Eye-bot

Customer Support

• Respond to customer and partner support inquiries, primarily via email and phone, in a timely and professional manner.
• Provide clear instructions and troubleshooting for common kiosk, account, and prescription-related questions.
• Log, categorize, and manage support tickets in Zendesk, ensuring accurate tracking through resolution.
• Escalate technical or clinical issues to the appropriate team following defined workflows.
• Identify and document recurring questions to help expand and improve Eyebot’s knowledge bases.
• Represent Eyebot’s mission and values in every interaction, fostering trust and long-term relationships with customers and partners.

Customer Support Specialist