Customer Care Representative – Business Insurance

Farmers Insurance

Customer Care Representative assisting internal and external customers with moderately complex insurance issues. Delivering exceptional service while navigating multiple systems and ensuring compliance.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assists internal and external customers with moderately complex issues related to insurance matters.
Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements.
Communicates with customers via multiple channels while navigating multiple systems and platforms.
Receives and responds to inquiries related to insurance matters.
Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
Evaluates and interprets policy information within prescribed authority limits.
Accesses account information and communicates while working in multiple systems.
Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
Documents customer interactions and outcomes thoroughly in system.
Escalates unresolved issues requiring advanced support for further resolution.
Builds knowledge and acumen through self-directed learning.
Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Helps maintain department knowledge resources to keep them current.
Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
May work with external vendors to further address customer needs.

Requirements

What you’ll need

High School Diploma or equivalent required.
1 year of experience in insurance or related field preferred.
Experience providing customer support within a high-volume, complex environment preferred.
Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Benefits

Comp & perks

Competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance knowledgepolicy evaluationcustomer supportproblem-solvingdocumentationcompliance knowledgelegal requirements understandingproduct knowledgeaccount managementissue resolution

Soft Skills

communicationcustomer serviceproactive approachself-directed learningcollaborationadaptabilityattention to detailinterpersonal skillsorganizational skillscritical thinking

Certifications

High School DiplomaPersonal Lines licenseProperty and Casualty license