Field Support Specialist

Eye-bot

Field Support Specialist role focused on visiting retail locations in Missouri to enhance kiosk utilization. Building relationships with store staff and providing hands-on support and training.

Posted 6/1/2026contractRemote • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement.
Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.
Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
Manage in-store events and community engagement opportunities.
Reinforce best practices for kiosk placement, presentation, and daily upkeep.
Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.
Submit a brief field report following each visit to document observations, training completed, and any open items.

Requirements

What you’ll need

Experience in retail, field sales, brand ambassador, or customer-facing roles.
Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.
Ability to work independently and manage your own schedule and visit cadence without close supervision.
Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.
Reliable access to transportation within Missouri.
Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
Background in field operations, territory management, or retail training.
Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.

Benefits

Comp & perks

Competitive contractor rate
Flexible scheduling within visit cadence requirements.
Clear onboarding and training provided by the Eyebot team before your first store visit.
The opportunity to represent a technology that is improving access to vision care for everyday people.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsrelationship buildingindependent workclear communicationreport writing