Fastly

Customer Support Engineer - East Coast or West Coast Remote

Fastly

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $72,000 - $100,000 per year

Job Level

JuniorMid-Level

Tech Stack

ApacheCloudDNSNGINXOpen Source

About the role

  • Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
  • We're building a more trustworthy Internet. Come join us.
  • Diagnose and debug customer issues with technical curiosity.
  • Manage and debug customer CDN configurations over email and chat.
  • Communicate customer needs with the engineering, product and sales teams.
  • Contribute to our customer-facing and internal-facing documentation, when necessary
  • Contribute to the processes and policies that scale our support organization as we grow

Requirements

  • Recommended minimum of 2+ years of experience in customer support or sysadmin role
  • Strong written communication skills and analytical skills with experience supporting customers via email, chat, ticketing system or phone
  • Demonstrated understanding of one or more programming languages
  • Demonstrated understanding of *nix environment
  • Ability to debug connections using cURL, MTRs/traceroute, nc or other network diagnostic tools
  • Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
  • Understanding of HTTP/s Request/Response Cycle TCP, TLS, DNS, Apache, NGINX
  • BA/BS degree or equivalent experience, major in engineering, computer science, or MIS a plus
  • Experience with Varnish, Varnish Configuration Language
  • Experience in the CDN or cloud computing industries