F360

Onboarding Specialist

• Liderar e desenvolver o time de Customer Onboarding (Implantation Success e Backoffice)
• Garantir clareza de papéis, metas e rituais de acompanhamento.
• Estruturar e escalar o processo de ativação, reduzindo o tempo de onboarding sem comprometer a qualidade.
• Garantir geração de valor clara e mensurável ao cliente, com marcos objetivos de ativação e critérios de “primeiro valor”.
• Definir e acompanhar indicadores-chave, como tempo médio de onboarding, ativação dentro do SLA, NPS pós-implantação e churn inicial.
• Formalizar o handoff entre Comercial, Onboarding e Customer Success.
• Reduzir fricções operacionais, atuando de forma preventiva sobre tickets e problemas recorrentes de clientes recém-implantados.
• Automatizar e otimizar processos do Backoffice.
• Redesenhar jornadas de implantação e treinamentos.
• Gerir capacidade, previsibilidade e carteira de implantações.

Gerente de Customer Onboarding

Marketing

• Structure, operate, and evolve our inbound engine
• Ensure continuous generation of qualified leads
• Increase lead maturity through nurturing
• Contribute directly to business growth
• Create, test, and optimize top- and mid-funnel content
• Design and optimize nurturing flows in HubSpot
• Monitor and analyze metrics such as qualified leads
• Work in partnership with the growth team

Senior Inbound Marketing Analyst

Customer Success Manager

• Support Customer Success processes, assisting the entire post-sales team
• Assist with customer service processes, helping clients with their requests
• Reach out to customers and present and offer our products
• Assist with completing the team's performance indicators

Customer Success Intern

Inside Sales

• Conduct remote sales meetings with customers and prospects and, when necessary, make in-person visits to close deals
• Attend trade shows and events to build and maintain relationships with customers and prospects
• Keep the CRM system consistently up to date
• Monitor competitors' pricing practices and product offerings
• Work closely with Pre-sales, Marketing, and Customer Success teams to optimize the sales funnel
• Qualify leads generated from inbound and outbound marketing.

Inside Sales, Mid-level

Backend Engineer

• Desenvolver novas funcionalidades e módulos, focados na criação de valor para os nossos clientes.
• Diagnosticar e corrigir bugs, ajudando a manter o backlog de manutenção sempre saudável.
• Garantir a qualidade do código, escrevendo testes de unidade e integração.
• Revisar códigos (code reviews) de outros membros do time para assegurar as melhores práticas.
• Participar na definição de arquiteturas e decisões técnicas estratégicas.
• Aprender as regras de negócio do nosso produto e aplicá-las nas demandas do dia a dia.
• Integrar squads multidisciplinares em um ambiente ágil e colaborativo.
• Colaborar com o time de front-end e outras áreas para alinhar entregas.

Analista Programador Júnior – C#, ASP.NET

Product Designer

• Design and evolve digital experiences, creating solutions that simplify the visualization of complex financial data and promote financial education for users.
• Lead discovery activities, user research and usability testing, translating insights into data-driven design decisions.
• Translate regulations, business rules and technical financial concepts into intuitive, clear and secure interfaces and journeys.
• Design flows and interfaces that reduce cognitive load when presenting large volumes of data (transactions, statements, reports and investments).
• Ensure consistency and integration of the experience across different product areas, promoting a unified journey on the platform.
• Work collaboratively with Product, Engineering, Data and CX teams to deliver efficient, scalable solutions focused on value.
• Define, monitor and analyze UX metrics (such as conversion, error reduction and retention), connecting design decisions to product KPIs.
• Influence product decisions through arguments based on data, UX best practices and advocacy for the user's perspective.

Frontend Engineer

• Work in cross-functional squads
• Develop and iterate on new features
• Ensure quality, performance, and a good user experience
• Maintain and prioritize a healthy maintenance backlog
• Write and maintain automated tests
• Thoroughly understand the business logic
• Collaborate on code reviews