ExtraHop

QA Engineer

• Own test strategy & automation: design, implement, and maintain tests (unit, API/component, end-to-end) for new and existing features.
• Shift left: collaborate with devs and PMs early in design to prevent defects; add checks to CI/CD and merge gates.
• Data & tooling: build/maintain scripted tooling and fixtures for reliable, repeatable test data.
• Systems testing: validate end-to-end scenarios across Linux, containers, and public clouds (AWS/Azure/GCP); verify networking and identity flows.
• Quality operations: triage, track, and drive defects to resolution in Jira (or similar); report meaningful quality metrics.
• Environments: configure and manage test environments for stability and performance; bake in observability for fast failure triage.
• Continuously improve: expand coverage, reduce flake, and streamline the pipeline.

Software Quality Engineer III

Sales

• Consistently meet and exceed assigned sales targets by securing new Federal accounts and expanding revenue within existing government customer installations.
• Proactively identify prospects for ExtraHop products through targeted cold calls, diligent lead follow-up, and in-person meetings with Federal decision-makers.
• Engage with senior executives within government agencies to thoroughly understand their mission-critical business requirements, decision-making processes, and funding mechanisms.
• Deliver compelling presentations and demonstrations of ExtraHop products tailored to the specific needs and challenges of Federal customers.
• Provide valuable customer and competitor feedback, along with pertinent field intelligence, to inform product development and sales strategies for the Federal market.
• Prepare and rigorously implement strategic sales account plans for all Federal customers, actively identifying business growth opportunities within the assigned government customer base.
• Ensure seamless collaboration between Federal resellers, field sales engineers, and management throughout the sales process, including lead generation, opportunity registration, accurate revenue forecasting, and adherence to established revenue goals.
• Work strategically with Federal resellers and integrators to cultivate and expand business within your assigned territory.
• Prepare and maintain an accurate and comprehensive sales forecast for your Federal territory.
• Actively network within Federal customer organizations and related government industry groups.

Regional Sales Manager – Federal

Solutions Engineer

• Advanced GUI development
• Advanced Trigger Script development
• Intermediate external REST API script development
• Intermediate understanding of networking
• Intermediate understanding of application design
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
• Develop customized data analysis to monitor changing technical and business conditions in real-time.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
• Conduct hands-on learning sessions with key customer personnel.

Solutions Architect II

Manager

• Collaborate with Sales teams to scope services engagements, create Statements of Work, and set appropriate customer expectations for delivery.
• Kick off new engagements with internal meetings, client outreach. Provide engagement information to assigned Solution Architect(s) and the coordination team for scheduling project kickoff meetings and project timelines with customers and Solutions Architects.
• Manage a team of Solutions Architects and operational support staff.
• Provide guidance on day-to-day activities, ongoing career development, and technical learning.
• Contribute to the evolution of the service portfolio and practice by setting strategy and developing new service offerings.
• Create alignment with sales management for your region by attending regular Sales meetings / QBRs.
• Ensure appropriate levels of utilization and revenue delivery for your practice.
• Verify / validate SAs’ weekly time sheets, verify project estimates, and ensure appropriate audit trail (closeout documentation, proof of fulfillment).
• Work with channel partners and subcontractors on enablement, shadowing, and knowledge transfer. Maintain enablement materials for internal and external use.
• Look for opportunities for process improvement by generating efficiencies or improving service delivery quality.

Practice Manager – Professional Services

Senior Solutions Architect

• This key position requires someone who is able to learn and maintain in-depth knowledge of ExtraHop’s products and technologies, competitive products, and industry trends.
• You are primarily responsible for increasing revenue through gaining access to large enterprise opportunities via an agreed list of partners.
• Develop a partner program strategy that drives engagement from reseller and referral partners
• Work with channel ops on the operational framework for tracking partner engagements, status, and compliance within the ExtraHop partner program
• Develop the partner lifecycle and engagement points during each stage
• Identify new markets and partners to help scale within those regions
• Work closely with large partners to build customized sales programs
• Work cross-functionally with sales, support, product management, finance and legal to build business alignment
• Work closely with sales enablement and partner marketing to build outstanding partner enablement, communication and engagement plan
• Develop and execute New Partner Agreements for AMS/EMEA/APAC/LATAM - including reseller, distributor, referral, authorized via distributor.

Channel Sales Manager

Cloud Engineer

• Lead the architect, design, development, and deployment of cloud-based systems and services in an AWS environment, ensuring they meet performance, scalability, and security requirements.
• Architect, implement, and manage infrastructure as code (IaC) using Terraform to automate the provisioning and management of cloud resources.
• Provide assistance and mentorship to software engineering teams, guiding them in best practices for cloud development, microservices architecture, and modern software engineering techniques.
• Conduct in-depth analysis of existing cloud architecture, identifying areas for improvement, optimization, and cost reduction.
• Stay current with industry trends, emerging technologies, and best practices related to cloud services, security, scalability, and infrastructure as code.
• Collaborate closely and effectively with cross-functional teams including product managers, architects, and quality assurance engineers to ensure alignment of technical solutions with business objectives.
• Participate in code reviews, design discussions, and provide insightful feedback to team members to maintain code quality and adherence to best practices.
• Utilize cybersecurity best practices to enhance the security posture of our cloud infrastructure, applications, and data.

