EY

AIOps Platform Engineer

EY

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Tech Stack

AWSAzureCloudGoogle Cloud PlatformITSMKubernetesOpenStackPythonServiceNowSplunkVMware

About the role

  • Evaluate, design, deploy, and optimize AIOps platforms such as Moogsoft, BigPanda, Dynatrace, Splunk, Datadog, and ServiceNow ITOM to enable intelligent alerting, event correlation, and incident prevention.
  • Design and implement end-to-end observability solutions using metrics, logs, traces, and telemetry data for performance monitoring and anomaly detection.
  • Apply AI/ML-driven techniques for root cause analysis (RCA), noise reduction, and predictive insights across infrastructure, applications, and cloud services.
  • Provide technical advisory support to cross-functional teams on cloud operations, monitoring strategy, automation, and service reliability.
  • Conduct client workshops, assessments, and maturity evaluations to define AIOps adoption strategies and transformation roadmaps.
  • Integrate AIOps capabilities across hybrid cloud platforms including AWS, Azure, GCP, VMware, OpenStack, Kubernetes, and container-based environments.
  • Develop automation scripts and integrations using Python, Shell, or PowerShell to enhance operational workflows and incident remediation.
  • Support the design and execution of proof-of-concepts (PoCs) and pilot implementations for AIOps and observability solutions.
  • Drive solution presentations, business cases, and technical demos for client engagements and internal stakeholders.
  • Collaborate with ITSM, SRE, and platform teams to align AIOps initiatives with service management and operational governance models.

Requirements

  • 5-6 years of experience in Observability, AIOps, IT Operations, Service Management, and Automation.
  • Solid understanding of AIOps principles including event correlation, anomaly detection, root cause analysis, and automated remediation.
  • Strong hands-on expertise with one or more of the following platforms: AIOps & Observability: Moogsoft, Splunk (Core & ITSI), Dynatrace (Davis AI), Datadog ITOM & Service Management: ServiceNow.
  • Proficiency in scripting and automation using Python, Shell, or PowerShell.
  • Experience working in client-facing advisory or consulting roles.
  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
  • Certifications (Minimum 2): IBM Certified Specialist – Watson AIOps Datadog Certified Monitoring Professional Splunk Core Certified Power User / Admin / ITSI Dynatrace Associate / Professional Certification Moogsoft Certification ServiceNow ITOM / ITSM Certifications.
Benefits
  • Competitive salary
  • Work from home opportunities
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIOpsobservabilityevent correlationanomaly detectionroot cause analysisautomationscriptingPythonShellPowerShell
Soft Skills
technical advisoryclient-facingcollaborationpresentationconsulting
Certifications
IBM Certified Specialist – Watson AIOpsDatadog Certified Monitoring ProfessionalSplunk Core Certified Power UserSplunk ITSI CertificationDynatrace Associate CertificationDynatrace Professional CertificationMoogsoft CertificationServiceNow ITOM CertificationServiceNow ITSM Certification