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FamilyWell Health

Product Manager, Patient Experience

FamilyWell Health

Head of Product Operations overseeing vendor relationships and project execution for FamilyWell Health's product and technology work. Driving cross-functional projects and ensuring operational systems scale as the company grows.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex vendor relationships and driving cross-functional projects to completion in a fast-paced, technology-driven environment. Proficient in utilizing AI tools to enhance productivity and operational efficiency.

Highest-signal resume keywords
Vendor Relationship ManagementProgram ManagementCross-Functional Project LeadershipAI Tool ProficiencyTechnical Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product OperationsImplementation ManagementProject ManagementStakeholder ManagementOperational Infrastructure Improvement
Soft Skills
Strong Written CommunicationAdaptability in Ambiguity
Tools & Technologies
ClaudeChatGPT
Industry Keywords
HealthcareRegulated Environment

About the role

Key responsibilities & impact
  • Own our vendor relationships end-to-end
  • Drive active implementation projects from requirements through go-live
  • Take ownership of complex, multi-stakeholder initiatives
  • Maintain and improve the operational infrastructure of the product organization
  • Use AI tools as a core productivity layer
  • Partner directly with the CPO to manage her priority list

Requirements

What you’ll need
  • 5+ years of experience in product operations, program management, or a similar role in a technology company
  • Demonstrated experience managing complex vendor relationships and implementations, ideally in healthcare or another regulated environment
  • Track record of driving cross-functional projects to completion with multiple stakeholders and competing priorities
  • Strong written communication
  • Comfortable operating quickly, in ambiguity, at a fast-moving startup
  • Technical fluency
  • Genuine AI fluency: you use Claude, ChatGPT, or similar tools daily

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development