Online Customer Service Representative

Federal City Recovery Services - DC

Online Customer Service Representative for Paramount Acceptance managing customer inquiries in the health and fitness industry. Handling emails, texts, and chats to assist gym members.

Posted 6/12/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJunior💰 $12 - $20 per hourWebsite

About the role

Key responsibilities & impact

Process emails and take inbound texts/chats from members of our clients’ gyms
Respond to customer questions in accurate and timely manner following established policies
Explain and process options regarding upgrading, downgrading, or canceling memberships
Document customer interaction with our in-house software

Requirements

What you’ll need

Must commit to set schedule with minimum of 40 hours per week (Monday through Friday)
Positive attitude and excellent communication skills
Team player with willingness to learn and grow
Basic computer and typing skills
1+ year experience in call center customer service environment (preferred)

Benefits

Comp & perks

$12 per hour base pay plus bonuses (averages to be $14-$19.50 per hour)
401(k) with company match
Medical, Dental, life and vision
Paid holidays
Paid vacation
Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skillstyping skillscustomer service

Soft Skills

positive attitudeexcellent communication skillsteam playerwillingness to learnwillingness to grow