Farmers Insurance

Product Analyst

• Performs data analysis supporting growth and profitability in a region, or part of a region
• Performs detailed analysis of product, pricing, and growth at a countrywide, regional, and state level
• Analysis includes marketplace dynamics, competitive analysis, pricing segmentation, and line and segment level analysis within assigned scope and support from leader
• Gathers and manipulates data and information to analyze and work on moderately scoped issues, recommending actions to achieve business goals
• Collaborates with business partners to understand desired business outcomes and offers product perspective and expertise
• Completes and maintains competitive and marketplan analysis within limited region or part of a region and support from leader
• Provides recommendations using analysis and interpretation of rates, data, and trends to assigned projects
• Creates and maintains a collaborative relationship with field partners who support local strategies
• Performs other duties as assigned.

Business Insurance Product Analyst

Account Executive

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Inbound Sales Consultant

• Respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers.
• Consult with customers to understand their needs, and selling those products which best fit the customer’s needs.
• Make outbound calls to optimize sales potential.
• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls.
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option.
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities.
• Navigate multiple computer systems while seamlessly interacting with the customer.

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Build knowledge and acumen through self-directed learning
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
• Help maintain department knowledge resources to keep them current
• Actively listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and make recommendations to leadership
• Partner with various departments including Policy Support, Claims, and Underwriting to respond to customer inquiries
• May work with external vendors to further address customer needs
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Customer Care Representative – Producer/Agent P&C Required

Data Scientist

• Develops highly complex value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives of advanced complexity
• Collaborates with cross-functional teams to identify and establish analytics requirements
• Creates detailed documentation and business plans that address stakeholder needs
• Liaises between IT, data science/R&D teams and Product Management for analytics models and data solutions
• Develops and implements expert level enterprise-wide data integration strategies
• Continuously works to improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines
• Mentors, advises, coaches, and provides leadership to ensure solutions are properly implemented
• Manages data from multiple sources and uses project management skills to complete highly complex projects

Director of Product Analytics

• Delivery of exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communication with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Assisting internal and external customers with moderately complex issues related to insurance matters
• Documenting customer interactions and outcomes thoroughly in the system
• Escalating unresolved issues requiring advanced support for further resolution
• Staying informed about underwriting and policy guidelines and other updates including compliance and legal requirements
• Recognizing opportunities for process improvement and making recommendations to leadership

Customer Care Representative

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in system
• Recognize opportunities for process improvement and makes recommendations to leadership

Insurance

• Leads competitor analysis to inform product strategies.
• Evaluates models, rating variables, and market segments to recommend strategic adjustments that improve competitive positioning.
• Analyzes competitor earning reports, market positioning, and countrywide rating curves to guide product development and rate strategies.
• Leverages insights from market analysis, customer feedback, and benchmarking to drive product initiatives and pricing decisions.
• Accountable for achieving/exceeding profit and growth targets in assigned geography.
• Develops strategic vision and supporting roadmap that will profitably expand market share within assigned geography.
• Collaborates with cross-functional teams to design and implement product strategies and operating standards that facilitate profitable growth.
• Uses broad business knowledge to contribute to strategic planning for rating approaches, rating variables, and performance metrics.
• Optimizes rating structures by analyzing losses, coverage types, and industry trends.
• Performs advanced trend analyses such as retention analysis and new money trends to support product planning and inform decisions.
• Leads P&L driven projects to adjust rating factors, refine pricing models, and enhance profitability through targeted rating initiatives.
• Monitors performance and communicates product, pricing, underwriting philosophies, strategies, and financial results to internal/external partners, leadership, as well as team members.
• Tracks product performance metrics to identify trends, ensure compliance, and assess alignment with business objectives.
• Prepares reports for stakeholders and senior leadership.
• Maintains systems to monitor financial results, product outcomes, and post-project performance.
• Leverages data to deliver actionable insights and recommendations.
• Guides and supervises efforts of direct reports to execute product line strategies aligned with business objectives.

Business Insurance Product Director

• Utilizes specialized knowledge and experience to apply advanced analytics and modeling to improve business results
• Leverages unique customer information and behavioral data to influence strategic business decisions while using complex, innovative analytics, multi-variate models, machine learning and data mining technologies
• Assists in and leads complex, cross-functional projects operationalizing business decisions
• Works independently receiving guidance in only the most complex situations
• The role mentors, coaches, and trains less experienced team members and supervises direct reports who are individual contributors

Senior Data Science Manager – Marketing

• Responsible for obtaining and evaluating information that supports revenue growth and profitability.
• Analyzes information using data correlation, and statistical analysis.
• Modifies computer programs to extract information from company databases.
• Prepares state indications and other analyses of loss experience, retention, and expense data.
• Responsible for development of data and information structure.
• Performs primary field research, including customer, distribution, competitor, insurance department, and market surveys.
• Identifies market segments and develops specialized pricing approaches.
• Measures and monitors performance of states, initiatives, and identified segments.
• Facilitates through other parts of the organization to accomplish results.
• Performs other duties as assigned.

Product Analyst I, II

Business Analyst

• Partners with business teams to design and implement moderately complex data-centric and value-added systems and solutions that enable business outcomes.
• Develops moderately complex value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives of moderate complexity.
• Collaborates with cross-functional teams to identify and establish analytics requirements.
• Creates detailed documentation and business plans that address stakeholder needs.
• Liaises between IT and Product Management for data solutions.
• Develops and implements moderately complex enterprise-wide data integration strategies that utilize various data-marts and data warehouse applications to enhance reporting.
• Continuously works to improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines.
• Manages data from multiple sources and uses project management skills to complete moderately complex projects with minimal coaching and guidance.

