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Product Manager, Patient Experience
FamilyWell HealthHead of Product Operations overseeing vendor relationships and project execution for FamilyWell Health's product and technology work. Driving cross-functional projects and ensuring operational systems scale as the company grows.
About the role
Key responsibilities & impact- Own our vendor relationships end-to-end
- Drive active implementation projects from requirements through go-live
- Take ownership of complex, multi-stakeholder initiatives
- Maintain and improve the operational infrastructure of the product organization
- Use AI tools as a core productivity layer
- Partner directly with the CPO to manage her priority list
Requirements
What you’ll need- 5+ years of experience in product operations, program management, or a similar role in a technology company
- Demonstrated experience managing complex vendor relationships and implementations, ideally in healthcare or another regulated environment
- Track record of driving cross-functional projects to completion with multiple stakeholders and competing priorities
- Strong written communication
- Comfortable operating quickly, in ambiguity, at a fast-moving startup
- Technical fluency
- Genuine AI fluency: you use Claude, ChatGPT, or similar tools daily
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OperationsImplementation ManagementProject ManagementStakeholder ManagementOperational Infrastructure Improvement
Soft Skills
Strong Written CommunicationAdaptability in Ambiguity