigned by the team leadership, in various phases of the project.
• Participates in design development with the client and team, through various means of communication and delivery.

• Explore the connection between design and wellness, with the goal of communicating the value of good design to a general audience.

Design and Wellness Summer Fellowship

Analyst

• support day-to-day operational IT support for Clearway Health, including employee onboarding and offboarding, application access provisioning, and troubleshooting hardware, software, and access issues
• co-owns the execution and consistency of service desk workflows and provides Tier 1 support for internal systems and approved external client-facing applications routed through Customer Success and internal workflows
• ensuring reliable service delivery, strong employee experience, and efficient use of engineering resources
• Execute end-to-end employee onboarding, including account provisioning, device preparation, application access, and coordination with hiring managers
• Perform secure and timely employee offboarding, including access revocation, device recovery, and asset tracking
• Fulfill and manage application access requests using standardized provisioning workflows and approval processes
• Provide Tier 1 troubleshooting for hardware, software, and access issues across laptops, mobile devices, and enterprise applications
• Serve as first-line support for approved external client-facing applications routed through Customer Success
• Escalate complex technical issues to IT, engineering or infrastructure teams and coordinate resolution
• Maintain accurate documentation for onboarding/offboarding procedures, troubleshooting runbooks, and knowledge base articles
• Track and manage IT assets, inventory, and service desk tickets within the ticketing platform
• Communicate clearly with end users and stakeholders regarding ticket status, timelines, and resolutions
• Identify opportunities to improve service desk processes, automation, and operational efficiency

Service Desk Analyst

Data Analyst

• support the preparation, validation, and submission of medication delivery data
• monitor incoming client data
• perform quality checks
• identify and escalate data issues
• collaborate with Data Director and Data Engineering team

Operations

• Oversee strategic design, development, and operational execution of pharmacy programs
• Lead and manage on-site pharmacy builds and launch teams
• Ensure pharmacy designs align with regulatory requirements
• Guide teams through go-live and operational ownership
• Support client-facing teams in managing relationships with health-system partners
• Lead, oversee, and develop the accreditation team
• Conduct on-site operational assessments
• Partner closely with the Director of Client Analytics

Director, Pharmacy Operations – Accreditation

Account Executive

• Take charge of the entire sales cycle, from the initial engagement to the successful closure of contracts.
• Facilitate the smooth transition of clients from closed sales to implementation.
• Formulate and execute a regional sales strategy aimed at expanding market share partnerships for Clearway Health.
• Foster and manage relationships with consultants, channel partners, and other key contacts within health systems to continually bolster the sales pipeline.

People Operations Manager

Design Intern

Design Intern

Design and Wellness Summer Fellowship

Service Desk Analyst

Data Analyst

Director, Pharmacy Operations – Accreditation

Enterprise Sales Executive