Data Product Owner – Business Solutions Analyst

Inside Sales

• Manages an assigned portfolio of core Foremost Independent Agencies
• Drives profitable premium growth
• Achieves financial and operational goals
• Develops and manages agency partnerships
• Serves as the primary relationship between the agency and the company
• Promotes and supports the available suite of Foremost products and services within an assigned portfolio
• Develops and executes territory tactical plan and agency management processes
• Builds and cultivates mutually beneficial agency partnerships
• Drives and ensures quality of new business flow

Inside Sales Territory Manager

Solutions Engineer

• Demonstrates customer needs by interpreting into viable solutions and leads the system design
• Effectively breaks down features and writes and refines user stories, including clear and accurate acceptance criteria
• Executes Test-Driven (TDD) and Behavior-Driven Development (BDD) to build in quality
• Performs broad and detailed impact assessments relating to people, processes, and/or technology to evaluate work
• Supports implementation activities, troubleshoots user/system environmental issues, and provides training
• Supports business in building a Lean Business case and breaking epics into features
• Identifies and raises issues, risks with functional design, and offers alternative solutions
• Works with the Product Owner to confirm that the code and acceptance tests reflect the desired functionality
• Codes instructions for computer programs/objects/components in multiple applications; configures packaged software
• Provides a high level of expertise in the solution design and functionality of business applications
• Reviews and validates the application technical design of team members to ensure alignment with business needs and best practice architecture principles
• Responsible for the conceptual design/architecture of business applications, monitors, and mentors lower-level colleagues to ensure accuracy of program logic and efficient use of computer and storage resources
• Conducts system studies, analyzes existing computerized and manual processes to improve efficiency
• Researches and develops techniques for automation
• Documents and implements programs according to installation standards and conventions
• Analyzes and makes recommendations on the need for system backup, security, restart/recovery, balancing controls, and recommends approaches for meeting such needs
• Analyzes and documents the requirements and approaches to data conversion and data modeling
• Quality checks program code, related objects, and documentation
• Delivers working code each sprint
• Conducts audits to ensure test planning and execution adhere to standards and guidelines
• Defines advanced test plans needed to achieve an appropriate level of coverage
• Contributes to the overall test strategy
• Develops and documents application quality and testing standards and best practices and measuring techniques
• Mentors junior team members in test planning and execution tools and techniques
• Participates in key ceremonies to drive execution, improve flow, and ensure transparency
• Provides limited guidance to junior team members when needed
• Plans work via the preparation for and participation in Program Increment (PI) Planning and Sprint Planning, which includes developing and committing to Team PI Objectives and Sprint goals
• Demonstrate working code to Product and Business Owners and support the Product Owner in the execution of the iteration and PI System Demos
• Actively participates in the Sprint Retrospectives, Inspect and Adapt, discusses opportunities for improvement, and is responsible for executing improvement stories
• Participates in Daily Stands-ups

Solution Engineer – Applied AI, Google GCP

Strategy

• This role is dedicated to the development and implementation of our third-party data strategy for underwriting and agent quote flow and will play a critical leadership function in shaping and executing the third-party data strategy to streamline agent quoting and accelerate underwriting decisions.
• Oversees the development of underwriting excellence by identifying operational weaknesses which affect profit and growth goals cross the Property and Casualty, Auto and Workers Compensation business units.
• Evaluates corporate policies, procedures, and practices related to Commercial operating results and recommends and directs modifications with corrective measures.
• Performs and directs special projects, industry research and development, and training enhancements: develops, implements, and monitors 3rd Party validation programs.
• Acts as a liaison between Home Office Underwriting, Risk Management, Product Management, Commercial Operations, and the Commercial Service Centers.

Data Strategy Manager

• Design, build and maintain the end-to-end modernization roadmap, describing the evolution from legacy on-premises mainframe environments to a unified Guidewire Cloud future state.
• Partner with business leaders to translate complex commercial insurance requirements (e.g., multi-location policies, diverse risk assessments) into scalable platform configurations.
• Act as a trusted advisor to key stakeholders, aligning technical modernization milestones with broader business value and organizational agility.
• Establish and enforce standards for Gosu scripting, APD design, JDP UI/UX and the Guidewire data model to minimize technical debt and ensure "evergreen" compatibility.
• Oversee the design of robust integration layers using REST /Cloud APIs and messaging frameworks to connect Guidewire with third-party data services (e.g., LexisNexis, Verisk) and internal core systems, like Salesforce (CRM), Earnix (Rating) etc.
• Provide hands-on guidance to development teams, conducting critical code reviews, as needed and leading troubleshooting efforts for complex system issues.
• Lead the technical strategy for migrating on-premises legacy mainframe policy admin system to the Guidewire Cloud Platform (GWCP).
• Establish CI/CD pipelines, automated testing strategies, and observability frameworks tailored for cloud-native Guidewire deployments.
• Optimize cloud-native implementations for high-speed, transaction-heavy commercial operations, ensuring security and regulatory compliance.
• Design and implement "Agentic AI" pilots, such as the Underwriting Assistant, to automate manual triage and data enrichment.

Business Insurance Product Analyst

Inbound Sales Consultant

Inbound Sales Consultant

Customer Care Representative – Producer/Agent P&C Required

Director of Product Analytics

Customer Care Representative

Customer Care Representative

Business Insurance Product Director

Senior Data Science Manager – Marketing

Product Analyst I, II

Data Product Owner – Business Solutions Analyst

Inside Sales Territory Manager

Solution Engineer – Applied AI, Google GCP

Data Strategy Manager

Senior Solution Architect – Guidewire