Fastly

Cloud Engineer

• Act as the resident Fastly architect for assigned customers; represent and champion the customer’s needs within Fastly.
• Develop technical relationships with customers to build deep understanding of their team, infrastructure, plans, and problems.
• Post-sales implementation of Fastly products (logging endpoints, image optimization, VCL coding) and document customer configurations for troubleshooting and engagement.
• Investigate and recommend improvements to customers' implementation and utilization of Fastly’s technology stack.
• Identify opportunities to introduce new Fastly products that complement customer needs.
• Partner internally to create customer strategies and assist with support requests or problems for assigned customers.
• Participate in regularly scheduled customer meetings on-site and via video/phone, including cadence calls and Quarterly Business Reviews.
• Track and report on the health of customer accounts, providing regular updates to Client Services leadership.

Senior Cloud Engineer

Sales Engineer

• Support a team of sales, account management and partnership colleagues throughout the opportunity lifecycle
• Be the technical expert on Fastly products, understand Fastly’s differentiators and win against our competitor’s products and services.
• Work remotely as well as face to face with customers; Fastly utilises Slack, Zoom, Jira, GSuite, Confluence, GitHub and SFDC as well as a number of sales and marketing applications.
• Keep your technical skills current and report on applicable new technology and technology-related trends, build demos and run your own lab environment.
• Represent Fastly at events and support the marketing team as a technical Subject Matter Expert; take part in online events and conferences
• Travel occasionally within the region. Travel to the USA and Europe may be required for some events.

Senior Sales Engineer

Security Engineer

Fastly is looking for a Technical Account Manager focused on Fastly Security products in North America. Our Technical Account Managers focus on delivering strategic technical initiatives for our customers in coordination with our Security Solutions teams. As a TAM, you will be collaborating with Product Management, Engineering, Support, and Security Research teams to help some of our biggest clients.
Own the Technical relationship with assigned accounts on an ongoing basis
Understand the customer’s security strategy and advise on how Fastly’s security products can help customers achieve their security goals
Focus on ensuring customers are successful with Fastly’s security products, from implementation through to ongoing usage
Manage project status in our project management tools
Work on internal PS projects as assigned
Provide training to customers

Security Technical Account Manager - US Remote - EST or CT

DevOps Engineer

• Build, operate, and maintain the continually growing global network footprint of Fastly’s Edge Cloud Platform
• Response to significant traffic incidents and lead network incidents, resolving edge cases and failure scenarios with your expertise in IP routing, particularly BGP
• Innovate new methods for monitoring network performance, focusing on the end-user experience, and proactively address potential issues
• Partner in the development and iteration of tools and automation systems that improve how we operate and build the network
• Continual deep-dive of performance-based analytics and close involvement with partner teams to maintain a performant global network
• Advocate for the operational stability of the network by identifying opportunities and partnering with engineering teams to shape their roadmaps and software solutions
• Mentor team members on the complexities of global routing, especially in an anycast-heavy environment

Senior Site Reliability Engineer - Network Operations (Remote)

Support Engineer

• Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
• We're building a more trustworthy Internet. Come join us.
• Diagnose and debug customer issues with technical curiosity.
• Manage and debug customer CDN configurations over email and chat.
• Communicate customer needs with the engineering, product and sales teams.
• Contribute to our customer-facing and internal-facing documentation, when necessary
• Contribute to the processes and policies that scale our support organization as we grow

Senior Cloud Engineer

Senior Sales Engineer

Security Technical Account Manager - US Remote - EST or CT

Senior Site Reliability Engineer - Network Operations (Remote)

Customer Support Engineer - East Coast or West Coast Remote