Expedock

General

• Serve as the main point of contact for tenant and landlord repair inquiries via phone, email, and property management portals.
• Perform basic diagnostic questioning over the phone/email to identify issue scopes before dispatching contractors.
• Assign works orders to approved contractors, manage trade schedules, and track jobs through to completion.
• Process contractor invoices and verify job completion sign-offs against quoted costs.
• Track and schedule cyclical safety inspections, ensuring 100% compliance across key statutory areas (Gas Safety/CP12, EICR, EPC, Fire Safety, and Legionella).
• Monitor and track reactive health and safety risks (including damp and mould cases in line with UK regulatory guidelines).
• Log and archive all safety certificates, O&M manuals, and work logs within the CRM system.
• Source, onboard, and maintain relationships with reliable regional contractors across the UK.
• Ensure all contractors hold valid public liability insurance, certifications, and up-to-date compliance documentation.
• Conduct post-repair follow-up calls with tenants to evaluate work quality and track contractor performance KPIs.
• Manage initial tenancy onboarding utility notifications (gas, electric, water, and council tax transfers).
• Coordinate property inventory checks, check-in/check-out reports, and end-of-tenancy maintenance works.
• Maintain complete, audit-ready digital files in the company’s property management software.

Property Services Coordinator

Risk

• Conduct thorough KYC and CDD checks for onboarding.
• Resolve alerts and Level 1 findings, and escalate per Policies and Procedures.
• Assist with Transaction Monitoring activities.
• Ensure compliance with all relevant regulatory requirements, including AML, KYC, and data privacy laws.
• Conduct regular compliance audits and assessments to identify and address any non-compliance issues as directed.
• Support in fraud prevention strategies, including resolving alerts from monitoring systems.
• Investigate and analyze fraudulent transactions to identify patterns and improve prevention measures.
• Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.
• Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.
• Support and maintain business continuity plans to ensure resilience in the face of disruptions.
• Assist to provide guidance and training for relevant processes.

Risk Ops Analyst

Community Manager

• Identify and research relevant crypto communities across:
• Discord
• Telegram
• X (Twitter)
• Reddit
• LinkedIn
• Farcaster Community forums
• Join and actively participate in communities while following each platform's rules and etiquette.
• Introduce our services through personalized outreach and value-based conversations.
• Qualify prospects and identify projects that may benefit from our solutions.
• Book discovery calls or demos for the Business Development team.
• Track outreach activities using CRM and outreach tools.
• Monitor discussions to identify opportunities, trends, and potential partnerships.
• Share market intelligence and community feedback with internal stakeholders.
• Collaborate with Marketing and Sales to refine messaging and outreach campaigns.
• Meet weekly outreach, engagement, and qualified lead generation targets.
• Build relationships with:
• Founders
• Community Managers
• Moderators
• Project teams
• Investors
• Developers

Outbound Community Specialist

Sales Development Rep

• Research and identify enterprise prospects within the US energy ecosystem, with a focus on large-scale multifamily and commercial property operators with high energy demand
• Build and maintain high-quality lead lists using online platforms, databases, and business directories
• Identify key decision-makers and map organizational structures within target accounts
• Enrich and maintain accurate CRM data to support outbound sales efforts
• Qualify leads based on energy usage, portfolio size, and alignment with clean energy infrastructure solutions
• Collaborate with sales and marketing teams to refine ideal customer profiles and outbound strategy
• Continuously improve lead generation processes, targeting accuracy, and data quality

Enterprise Sales Development Representative

• Systematically navigate assigned road networks via Street View imagery without skipping sections.
• Analyze and correctly identify low-tension (LT) poles, high-tension (HT) poles, Distribution Transformer Centres (DTCs), and underground waypoints.
• Connect digitized assets sequentially in the precise order the physical electrical lines run to create an accurate, connected network map.
• Protect existing client data by retaining preloaded source assets even when imagery is missing, unless explicitly instructed to delete them.
• Prioritize electrical accuracy over pure speed.
• Flag blurred images, telecom clutter, or ambiguous structures as "Low Confidence" rather than guessing.

Property Services Coordinator

Risk Ops Analyst

Outbound Community Specialist

Enterprise Sales Development Representative

Electrical Distribution Network Data Labeler, Mapping Specialist