Senior Software Engineer – Cloud Services

• Lead front-end platform customization to maximize engagement and enhance the user experience
• Execute self-directed training content publication, including associated quality reviews
• Manage events and user groups for virtual instructor-led training (vILT) sessions
• Design, document, and implement scalable technology solutions for digital learning
• Maintain user access permissions and syndicated content
• Monitor and analyze platform activity to generate actionable insights and inform strategy
• Investigate reported issues and provide basic LMS support related to student records/learner data
• Collaborate with IT to facilitate and track ongoing system enhancements and updates (e.g., integrations)

Learning Platform Experience Manager

Sales Engineer

• Lead technical strategy across the full sales lifecycle, aligning ExtraHop’s capabilities with complex customer environments—from executive-level presentations and deep-dive demonstrations to proposal development, proof-of-concept execution, and business value realization.
• Mentor other sales engineers and provide technical leadership in strategic sales engagements.
• Deliver advanced product demonstrations, design customer-tailored solutions, and guide customers through complex solution architectures.
• Drive customer discovery efforts to uncover requirements for ExtraHop solutions and surface compelling events and strategic business drivers.
• Proactively mitigate technology-related buying objections and differentiate ExtraHop from competitors with authoritative demonstrations.
• Independently conduct Proof-of-Concepts (POC), including installing appliances, interpreting data in customer contexts, and presenting value summaries.
• Lead technical qualification and deal strategy, map technical capabilities to business drivers, and scope BOMs.
• Collaborate with Regional Sales Managers, Sales Engineers, Product, and Engineering teams; influence product direction and go-to-market strategy based on field intelligence.
• Support executive-level discussions and act as a trusted advisor to internal teams and customer stakeholders throughout the buying journey.
• Provide post-sales follow-up, technical training, consulting, and post-implementation support for key customers.
• Champion a world-class customer experience and accurately capture sales updates using SFDC.

Senior Sales Engineer, Strategic

Sales Operations Manager

• Analyze, optimize & document end-to-end sales processes to enhance efficiency and effectiveness
• Collaborate with sales leadership to develop accurate sales forecasts, pipeline management, Win/Loss reviews, and key sales metrics
• Drive insights for action from data analytics into sales performance, trends, and opportunities
• Cross-functional engagement with other departments to ensure alignment of sales operations with overall business objectives
• Evolve quoting from the Quote Desk Team to sales reps enhancing the skills and capabilities of the sales team around the knowledge of our products, and plan for channel quoting in FY26
• Drive accurate & tied out Annual Quota setting based our fiscal year objectives and industry standard best practices
• Support sales compensation plan designs and effective sales enablement on FY goals
• Support Annual planning cycles with research, data & insights for continued growth
• Oversee the implementation and management of sales technologies, CRM systems, and other tools
• Lead data integration and quality initiatives, ensuring accurate and reliable data across systems

Senior Sales Operations Analyst

• Demonstrate ExtraHop solutions, differentiate them from the competition and identify where they fit in the context of the wider market
• Independently conduct Proof-of-Concepts (POC), from installing the appliance to helping prospective customers interpret data in the context of their environment to preparing/presenting a summary of the value demonstrated
• Identify compelling events or specific business problems and offer the optimal ExtraHop solution that addresses that requirement
• Assess prospective customer needs and uncover requirements for ExtraHop security solutions in the cloud
• Articulate the security value proposition and key differentiating capabilities to prospective new customers and solutions partners
• Support sales process within qualifying opportunities, mapping technical capabilities to business drivers/corporate initiatives, and scoping a BOM
• Work with Regional Sales Managers and Sales Engineers to prepare and present proposals and RFIs
• Partner with our Sales and Product Development teams to develop cloud security solutions

Senior Sales Engineer

• Meet and exceed assigned sales targets by closing new accounts and growing revenues in existing customer installations
• Identify prospects for ExtraHop products through cold calls, and lead follow-up and face-to-face meetings
• Call on senior executives to understand the business, decision-making, and financing processes of your territory
• Present and demonstrate ExtraHop products to customers
• Provide customer and competitor feedback and field intelligence where available and necessary
• Prepare and implement strategic sales account plans for all customers and identify business growth opportunities in assigned customer base
• Ensure resellers and field sales engineers and management are working together in the sales process, lead generation, registering opportunities, accurately forecasting revenue, and tracking to required revenue goals established by their discount tier
• Work with resellers to grow business in your territory
• Prepare and maintain an accurate sales forecast for your territory
• Network in customer and related organizations

Regional Sales Manager

• Increase revenue by gaining access to large enterprise opportunities via an agreed list of partners
• Lead and develop the Regional Channel Account Manager team across the U.S.
• Develop regional channel strategy to accelerate engagement from reseller and referral partners
• Work with channel ops to create operational framework for tracking partner engagements, status, and compliance
• Develop the partner lifecycle and engagement points during each stage
• Identify new markets and partners to help scale within regions
• Build customized sales programs with large partners
• Collaborate cross-functionally with sales, support, product management, finance, and legal to build business alignment
• Partner with sales enablement and partner marketing to build partner enablement, communication, and engagement plans
• Maintain in-depth knowledge of ExtraHop products, competitive products, and industry trends

