F360

Onboarding Specialist

• Manage and monitor the credentialing of our clients' acquirers (payment processors)
• Receive tickets from the Customer Success team via the Zendesk platform
• Register new CNPJ on the client's profile within F360 Finanças
• Request information from the client via Zendesk ticket
• Send the agreement form to the client to complete when involving an acquirer
• Monitor the receipt of files from the acquirers in the client's profile
• Proactively contact the acquirer by email in case of delays
• Notify the client upon completion of the process and close the ticket

Customer Onboarding Assistant

Product Manager

• Define and evolve the product strategy, aligning the long-term vision with F360's business objectives.
• Lead discovery activities and user research, identifying value opportunities and scalable solutions.
• Specify detailed functional and non-functional requirements, translating business needs into concrete deliverables.
• Manage the backlog, roadmap, and product lifecycle with focus on impact, prioritization, and technical feasibility.
• Monitor product KPIs and metrics, conducting quantitative and qualitative analyses to support decision-making.
• Collaborate with teams such as Engineering, UX, Data, CX, and Marketing to ensure high-quality, value-driven deliveries.
• Run agile ceremonies and provide tactical support to squads.
• Support the development of other PMs and APMs, serving as a technical reference within the team.
• Participate in defining monetization, pricing, and product differentiation strategies.
• Influence internal and external stakeholders with clarity, acting as the product focal point.

Senior Product Manager

Backend Engineer

• Develop new features and modules focused on creating value for our clients.
• Diagnose and fix bugs, helping to keep the maintenance backlog healthy.
• Ensure code quality by writing unit and integration tests.
• Review code from other team members to ensure best practices.
• Participate in defining architectures and strategic technical decisions.
• Learn the business rules of our product and apply them to day-to-day tasks.
• Join multidisciplinary squads in an agile, collaborative environment.
• Collaborate with the front-end team and other areas to align deliveries.

Customer Onboarding Assistant

Senior Product Manager

Junior Software Developer – C#, ASP.NET