F360

Sales Development Rep

• Diagnose leads' needs and opportunities, presenting solutions that address customer requirements and identifying business challenges to turn them into solutions.
• Identify prospects' main challenges, present product solutions that convey the company's value proposition according to customer needs and profile.
• Track the lead's journey through the sales funnel to optimize service quality by scheduling and qualifying leads.
• Conduct meetings with inbound and outbound leads to present the marketing service.
• Keep the CRM updated and monitor progress through a consultative approach to achieve business objectives and gather feedback on best practices.
• Perform follow-ups with all leads to ensure they are pre-qualified.
• Generate reports via CRM or other tools.
• Create sequences, emails and personalized outreach.

Sales Development Representative

Customer Success Manager

• Strategically manage the customer lifecycle;
• Translate usage data into actionable plans;
• Ensure customer retention and expansion;
• Act as a liaison between Customers, Product and Sales;
• Lead results meetings (QBRs);
• Monitor, engage, and guide customers toward success;
• Propose solutions and deliver training;
• Follow up on the progress of customer projects;
• Gather feedback on the product or service;
• Execute upsell and cross-sell opportunities at the appropriate time;
• Track performance metrics and use them to manage the customer portfolio;
• Drive customer retention.

Customer Success Analyst, Mid-level

Inside Sales

• Conduct remote sales meetings with clients and prospects and, when necessary, perform in-person closing visits
• Attend trade shows and events to build relationships with clients and prospects
• Keep the CRM system constantly updated, logging all activities including meetings and negotiations, and review client and prospect records
• Monitor competitors’ pricing practices and offered products
• Work closely with Pre-Sales, Marketing and Customer Success teams to optimize the sales funnel
• Qualify leads generated from inbound and outbound marketing campaigns

Sales Development Representative

Customer Success Analyst, Mid-level

Inside Sales Representative