Customer Service Representative

Federal City Recovery Services - DC

Customer Service Representative handling calls for gym memberships and assisting clients with inquiries. Working from home or in-office options available to support customer service operations.

Posted 6/12/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJunior💰 $12 - $23 per hourWebsite

About the role

Key responsibilities & impact

Take inbound and outbound calls from members of our clients’ gyms
Respond to customer questions in accurate and timely manner following established policies
Explain options regarding upgrading, downgrading, or canceling memberships
Update billing and personal information per customer request
Document customer interaction with our in-house software

Requirements

What you’ll need

Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
Positive attitude and excellent communication skills
Team player with willingness to learn and grow
Basic computer and typing skills
1+ year experience in call center customer service environment (preferred)
Willing to work 10:30am - 7pm Mountain Time or 3-7pm start date of 7/6/2026
Training will be for the first 3 weeks and will be during the hours of 8am - 3pm.

Benefits

Comp & perks

$12 per hour base pay plus bonuses (averages to be $17-21 per hour)
401(k) with company match
Medical, Dental, life and vision
Paid holidays
Paid vacation
Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skillstyping skillscustomer service experience

Soft Skills

positive attitudeexcellent communication skillsteam playerwillingness to learnwillingness to grow