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About the role
Key responsibilities & impact- Develop a schedule for implementation the occupancy cycle, unit inspections, apartment availability, interviewing applicants, required verifications/documentation and tenant selection.
- Enforce occupancy policy and procedures in accordance with regulatory agreements.
- Implement initial, interim, and annual lease process for all units; coordinate with the compliance team to ensure all subsidy information for the resident is appropriately communicated.
- Initiate communication to the compliance team for residents out of compliance with rent or house rules.
- Organize files to support the tracking of all resident related housing court actions.
- Maintain an accurate and orderly system of office records and tenant files in accordance with Fairstead regulations and agreements; maintain confidentiality as required.
- Prepare resident move-in packages for the compliance team to review and approve.
- Provide task supervision as requested by the Property Manager for maintenance and on-site security.
- Develop and maintain positive relationships with all residents.
- Complete and/or assist with completing housing program requirements such as Annual Owner’s Certification and monitoring agency file reviews and site inspections.
- Execute requirements per Fair Housing regulations, Section 504 Act, and Certified Occupancy Specialist programs, HDC, HPD, HCR (Homes and Community Renewal), and HUD.
- Actively participate in all necessary training to ensure that sites maintain compliance with Project-Based Section 8 programs as well as HPD, HDC and other government agency programs that have oversight to properties.
- Assist Property Managers and Fairstead staff in developing responses to requests from third-party monitoring agencies.
- Provide superior customer service to residents and prospective residents by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner.
- Travel required.
- Perform other duties as assigned.
Requirements
What you’ll need- Bachelor’s degree required.
- Five (5) years recertification experience in Project-Based Section 8.
- Advanced knowledge of HUD policies and procedures.
- Proficient in MS Office, HUD EIV/TRACS, and HUD MOR requirements.
- Yardi experience required.
- Bilingual (English/Spanish) is preferred.
- Willing to make regular on-site visits.
- LIHTC experience is a plus.
- Affordable Housing certifications such as AHM, COS, TaCC, HCCP) preferred.
- Able to effectively present information and respond to questions from management, vendors, and associates.
- Adhere to tight deadlines and quick turnaround for deliverables.
- Ability to work collaboratively in a dynamic environment where adaptability is imperative.
- Strong written and oral skills.
- Accurate with a strong attention to detail.
- Proficient in Microsoft Office Suite.
Benefits
Comp & perks- Generous employer contribution for Medical Insurance through Meritain Health.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
- 12+ paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
recertification experienceknowledge of HUD policiesYardi experienceMS Office proficiencyHUD EIV/TRACS proficiencyHUD MOR requirementsattention to detailcustomer servicelease process implementationfile organization
Soft Skills
strong written skillsstrong oral skillsability to present informationcollaborative workadaptabilityrelationship buildingtask supervisionprofessional communicationtime managementconfidentiality
Certifications
Bachelor's degreeAHMCOSTaCCHCCPCertified Occupancy SpecialistFair Housing certificationLIHTC experience
