Federal City Recovery Services - DC

Infrastructure Engineer

• Help lead Paramount’s strategic transition from a fully on-premises footprint to a hybrid footprint with AWS.
• Partner directly with the VP of Technology to co-develop cloud strategy.
• Own the creation of the cloud architecture and migration pipeline.
• Collaborate with On-Premises Systems Engineer to transition workloads into a modern environment.
• Ensure infrastructure is configured and maintained to meet high availability, security, and performance requirements.
• Lead the design and execution of workload migration strategies.

Hybrid Infrastructure Engineer, Cloud Migration Lead

Customer Support

• Take inbound and outbound calls from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

Customer Service Representative

• Process emails and take inbound texts/chats from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain and process options regarding upgrading, downgrading, or canceling memberships
• Document customer interaction with our in-house software

Hybrid Infrastructure Engineer, Cloud Migration Lead

Customer Service Representative

Online Customer Service Representative

Customer Service Representative