Account Executive
Grand Canyon Education, Inc.
Customer Care Representative
Farmers Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Evaluate and interpret policy information within prescribed authority limits
- Access account information and communicate while working in multiple systems
- Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
- Document customer interactions and outcomes thoroughly in system
- Escalate unresolved issues requiring advanced support for further resolution
- Build knowledge and acumen through self-directed learning and stay informed about underwriting and policy guidelines
- Help maintain department knowledge resources to keep them current
- Actively listen to customer concerns to identify trends or patterns and recognize opportunities for process improvement
- Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
- May work with external vendors to further address customer needs
- Adhere to training schedule and participate in paid instructor-led and virtual training through University of Farmers
- Follow assigned work schedule (after training Monday-Friday 8:30am-5:00pm MST) and hybrid in-office requirements (3 days in office, 2 days virtual)
Requirements
- High School Diploma or equivalent required
- Property and Casualty license may be required for this role; licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with Microsoft Office suite of tools preferred
- Must be located within 50 miles of 24000 North Farmers Way, Phoenix, AZ 85085 (applicants beyond fifty (50) miles may still be considered)
- Ability to provide a quiet, distraction free environment and high-speed internet (for virtual work)
- Ability to adhere to assigned, tightly regulated schedule and follow procedures for requesting time off
- Subject to restrictions under 18 U.S.C. Section 1033 regarding certain felony convictions
