FamilyWell Health

Therapist

• connect with passionate clinicians
• support women's mental health
• enhance access to high-quality mental health services

Therapist Roles

Product Operations

• Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow
• Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners
• Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations
• Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required
• Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team
• Manage competing priorities and dependencies across teams, surfacing blockers before they become crises
• Keep projects moving fast without sacrificing coordination — you know when to push and when to align
• Build and maintain project documentation, status updates, and stakeholder communication so nothing falls through the cracks
• Maintain and improve the operational infrastructure of the product organization: roadmap tooling, meeting cadences, reporting rhythms, and documentation standards
• Partner with Engineering and Data to ensure our internal tools serve the teams using them — and flag when they don't
• Identify process bottlenecks and fix them, not just flag them
• Use AI tools (Claude, ChatGPT) as a core productivity layer, not an occasional shortcut: drafting vendor communications, synthesizing project status, building briefing materials, and distilling complex information should all happen faster because of how fluently you use these tools
• Model what AI-native work looks like for the rest of the team — sharing tools, workflows, and prompting approaches that help teammates do more with less
• Partner directly with the CPO to manage her priority list and ensure the highest-leverage work is moving forward at all times
• Attend cross-functional meetings on behalf of the CPO when appropriate, representing product interests and capturing decisions with fidelity
• Prepare briefing materials, vendor summaries, and project status updates for leadership and board audiences

Head of Product Operations

• Provide individual tele-therapy to perinatal and perimenopausal patients using FamilyWell's virtual platform, carrying a full clinical caseload as the primary focus of this role.
• Conduct one-on-one psychological intakes for referred FamilyWell program patients, gathering comprehensive assessments to inform treatment planning.
• Document patient progress comprehensively, sharing treatment recommendations with medical providers, psychiatric consultants, and other treating professionals as needed.
• Facilitate treatment plan modifications for patients needing more intensive or specialized mental health care, ensuring timely and appropriate interventions.
• Develop and deliver Care Plans post-session, offering patients actionable insights and follow-up steps.
• Apply evidence-based clinical approaches specific to perinatal mental health (PPD, PPA, birth trauma) and perimenopausal conditions (mood dysregulation, anxiety, depression, sleep disturbances, and identity and life transition).
• Create and complete relapse prevention self-management plans for patients nearing discharge, ensuring a structured approach to maintaining mental health gains.
• Serve as the primary clinical resource and first point of contact for therapy consultants with clinical questions, complex cases, or ethical dilemmas.
• Advocate for the therapy consultant team — surface their needs, concerns, and clinical feedback to leadership and ensure their voices are represented.
• Provide informal clinical guidance, peer consultation, and real-time support to therapists navigating difficult patient situations.
• Facilitate peer-to-peer reflection and case consultation to promote shared learning and clinical quality across the team.
• Escalate concerns around well-being, help identify early signs of burnout or compassion fatigue and support FamilyWell’s Provider Experience efforts.
• Contribute clinical expertise to key organizational decisions, including care model design, clinical protocols, and patient experience improvements.
• Provide clinical input on projects that require therapy-specific knowledge, such as new program development, clinical quality initiatives, and OB/GYN partnership integration.
• Collaborate with clinical and operational leadership on policies and practices that affect the therapy team and patient care standards.

Therapist Roles

Head of Product Operations

Senior Clinical Therapist