Fairstead

Manager

• Provide ongoing administrative support to assigned Senior Regional Managers and regional teams.
• Support documentation and coordination for capital projects and large-scale renovations.
• Assist with budget preparation, tracking, and budget variance reporting.
• Collaborate with property leadership and accounting teams to ensure accurate financials, including timely support for accounts payable and receivable processes
• Collect, review, and analyze historical income and expense data for properties.
• Prepare accurate and timely weekly, monthly, and quarterly property performance reports.
• Assist with due diligence for property acquisitions
• Prepare presentations, reports, and other materials as needed.
• Maintain organized records and documentation for the portfolio.
• Identify trends, variances, and performance drivers; escalate insights to leadership.
• Partner with Regional Managers to ensure consistent and accurate reporting.
• Gather and analyze market data, including rent comparables and local trends using internal and third-party sources.
• Interface with internal stakeholders (and external partners as needed) to support understanding of asset performance and unique property characteristics.
• Support internal projects and portfolio-wide initiatives.
• Assist with rollout of new programs, processes, and operational improvements.
• Perform additional duties as assigned to support portfolio operations and evolving business needs
• Coordinate and manage travel arrangements, including flights, hotels, and transportation.
• Prepare, submit, expense reports accurately and timely.

Portfolio Support Manager

QA Engineer

• Perform regular audits of property files, including resident files, lease agreements, income verifications, and other relevant documentation.
• Conduct on-site inspections of properties to assess compliance with physical and operational standards.
• Review and analyze financial records, including rent rolls, budgets, and financial statements.
• Monitor compliance with HUD regulations, LIHTC requirements, and other applicable laws and regulations.
• Identify and assess potential compliance risks and develop and implement corrective action plans.
• Monitor and track compliance issues and ensure timely resolution.
• Advise property management staff on compliance matters and provide guidance on best practices.
• Maintain accurate and up-to-date records of all audits, inspections, and compliance reviews.
• Prepare reports summarizing audit findings and recommendations.
• Assist in the preparation of responses to regulatory inquiries and audits.
• Develop and conduct training programs for property management staff on compliance matters.
• Stay abreast of changes in regulations and industry best practices.

Compliance Quality Assurance and Auditing

Compliance

• Develop a schedule for implementation the occupancy cycle, unit inspections, apartment availability, interviewing applicants, required verifications/documentation and tenant selection.
• Enforce occupancy policy and procedures in accordance with regulatory agreements.
• Implement initial, interim, and annual lease process for all units; coordinate with the compliance team to ensure all subsidy information for the resident is appropriately communicated.
• Initiate communication to the compliance team for residents out of compliance with rent or house rules.
• Organize files to support the tracking of all resident related housing court actions.
• Maintain an accurate and orderly system of office records and tenant files in accordance with Fairstead regulations and agreements; maintain confidentiality as required.
• Prepare resident move-in packages for the compliance team to review and approve.
• Provide task supervision as requested by the Property Manager for maintenance and on-site security.
• Develop and maintain positive relationships with all residents.
• Complete and/or assist with completing housing program requirements such as Annual Owner’s Certification and monitoring agency file reviews and site inspections.
• Execute requirements per Fair Housing regulations, Section 504 Act, and Certified Occupancy Specialist programs, HDC, HPD, HCR (Homes and Community Renewal), and HUD.
• Actively participate in all necessary training to ensure that sites maintain compliance with Project-Based Section 8 programs as well as HPD, HDC and other government agency programs that have oversight to properties.
• Assist Property Managers and Fairstead staff in developing responses to requests from third-party monitoring agencies.
• Provide superior customer service to residents and prospective residents by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner.
• Travel required.
• Perform other duties as assigned.

Traveling Compliance Specialist – HUD

• Oversee compliance during the initial lease-up and/or takeover phases, ensuring documentation and reporting are completed on time for management and external agencies.
• Ensure the accurate and timely processing of all tenant and resident third party verifications, and compliance paperwork requirements.
• Conduct detailed initial reviews of lease-up files, ensuring accuracy, completeness, and program eligibility prior to submission to regulatory agencies.
• Establish a standardized review process and Quality Assurance check to streamline file approvals and reduce error rates.
• Facilitate and schedule weekly compliance check-in calls to ensure goals and workflows keep pace with unit delivery, qualification, and occupancy timelines.
• Assist with onboarding and compliance support for new site team members, when needed.
• Ensure all final approved lease-up resident files are uploaded into SharePoint, OneSite/Yardi (as applicable), and investor platforms.
• Ensure the state monitoring databases are updated monthly (or more frequently) as required.
• Ensure documentation/forms used by site staff are up to date.
• Serve as the primary compliance liaison for file submissions, approvals, and audits.
• Ensure timely responses to audit findings and implement corrective action plans as necessary.
• Performs other duties assigned.

Portfolio Support Manager

Compliance Quality Assurance and Auditing

Traveling Compliance Specialist – HUD

Compliance Lease Up Specialist - LIHTC