FACEGYM

Therapist

• Deliver all workouts in line with FaceGym Workout protocols
• Promote FaceGym’s services, workouts and homecare products within the Studio and front of house
• Drive sales, meet retail and service individual targets and KPI’s
• Provide 5-star customer service: build rapport, mirror behaviours, and maximise client retention
• Create retail theatre to attract and entice customers and incorporate the client journey and brand story
• Maintain clean, presentable, and well stocked work stations; adhere to Health & Safety sterilization and storage guidelines
• Operate point of sale systems, card machines and tills; manage bookings on Zenoti
• Build and constantly update knowledge on skincare, products and treatments
• Excel in a customer self-serviced studio setting, owning the client journey from greeting to checkout
• Communicate effectively with team, Studio Manager and FaceGym management

Trainer, Beauty Therapist

Manager

• Lead and develop the studio team; report to District Manager for NY & LA
• Oversee day-to-day studio operations and ensure studios and work stations are clean and presentable
• Drive revenue, profitability and consistent financial growth; ensure all teams' KPI targets are met
• Champion exceptional customer service and maintain exceptional customer experience; deliver Workouts in accordance with protocols
• Assess occupancy rates; inspire team to improve occupancy and rebook goals
• Drive success of the membership programme; promote benefits and encourage sign-ups
• Manage studio inventory to ensure necessary products and equipment are stocked
• Ensure health & safety guidelines for sterilization and storage of equipment are adhered to
• Support the team with selling challenges and create retail theatre to attract customers
• Confidently manage and resolve customer complaints in-person and over the phone
• Build and constantly update knowledge on skincare, products and Workouts
• Recruit new trainers and safeguard their induction program; conduct bi-annual performance reviews and employee relations investigations
• Accurately complete and check all required paperwork and reports; be skilful on Zenoti
• Operate point of sale systems, card machines and tills; provide management cover across locations and sites as needed