FACEGYM

Therapist

• Deliver all workouts in line with FACEGYM protocols
• Promote and sell FACEGYM workouts, products, and homecare both in-studio and front of house
• Deliver exceptional customer service at every stage of the client journey
• Use strong communication skills, body language, and rapport-building techniques to adapt to different client needs
• Confidently overcome selling challenges and create engaging retail experiences
• Meet and exceed individual sales targets and KPIs
• Maintain clean, organised, and fully stocked workstations in line with Health & Safety standards
• Maximise retail opportunities and drive client retention
• Operate POS systems, tills, and booking systems (Zenoti) efficiently
• Maintain up-to-date knowledge of skincare, products, and treatments
• Communicate effectively with the team and management to ensure smooth studio operations
• Maintain high standards of personal hygiene and professional presentation
• Take full ownership of the client journey—from consultation through to treatment, aftercare, and checkout

Trainer, Beauty Therapist