Expedock

Operations

• Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work.
• Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination).
• Ensure tasks are completed accurately, on time, and aligned with business requirements.
• Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems.
• Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction.
• Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors.

Operations Team Lead

Analyst

• Monitor live dashboards to track daily volume inflow, backlog, SLA adherence, and resource utilization.
• Identify potential risks or SLA breaches in real time and coordinate immediate actions to ensure targets are met.
• Recommend intra-day adjustments (e.g., task redistribution, break rescheduling) to maintain consistent service levels.
• Track attendance, breaks, and utilization against productivity benchmarks, reporting variances daily.
• Generate weekly reports summarizing volumes, SLA performance, adherence, and operational trends for management review.
• Serve as the communication bridge between Team Leaders and Operations Management to ensure real-time alignment.

Real-Time Analyst

Account Executive

• Meet qualified leads and own pitching to closing.
• Build strong relationships with logistics companies and clearly communicate the value of Expedock’s fully managed staffing solutions.
• Understand customer pain points and tailor solutions that address their operational needs.
• Partner closely with Operations to ensure a smooth handoff and successful onboarding.
• Continuously refine and improve your pitch and presentation to maximize close rates.
• Drive part of your own pipeline through outbound and networking efforts.

Supply Chain

• Enter, maintain, and update rates from carriers and suppliers in CargoWise and internal rate sheets.
• Ensure pricing is accurate, complete, and reflective of current market conditions; monitor carrier surcharges and local charges.
• Compile rate information from carriers and agents to prepare accurate customer quotations with average 3–4 hours turnaround.
• Apply IATA rules, tariffs, and standards to ensure quotes are compliant and maintain audit trails with validity periods and supporting documentation.
• Act as primary liaison between sales, clients, and overseas/local agents; respond to customer inquiries professionally.
• Coordinate with carriers and suppliers to confirm space availability, service options, and rate applicability.
• Oversee contract terms with carriers and agents, support renegotiation of rates and agreements, and ensure compliance with international trade regulations and company policies.

Operations Team Lead

Real-Time Analyst

Account Executive

Air Freight Pricing and Logistics Coordinator