FamilyWell Health

Director

• Own and optimize the end-to-end revenue cycle, including insurance verification, charge capture, billing, payment posting, AR follow-up, and patient collections
• Drive improvements in cash flow, net collections, and operational efficiency
• Identify and resolve bottlenecks to support scalability
• Oversee provider credentialing, re-credentialing, and payer enrollment across all states and payers
• Ensure timely payer setup to support market expansion and provider onboarding
• Maintain payer readiness across all markets
• Establish and monitor key RCM KPIs, including delivering regular reporting with actionable insights and clear recommendations
• Proactively identify risks and implement solutions
• Lead denial reduction efforts through root-cause analysis, appeals, and payer escalation
• Partner cross-functionally to address upstream drivers of denials
• Ensure accurate and timely resolution of claims
• Advise and support partner practices on Collaborative Care Model (CoCM)
• Oversee workflows for documentation, time tracking, and payer requirements
• Maintain compliance with CMS, Medicaid, and commercial payer guidelines
• Develop and enforce standard operating procedures (SOPs)
• Lead RCM technology optimization across EHR, clearinghouse, and billing platforms
• Partner with Product and Engineering to improve automation and system performance

Director of Revenue Cycle Management

People Operations

• Implement and manage performance review cycles.
• Establish clear performance expectations and support PIP (Performance Improvement Plan) processes.
• Manage FMLA and/or parental leave requests and HR-related updates.
• Support managers with professional development and management guidance.
• Maintain and update the employee handbook as needed.
• Function as the people policy expert, addressing questions for the team.
• Ensure HR practices align with company policies and regulations.
• Oversee benefit elections and support employees through enrollment processes.
• Coordinate with insurance brokers/providers and manage insurance-related updates.
• Assist with open enrollment & COBRA and ensure accurate documentation and compliance.
• Identify and implement culture-building initiatives in a remote work environment.
• Conduct exit interviews and provide insights to leadership.
• Work closely with the Junior Chief of Staff to ensure alignment across HR initiatives.
• Report directly to the Chief of Staff on HR strategy and operational matters.

Director of Revenue Cycle Management

Director of People Operations – Part-Time, Fractional