Customer Service Representative

Federal City Recovery Services - DC

Customer Service Representative helping gym members with inquiries through calls. Managing upgrades, downgrades, and cancellations while documenting interactions.

Posted 7/7/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $12 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a call center environment. Proficient in managing customer inquiries and updating information accurately using in-house software.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsBasic Computer SkillsCall Center ExperienceTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Interaction DocumentationBilling Information UpdatesMembership ManagementTyping Skills

Soft Skills

Positive AttitudeWillingness to Learn

Tools & Technologies

In-House Software

Industry Keywords

Call CenterCustomer QuestionsInbound CallsOutbound CallsMembership UpgradingMembership DowngradingMembership Cancellation

About the role

Key responsibilities & impact

Take inbound and outbound calls from members of our clients’ gyms
Respond to customer questions in accurate and timely manner following established policies
Explain options regarding upgrading, downgrading, or canceling memberships
Update billing and personal information per customer request
Document customer interaction with our in-house software

Requirements

What you’ll need

Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
Positive attitude and excellent communication skills
Team player with willingness to learn and grow
Basic computer and typing skills
1+ year experience in call center customer service environment (preferred)
Willing to work 10:30am - 7pm Mountain Time or 3-7pm start date of 8/3/2026
Training will be for the first 3 weeks and will be during the hours of 8am - 3pm.

Benefits

Comp & perks

$12 per hour base pay plus bonuses (averages to be $17-21 per hour)
401(k) with company match
Medical, Dental, life and vision
Paid holidays
Paid vacation
Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!