fair parken GmbH

Outside Sales

• You act as the link between our customers and the regional management
• As a local contact person, you are available to parking users and our clients on site
• You are responsible for internal audits and quality assurance
• You check compliance with the posted parking regulations
• You document violations when parking regulations are disregarded
• On site, you inspect signage for stability and condition and check consumable supplies in the stores, replenishing them as necessary
• You support new employees during their onboarding

Employee, Parking Enforcement, Field Service

Manager

• As an Expansion Manager (m/f/d) you will actively support the expansion of our site portfolio in northern and eastern Germany — with a focus on Schleswig-Holstein, Mecklenburg-Vorpommern, Berlin, Brandenburg and Hamburg.
• You can work either from our headquarters in Düsseldorf or from our Berlin or Hamburg offices.
• You will review and perform a structured preliminary assessment of incoming property offers (e.g., from food retailers, retail parks, leisure and service properties) and evaluate them for their suitability for our business model.
• You are responsible for obtaining relevant location information, preparing project data sheets and organizing and conducting internal coordination meetings to support decision-making.
• In close coordination with internal specialist departments and management, you will support the development of potential sites up to final project approval.
• You will oversee existing and new sites during project implementation and act as the contact person for follow-up, coordination and communication — both internally and externally.
• Additionally, you will support the planning, organization and distribution of sales-related materials and campaigns — without active sales or new customer acquisition duties.

Expansion Manager

• You are the link between our customers and regional management
• As an on-site contact, you support parking area users and our clients
• You are responsible for internal audits and quality assurance
• You check compliance with posted parking regulations
• You document violations when parking rules are not observed
• On site, you inspect signage for stability and condition and check consumables in the locations, refilling them when necessary
• You support new employees during their onboarding

Parking Enforcement Officer — Field Service

Customer Support

• In telephone contact with customers, you provide information about on-site parking management and, together with your team colleagues, are responsible for complaints management for inquiries from parking users by phone.
• You process inquiries from parking users that arrive by daily mail, email or fax together with your team colleagues.
• You support the qualitative and data-protection review of documented parking transactions before querying the Kraftfahrt-Bundesamt (Federal Motor Transport Authority).
• Contribute to the team and take part in special projects.
• Together with your team colleagues, you work to take our customer service to a new level and to set standards in customer interaction.

Customer Service Representative, 1st Level Support

• Provide information about on-site parking management during telephone customer interactions
• Responsible for complaint handling of parking users' inquiries by phone
• Handle inquiries from parking users received via daily mail, email or fax
• Support the quality and data-protection review of documented parking transactions
• Onboard and train new customer service employees
• Act as main point of contact for employees, regional management and the head of customer service
• Process complex issues as a second-level case handler
• Compile and provide all master data relevant to customer service

Customer Service Representative, 2nd Level Support

• Im telefonischen Kundenkontakt gibst du Auskunft über die Parkraumbewirtschaftung vor Ort und verantwortest mit deinen Teamkollegen das Beschwerdemanagement bei Anfragen von Parkplatznutzern per Telefon
• Du bearbeitest mit deinen Teamkollegen die Anfragen von Parkplatznutzern, die mit der täglichen Post, per Mail oder per Fax eingehen
• Du unterstützt bei der qualitativen und datenschutzrechtlichen Prüfung der dokumentierten Parkvorgänge vor Abfrage beim Kraftfahrt-Bundesamt
• Bring dich in das Team ein und wirke bei Sonderprojekten mit
• Gemeinsam mit deinen Teamkollegen arbeitest du daran, unseren Kundenservice auf ein neues Level zu heben und im Umgang mit Kunden Maßstäbe zu setzen

Kundenservice Mitarbeiter, 1st Level Support

• Provide information over the phone about local parking management and, together with your team, handle complaints from parking users.
• Process inquiries from parking users received via daily mail, email, or fax together with your colleagues.
• Assist with qualitative and data-protection reviews of documented parking events before queries to the Kraftfahrt-Bundesamt (Federal Motor Transport Authority).
• Contribute actively to the team and participate in special projects.
• Work with your colleagues to raise our customer service to a new level and set high standards in customer interactions.