Federal City Recovery Services - DC

Customer Support

• Take inbound and outbound calls from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

Customer Service Representative

QA Engineer

• Troubleshoot and provide technical problem resolution for software and hardware used by our clients via phone, email, and remote desktop connection
• Participate in the on-call rotation shared between the other technicians, providing the same level of support to our client’s after hours
• Provide internal helpdesk support throughout all departments which may include installing/uninstalling software, replacing hardware, virus/malware prevention and removal, general VoIP and network maintenance
• User account administration, including setting up Active Directory accounts, user mailboxes, distribution groups, and resetting passwords
• Review open issues on a daily basis via helpdesk ticketing system, updating team members, management, and clients on the status of their cases, ensuring timely entry, updating, and closure of all tickets
• Establish effective lines of communication with other Paramount teams and management to ensure client cases that require immediate attention are resolved
• Maintain a calm and professional demeanor at all times, even with the occasional challenging client
• Create and maintain process and troubleshooting documentation.

IT Help Desk Technician, Software Quality Assurance Tester

Full-stack Engineer

• Develop and maintain web applications with a focus on performance, security, and scalability.
• Collaborate with cross-functional teams to design, develop, and enhance features.
• Work on both front-end and back-end development, ensuring a seamless user experience.
• Troubleshoot and optimize existing applications for better efficiency.
• Stay up to date with best practices and emerging technologies in full-stack development.

Customer Service Representative

IT Help Desk Technician, Software Quality Assurance Tester

Customer Service Representative

Senior Full Stack Developer