Director, Channel Sales

Security Engineer

• Collaborate with other architectures and technical SMEs to provide technical leadership in the architecture, design, and implementation of network detection and response
• Inject world class real world security knowledge into the design and development of the product
• Drive the design innovative detection methodologies to establish and maintain a leading edge threat detection program
• Research, evaluate, and recommend emerging security technologies and research to enhance the product's detection and response capabilities
• Promote a results driven culture, by promoting a culture of collaboration, trust, transparency, and productivity

Senior Principal Security Engineer – Architect

• Recruit, hire, and retain top talent within the Sales Engineering team.
• Foster a culture of collaboration, innovation, and customer-centricity.
• Mentor and develop team members, providing regular feedback and tailored growth plans aligned with company objectives.
• Define and track team performance metrics, ensuring continuous improvement and alignment with business goals.
• Own key aspects of the technical sales process and demonstrate thought leadership in the art of giving a demo and conducting a POC.
• Collaborate with cross-functional leadership, including Sales, Product Management, and Marketing, to influence product direction and align technical sales strategies with business priorities.
• Contribute to the development and execution of go-to-market strategies by leveraging technical expertise and market knowledge.
• Identify trends and emerging technologies to position the organization as a leader in the industry.
• Influence both internal and external decision-makers through presentations and briefings.
• Lead architecture design discussions and recommend an appropriate combination of technologies for production deployment.
• Act as a senior technical advisor, supporting complex sales opportunities, including product demonstrations, proof-of-concepts (POCs), and RFP/RFI/RFx responses.
• Build and maintain deep relationships with key customer stakeholders, channel partners, and alliance partners.
• Guide the design and delivery of solution architectures that align with customer business needs and goals.
• Remove technology-related buying objections from the sales opportunity.
• Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, and at pre- and post-sales meetings.
• Standardize and continuously improve Sales Engineering processes, including demo narratives, POC workflows, and knowledge-sharing practices.
• Ensure accurate and timely usage of Salesforce (SFDC) to support forecasting and business insights.
• Partner with Product and R&D teams to relay customer feedback and drive product improvements.
• Assess prospective customer needs and uncover requirements for ExtraHop solutions.

Director, Sales Engineering

• Advanced GUI development
• Advanced Trigger Script development
• Intermediate external REST API script development
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
• Develop customized data analysis to monitor changing technical and business conditions in real-time.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
• Conduct hands-on learning sessions with key customer personnel.

• Oversee ExtraHop eLearning programs, content, materials, and systems to drive a positive impact to revenue teams
• Take initiative in addressing gaps in revenue performance through creation of learning experiences that impact sales processes
• Set standards for learning experiences and support creation of best-practices and continuous improvement of eLearning content and materials
• Design and creation of learning experiences (eLearning course, paths, guides, videos) for onboarding, ramping, readiness, and ongoing effectiveness and accreditation
• Design, create, and publish enablement experiences, including videos, guides, instructions, and lessons
• Identify key performance indicators such as surveys, assessment scorecards, and feedback that demonstrate impact and identify areas of improvement
• Manage and maintain internal eLearning Library (LMS), including full lifecycle of creation, updating, and archiving
• Create and maintain a library of multimedia assets for use by other team members in building eLearning and live sessions
• Analyze needs, plan, build, and execute programs
• Collaborate with stakeholders and subject matter experts to ensure high-quality and impactful learning experiences
• Collaborate with teammates on best practices for enablement experiences, reusable templates, and internal guides
• Apply latest sales enablement techniques and instructional design principles
• Support additional projects focused on improving sales effectiveness
• Work cooperatively with cross-functional stakeholders and perform in fast-paced environments

Sales Enablement Program Manager

Business Operations

• ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control.
• Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want.
• By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.
• Position Summary: As a Business Systems Specialist, you will be a key member of ExtraHop’s IT Applications team, leveraging a broad portfolio of business applications—including Salesforce and GTM tools—to design, implement, and maintain solutions that drive operational excellence across the company.
• Key Responsibilities: Partner with stakeholders to gather, analyze, and document business and technical requirements, translating them into scalable solutions. Manage, configure, and maintain a portfolio of SaaS and GTM applications, recommending new technologies where appropriate. Collaborate with developers and admins to design, test, deploy, and document solutions using standard features and custom development. Administer Salesforce, including data management, security permissions, CPQ processes, and Partner Community functionality. Oversee implementation, upgrades, and integrations of business applications such as LeanData, Full Circle, Highspot, Crossbeam, Workspan, Gainsight, Eloqua, and Pardot. Support internal customers by triaging and resolving application-related tickets. Maintain application documentation, processes, and protocols for acquisition and usage. Stay informed on new features and releases, applying them to enhance business processes. Participate in agile scrum teams, contributing to planning, execution, testing, and launches.