Front Desk Manager - Night Auditor
Sentral
Trainer, Beauty Therapist
FACEGYM
part-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver all workouts in line with FaceGym Workout protocols
- Promote FaceGym’s services, workouts and homecare products within the Studio and front of house
- Drive sales, meet retail and service individual targets and KPI’s
- Provide 5-star customer service: build rapport, mirror behaviours, and maximise client retention
- Create retail theatre to attract and entice customers and incorporate the client journey and brand story
- Maintain clean, presentable, and well stocked work stations; adhere to Health & Safety sterilization and storage guidelines
- Operate point of sale systems, card machines and tills; manage bookings on Zenoti
- Build and constantly update knowledge on skincare, products and treatments
- Excel in a customer self-serviced studio setting, owning the client journey from greeting to checkout
- Communicate effectively with team, Studio Manager and FaceGym management
Requirements
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Ability to stay calm and positive during busy days
- Ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
- Be skillful on Zenoti booking system
