Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Customer Support Engineer - East Coast or West Coast Remote
Fastly
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $100,000 per year
Job Level
JuniorMid-Level
Tech Stack
ApacheCloudDNSNGINXOpen Source
About the role
- Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
- We're building a more trustworthy Internet. Come join us.
- Diagnose and debug customer issues with technical curiosity.
- Manage and debug customer CDN configurations over email and chat.
- Communicate customer needs with the engineering, product and sales teams.
- Contribute to our customer-facing and internal-facing documentation, when necessary
- Contribute to the processes and policies that scale our support organization as we grow
Requirements
- Recommended minimum of 2+ years of experience in customer support or sysadmin role
- Strong written communication skills and analytical skills with experience supporting customers via email, chat, ticketing system or phone
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Ability to debug connections using cURL, MTRs/traceroute, nc or other network diagnostic tools
- Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
- Understanding of HTTP/s Request/Response Cycle TCP, TLS, DNS, Apache, NGINX
- BA/BS degree or equivalent experience, major in engineering, computer science, or MIS a plus
- Experience with Varnish, Varnish Configuration Language
- Experience in the CDN or cloud computing industries
