Favor Delivery

Account Manager

• Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
• Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization
• Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners
• Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners
• Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor
• Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services
• Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations
• Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
• Consistently achieve monthly, quarterly, and yearly goals
• Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants
• Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Key Account Manager I

Full-stack Engineer

• Assist in research and fact-finding to develop or modify applications.
• Participate in the planning and execution of development projects.
• Mentor less experienced engineers and help organize squad members around project goals.
• Partner with cross-functional technology teams to integrate solutions.
• Fix bugs and perform updates to the code base while working closely with team members across Product, Design, and Engineering teams.
• Responsible for all phases of development, testing, and deployment of native iOS applications.

Key Account Manager I

Senior Software Engineer, iOS