ExtraHop

Sales

• Oversee ExtraHop eLearning programs, content, materials, and systems to drive a positive impact to revenue teams
• Take initiative in addressing gaps in revenue performance through creation of learning experiences that impact sales processes
• Set standards for learning experiences and support creation of best-practices and continuous improvement of eLearning content and materials
• Design and creation of learning experiences (eLearning course, paths, guides, videos) for onboarding, ramping, readiness, and ongoing effectiveness and accreditation
• Design, create, and publish enablement experiences, including videos, guides, instructions, and lessons
• Identify key performance indicators such as surveys, assessment scorecards, and feedback that demonstrate impact and identify areas of improvement
• Manage and maintain internal eLearning Library (LMS), including full lifecycle of creation, updating, and archiving
• Create and maintain a library of multimedia assets for use by other team members in building eLearning and live sessions
• Analyze needs, plan, build, and execute programs
• Collaborate with stakeholders and subject matter experts to ensure high-quality and impactful learning experiences
• Collaborate with teammates on best practices for enablement experiences, reusable templates, and internal guides
• Apply latest sales enablement techniques and instructional design principles
• Support additional projects focused on improving sales effectiveness
• Work cooperatively with cross-functional stakeholders and perform in fast-paced environments

Sales Enablement Program Manager

Business Operations

• ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control.
• Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want.
• By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.
• Position Summary: As a Business Systems Specialist, you will be a key member of ExtraHop’s IT Applications team, leveraging a broad portfolio of business applications—including Salesforce and GTM tools—to design, implement, and maintain solutions that drive operational excellence across the company.
• Key Responsibilities: Partner with stakeholders to gather, analyze, and document business and technical requirements, translating them into scalable solutions. Manage, configure, and maintain a portfolio of SaaS and GTM applications, recommending new technologies where appropriate. Collaborate with developers and admins to design, test, deploy, and document solutions using standard features and custom development. Administer Salesforce, including data management, security permissions, CPQ processes, and Partner Community functionality. Oversee implementation, upgrades, and integrations of business applications such as LeanData, Full Circle, Highspot, Crossbeam, Workspan, Gainsight, Eloqua, and Pardot. Support internal customers by triaging and resolving application-related tickets. Maintain application documentation, processes, and protocols for acquisition and usage. Stay informed on new features and releases, applying them to enhance business processes. Participate in agile scrum teams, contributing to planning, execution, testing, and launches.