Studio Marketing & Customer Experience Manager
EY
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California • New York • United States
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Salary
💰 $128,400 - $235,300 per year
About the role
- Define and drive the transformation vision and roadmap across marketing strategy, operating model, and execution for a major client
- Lead, inspire, and mentor a blended global team of strategists, martech/data specialists, journey and CRM practitioners, and marketing operations leaders in a distributed, AI-enabled work environment
- Oversee the design and implementation of scalable marketing ways of working—including planning, workflow, governance, and AI-enabled content and campaign operations across digital and customer communications
- Act as a trusted partner to client marketing, digital, and customer experience leaders—aligning stakeholders, driving decisions, and ensuring measurable outcomes
- Play a key role in building our marketing transformation capability, shaping team culture, attracting talent, and developing new offerings
- Apply AI-driven marketing tools and approaches to accelerate speed-to-market, personalization, experimentation, and performance management—while building internal client capabilities
- Establish KPI frameworks and value tracking to ensure delivery improves effectiveness and efficiency, and meets high standards for customer experience and brand consistency
Requirements
- Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus
- 7+ years of experience in marketing or customer experience consulting roles
- Proven track record leading marketing strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
- Expertise across marketing strategy, performance marketing, operating model, martech, CRM, campaign development & activation across paid and owned channels
- Experience managing large global teams in distributed, hybrid, or offshore/onshore models
- Demonstrated ability to balance strategic oversight with hands-on direction
- Excellent communication, storytelling, and problem‑solving skills
- Strong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions
- Passion for mentoring and developing marketing talent
- Curiosity and/or experience in AI-driven marketing
- The ability and willingness to travel and work in excess of standard hours when necessary
- Access to reliable transportation to/from the EY office and client sites; a driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations
Benefits
- medical and dental coverage
- pension
- 401(k) plans
- paid time off options
- flexible vacation policy
- designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- other leaves of absence when needed to support your physical, financial, and emotional well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
marketing strategyperformance marketingoperating modelmartechCRMcampaign developmentcampaign activationAI-driven marketingKPI frameworkscustomer experience
Soft Skills
leadershipmentoringcommunicationstorytellingproblem-solvinginfluencingstrategic oversighthands-on directioncuriosityteam culture
Certifications
Bachelor’s degreeadvanced degree