Farmers Insurance

Attorney

• Litigates moderate to high complexity and exposure cases and/or cases involving unique legal or procedural issues and performs duties necessary from intake to trial and/or settlement
• Acts as the lead attorney at hearings, conferences, interviews, mediations, arbitrations, and/or trials
• Develops strategies and arguments to thoroughly prepare for trial
• Utilizes knowledge of legal precedents to analyze the probable outcomes of a case
• Identifies the strengths and weaknesses of approaches to a case
• Performs or ensures completion of any other tasks or duties necessary for the proper representation of clients
• Consults with Claims Executive team and renders legal strategy recommendations regarding the legal aspects of the handling of personal injury claims
• Provides guidance to ensure compliance with regulatory requirements and industry standards
• Interprets applicable industry laws, rulings and regulations
• Functionally supervises attorneys who are assisting in the handling of cases as development opportunities
• Provides guidance and mentorship with the autonomy to learn

Senior Insurance Defense Trial Attorney

Legal Assistant

• Maintains schedules and calendar for assigned attorney(s)
• Composes a variety of correspondence, pleadings and various legal forms
• Coordinates time and location of multi-party appearances, including depositions, arbitrations, mediations, Independent Medical Exams (IME’s) meetings and site inspections
• Answers telephone calls, emails and handles client inquiries
• Receives and processes incoming mail
• Contacts clients, witnesses, court reporters, interpreters, claims personnel, and others to confirm scheduled appearances as instructed by assigned attorney(s)
• Maintains a thorough knowledge and keeps up-to-date with court rules and legal deadlines

Director

• Collaborates in the development and execution of strategic business plans for Foremost and Bristol West products in the independent agency channel for assigned states.
• Drives the execution of state distribution strategies, ensuring alignment with product and underwriting partners.
• Directs the overall state team strategy to achieve profitable growth across product lines.
• Leads the recruitment, development, training, and coaching of field sales staff.
• Develops and implements short-, mid-, and long-term objectives, strategies, and action plans.
• Supports the development of Territory Managers and agency growth plans.
• Manages performance of direct reports.
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force.
• Plans, directs, and coordinates all sales-related activities to achieve revenue goals.
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth.
• Identifies target markets and directs efforts in training, sales, marketing support, and research.
• Acts as an advocate by recommending new products, services, and field initiatives.
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners.
• Serves as a communication bridge between Foremost and other internal and external groups.
• Collaborates with marketing and training teams to develop educational materials and strategies.
• Responsible for the initiation, positioning, and distribution of products and product enhancements.
• Implements rate and product changes while ensuring successful communication and training.
• Assesses industry trends to identify new opportunities and implement them effectively.
• Use quantitative knowledge to influence future products and rate changes.
• Coordinates field-facing activities, programs, and promotions to align with business objectives.
• Performs other duties as assigned while contributing to the overall success of the zone and organization.
• Reviews quarterly updates on regional objectives and makes necessary revisions to achieve goals.
• Evaluates and develops field sales force objectives and plans to ensure the achievement of sales goals.
• Tracks and reports progress of sales programs and contests to business unit management.
• Stays informed of competitive, legislative, and regulatory activity within assigned states.
• Ensures understanding and implementation of technology in the sales process to maximize effectiveness.

Zone Director

Customer Support

• Responds to inbound telephone inquiries in a Claims Contact Center
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
• Provide customers with an explanation of the claim process
• May authorize services such as road side assistance and rental cars
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
• Ensures all customer interactions are clearly and accurately documented in the claim file
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Customer Service Associate

Account Executive

• Respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers
• Consult with customers to understand their needs, and selling products which best fit the customer’s needs
• Make outbound calls to optimize sales potential
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Licensed Inbound Sales Consultant

• Assists internal and external customers with moderately complex issues related to insurance matters.
• Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements.
• Communicates with customers via multiple channels while navigating multiple systems and platforms.
• Receives and responds to inquiries related to insurance matters.
• Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluates and interprets policy information within prescribed authority limits.
• Accesses account information and communicates while working in multiple systems.
• Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Documents customer interactions and outcomes thoroughly in system.
• Escalates unresolved issues requiring advanced support for further resolution.
• Builds knowledge and acumen through self-directed learning.
• Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Helps maintain department knowledge resources to keep them current.
• Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
• May work with external vendors to further address customer needs.

Customer Care Representative – Business Insurance

• Responsible for developing and executing distribution strategies for the independent agency channel in assigned states with Regional Field Executive alignment
• Collaborates cross-functionally across teams to create and implement state-level strategies that meet short- and long-term financial goals
• Aligns and drives strategic business plans, recruits, coaches and develops field sales staff, manages budgets, and ensures the profitable growth of all product lines
• Performs work independently while applying knowledge of key business factors to maximize team and department performance.
• Drives the execution of state distribution strategies, ensuring alignment with product and underwriting partners
• Directs the overall state team strategy to achieve profitable growth across product lines
• Leads the recruitment, development, training, and coaching of field sales staff
• Develops and implements short-, mid-, and long-term objectives, strategies, and action plans
• Supports the development of Territory Managers and agency growth plans
• Manages performance of direct reports
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force
• Plans, directs, and coordinates all sales-related activities to achieve revenue goals
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth
• Identifies target markets and directs efforts in training, sales, marketing support, and research
• Acts as an advocate by recommending new products, services, and field initiatives
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners
• Serves as a communication bridge between Foremost and other internal and external groups
• Collaborates with marketing and training teams to develop educational materials and strategies
• Responsible for the initiation, positioning, and distribution of products and product enhancements
• Implements rate and product changes while ensuring successful communication and training
• Assesses industry trends to identify new opportunities and implement them effectively
• Coordinates field-facing activities, programs, and promotions to align with business objectives
• Reviews quarterly updates on regional objectives and makes necessary revisions to achieve goals
• Tracks and reports progress of sales programs and contests to business unit management
• Stays informed of competitive, legislative, and regulatory activity within assigned states
• Ensures understanding and implementation of technology in the sales process to maximize effectiveness.

Distribution Zone Director

Manager

• Generate new business through a mix of inbound and outbound sales activities, including phone, text, email, and virtual outreach
• Conduct cold and warm calling to prospective customers, referral sources, and prior leads to build a consistent sales pipeline
• Follow up promptly on incoming leads, web inquiries, and walk-in prospects to identify coverage needs and close opportunities
• Build relationships within the community by attending local events, networking, and developing partnerships that create referral opportunities
• Meet with customers in person, by phone, or virtually to review their current coverage and provide tailored insurance solutions
• Educate clients on coverage options, risk exposures, and protection strategies to help them make informed decisions
• Deliver a high level of service by handling policy changes, questions, renewals, and claims support, ensuring a strong customer experience
• Identify cross-sell and upsell opportunities within the existing book of business to increase account value and retention
• Maintain accurate activity, pipeline, and customer records within agency systems and CRM tools
• Stay current on Farmers products, underwriting guidelines, coverage options, and promotions to confidently present solutions and remain competitive
• Support agency growth goals by consistently meeting or exceeding production and activity targets
• Collaborate with the agency team to improve processes, share best practices, and contribute to a positive, performance-driven environment